Chapter: Fundamentals of Organisational Behaviour
1.

___ is the science or study of individual human behaviour.

A. Chemistry
B. Psychology
C. Computers
D. Mathematics.
Answer» B. Psychology
2.

___ is the study of the human race and culture.

A. Sociology
B. Ergonomics
C. Political science
D. Anthropology.
Answer» D. Anthropology.
3.

The model(s) of Organizational Behavior is (are):

A. Autocratic
B. Custodial
C. Supportive
D. All of the above
Answer» D. All of the above
4.

)_____________ embodies a team concept, is based on the
principle of mutual contribution by employer and employees

A. Autocratic model
B. Custodial model
C. Supportive Model
D. Collegial Model
Answer» C. Supportive Model
5.

.Forces affecting organizational behavior are

A. People
B. Environment
C. Technology
D. All of the above
Answer» D. All of the above
6.

In present context, challenges for OB are

A. Employee expectation
B. Workforce diversity
C. Globalization
D. All of the above
Answer» A. Employee expectation
7.

Organisational behavior is

A. A science
B. An art
C. A science as well as an art
D. None of the above
Answer» C. A science as well as an art
8.

The study of organization behavior has certain basic assumptions. They are

A. An industrial enterprise is an organization of people
B. These people must be motivated to work effectively
C. The goals of the employee and the employer may not necessarily coincide
D. All of the above
Answer» D. All of the above
9.

Which of the following frameworks is used in the development
of the overall model of OB?

A. The cognitive framework
B. The behavioristic framework
C. The social learning framework
D. All of the above
Answer» D. All of the above
10.

Organisational behavior is a field of study backed by a body of
associated with growing concern for people at workplace

A. Theory
B. Research
C. Application
D. All of the above
Answer» D. All of the above
11.

The field of organizational behavior examines such questions as the nature of leadership, effective team development, and

A. Interpersonal conflict resolution; motivation of individuals
B. Organisational control; conflict management
C. Motivation of individuals; planning
D. Planning; development
Answer» A. Interpersonal conflict resolution; motivation of individuals
12.

The feild of organizational behavior is primarily concerned with

A. The behavior field of The of individual and groups
B. How resources are effectively managed
C. Control processes and interactions between organizations, external context
D. Both a and c
Answer» D. Both a and c
13.

Which of the following forms the basis for the autocratic model of OB

A. Obedience
B. Authority
C. Power
D. Dependence on boss
Answer» C. Power
14.

s the science or study of individual human behavior.

A. Chemistry
B. Psychology
C. Computers
D. Mathematics.
Answer» B. Psychology
15.

The study of Organizational Behavior is categorized into Micro and Macro OB:) Micro OB
deals with ___ and ___.

A. Individual & groups
B. Groups & teams
C. Teams and individuals
D. organizations and departments,
Answer» A. Individual & groups
16.

___ is the study of the human race and culture.

A. Sociology
B. Ergonomics
C. Political science
D. Anthropology.
Answer» D. Anthropology.
17.

explains learning of reflex behavior.

A. Classical Conditioning
B. Operant Conditioning
C. Social learning
D. Cognitive Learning
Answer» A. Classical Conditioning
18.

Social learning is an extension of

A. Cognitive learning
B. Operant learning
C. Classical conditioning
D. Programmed learning
Answer» B. Operant learning
19.

."______________ are social inventions for accomplishing goals through group effort
Management

A. Organization
B. Leadership
C. Behavior
D. None of the above
Answer» A. Organization
20.

everyone who is faced with a similar situation responds in the same way, attribution
theory states that the behavior shows ______________

A. Consensus
B. Similarity
C. Reliability
D. Consistency
Answer» A. Consensus
21.

Which of the following OB topics is not central to managing employees' fears about
terrorism?

A. Emotion
B. Motivation
C. Communication
D. work design
Answer» A. Emotion
22.

Basis of "Collegial Model of OB is

A. Economic resources
B. Power
C. Leadership
D. Partnership
Answer» D. Partnership
23.

_____________ leader is self confident and can attract followers by his great influence

A. Charismatic
B. Autocratic
C. Laissez-faire
D. Bureaucratic
Answer» A. Charismatic
24.

. Organization Behavior is

A. An interdisciplinary approach
B. A humanistic approach
C. Total system approach
D. All of these
Answer» D. All of these
25.

A study of human behavior in organizational settings is

A. Individual behavior
B. Group behavior
C. Organizational behavior
D. None of these
Answer» A. Individual behavior
26.

Organization Behavior Applied science

A. Normative science
B. Pessimistic approach
C. Optimist approach
D. None of them
Answer» A. Normative science
27.

.The subject of organizational culture has been most influenced by which behavioural science discipline

A. Anthropology
B. Psychology
C. social psychology
D. political science
Answer» A. Anthropology
28.

Managerial orientation of "Autocratic Model" of OB is

A. Authority
B. Money
C. Support
D. Teamwork
Answer» A. Authority
29.

Employees needs met by Collegial Model is

A. Subsistence
B. Security
C. Status and Recognition
D. Self-actualization
Answer» D. Self-actualization
30.

______________ is not a process tools for TQM systems

A. process flow analysis
B. histograms
C. plier
D. control charts
Answer» C. plier
31.

______________ is about supplying customers with what they want when they want it.

A. JUT
B. HET
C. JAT
D. JIT
Answer» D. JIT
32.

.TQM stands for ______________

A. Total Quality Management
B. Total Quantity Management
C. Total Qualitative Management
D. To question management
Answer» A. Total Quality Management
33.

Deming’s 4 step cycle for improvement is______________

A. plan, do, check, act
B. schedule, do, act, check
C. do, act, check, monitor
D. plan, control, act, sustain
Answer» A. plan, do, check, act
34.

In Six Sigma, a ______________ is defined as any process output that does not meet
customer specifications

A. error
B. cost
C. quality
D. defect
Answer» D. defect
35.

Quality practices must be carried out ______________
at the start of the project

A. throw-out the life of the project
B. at the end of the project
C. no need to carry out quality practices
D. all
Answer» A. throw-out the life of the project
36.

Quality circles work best if employees are initially trained in ______________

A. Group dynamics
B. Motivation principles
C. Communications
D. All of the three. (Not sure)
Answer» D. All of the three. (Not sure)
37.

Quality Trilogy includes

A. Quality planning
B. quality improvement
C. quality control
D. All the three
Answer» D. All the three
38.

QFD stands for ______________-

A. Quantity for deployment
B. Quality for deployment
C. Quality function deployment
D. Quality for decision
Answer» C. Quality function deployment
39.

Which of the following is not an alternative name of quality circle?

A. Human resources circle
B. Productivity circle
C. Excellence circle
D. Loss circle
Answer» A. Human resources circle
40.

.Quality circle _______ job involvement.

A. Neglects
B. Demotes
C. Promotes
D. Accuser
Answer» D. Accuser
41.

Quality circles _______ problem solving capability.

A. Create
B. Delete
C. Stop
D. Eradicates
Answer» A. Create
42.

. fourteen points frameworks for quality and productivity improvement was suggested by
ss
Sol:

A. Crosby
B. Ishikawa
C. Deming
D. Juan
Answer» D. Juan
43.

. Janjua’s Quality trilogy emphasizes the roles of quality planning, quality control and
______________

A. Quality Definition
B. Quality enhancement
C. Quality improvement
D. quality maintenance
Answer» C. Quality improvement
44.

. Quality Circles members are ______________

A. Paid according to their contribution to quality
B. External consultants designed to provide training in the use of Quality tools
C. Always machine operators
D. None of the three
Answer» B. External consultants designed to provide training in the use of Quality tools
45.

. Kaizen is a Japanese term meaning ______________
continuous improvement

A. Just-in-time (JIT)
B. a fishbone diagrams
C. setting standards
D. None o
Answer» A. Just-in-time (JIT)
46.

. Quality management includes forming and directing a team of people to achieve a
qualitative goal within an effective cost and time frame that results in ______________

A. a project completed in shortest possible time.
B. a product or service that conforms to the required specifications.
C. an award-winning product that brings public recognition to the project
D. an innovative project that establishes qualification of the project team
Answer» B. a product or service that conforms to the required specifications.
47.

. DMAIC is ______________

A. develop, multiply, analyze, improve, check
B. define, multiply, analyze, improve, control
C. define, measure, analyze, improve, control
D. define, manufacture, analyze, improve, control
Answer» C. define, measure, analyze, improve, control
Chapter: Attitude, Value and Motivation
48.

Who has given the hierarchy of needs hierarchy theory of motivation? Sol:

A. Abraham Maslow
B. David McClelland
C. Victor Vroom
D. Frederick Herzberg
Answer» A. Abraham Maslow
49.

How many levels are there in Needs Hierarchy theory of motivation? Sol:

A. 6
B. 5
C. 4
D. 3
Answer» B. 5
50.

Which among the following is the highest level need under Need Hierarchy Theory of Motivation?

A. A:)Safety and Security Needs
B. Social Needs
C. Self-esteem Needs
D. Self Actualization Needs
Answer» D. Self Actualization Needs
51.

Which among the following is the lowest level need under Need Hierarchy Theory of Motivation?

A. A:)Physiological Need
B. Safety and Security Needs
C. Social Needs
D. Self-esteem Needs
Answer» A. A:)Physiological Need
52.

.Name the motivation theory that is based on Satisfaction-progression? Sol:

A. Alderfer – ERG theory
B. Maslow – hierarchy of needs theory
C. Herzberg – Two factor theory
D. Skinner’s reinforcement theory
Answer» D. Skinner’s reinforcement theory
53.

According to Maslow’s need hierarchy theory motivation, the lower level of human needs emanates from _____

A. A:)Need of maintaining a given economic level
B. Needs like food, clothing, shelter, air, water
C. Need of individuals to associate, belong with others
D. Need for power, self respect, autonomy, self confidence,
Answer» B. Needs like food, clothing, shelter, air, water
54.

Which among the following theories can be considered as an extension of Maslows’ Need Hierarchy Theory of Motivation?

A. A:)Alderfer – ERG theory
B. Maslow – hierarchy of needs theory
C. Herzberg – Two factor theory
D. Skinner’s reinforcement theory
Answer» A. A:)Alderfer – ERG theory
55.

Which among the following is not a deficiency need that arises due to deprivation? Sol:

A. Physiological Need
B. Safety and Security Needs
C. Social Needs
D. Self Actualization Needs
Answer» D. Self Actualization Needs
56.

Who propounded X and Y theory of motivation Sol:

A. Maslow
B. F. Herzberg
C. Alderfer
D. Mc Gregor
Answer» D. Mc Gregor
57.

______________ leadership emphasize on rules and regulation in an organization Sol:

A. Democratic
B. Autocratic
C. Laissez-faire
D. Bureaucratic
Answer» D. Bureaucratic
58.

Process or administrative theory of organization is being given by Sol:

A. Elton Mayo
B. Henry Fayol
C. F.W. Taylor
D. Max Weber
Answer» B. Henry Fayol
59.

Basis of "Autocratic Model of OB is Sol:

A. Economic resources
B. Power
C. Leadership
D. Partnership
Answer» B. Power
60.

Which one of the following need is not coming under Mc Clelland theory of motivation? Sol:

A. Need for achievement
B. Need for affiliation
C. Need for actualization
D. Correct
Answer» D. Correct
61.

An attitude can be inferred from a person’s: Sol:

A. Cognition
B. Affect
C. Behavior
D. All of the above
Answer» D. All of the above
62.

Which theory of attitudes does not involve a cognitive component? Sol:

A. Cognitive dissonance theory
B. Balance theory
C. of planned behaviour
D. Classically conditioned attitudes
Answer» D. Classically conditioned attitudes
63.

A person has two important attitude, those attitudes are likely to be: Sol:

A. Mutually consistent
B. Accessible
C. Persistent over time
D. All of the above
Answer» D. All of the above
64.

Who propounded the Need's Theory Sol:

A. Frederick Herzberg
B. Alderfer
C. Abraham Harold Maslow
D. None of the above
Answer» C. Abraham Harold Maslow
65.

The two factor theory is based on which factors? Sol:

A. Hygiene and behavioural
B. Safety and self - esteem
C. Self - actualisation and status quotient
D. None of the above
Answer» A. Hygiene and behavioural
66.

Which of the following is a need that motivates human behaviour as per the achievement
motivation theory?
Sol:

A. Power
B. Affiliation
C. Achievement
D. All of the above
Answer» D. All of the above
67.

Which of the following is a need that motivates human behaviour as per the achievement motivation theory?

A. Power
B. Affiliation
C. Achievement
D. All of the above
Answer» D. All of the above
68.

_________ and ___________ came out with a comprehensive theory of motivation called
the performance - satisfaction model.
Sol:

A. Festinger and Heider
B. Jacques and Patchen
C. Porter and Lawler
D. Weick and Adams
Answer» C. Porter and Lawler
69.

Which among the following is the correct order of Maslows’ Need Hierarchy Theory of
Motivation starting from lower to higher level need?
Sol:

A. Social Needs, Physiological Need, Safety and Security Needs, Self-esteem Needs, SelfActualization Needs
B. Physiological Need, Safety and Security Needs, Social Needs, Self-esteem Needs, SelfActualization Needs
C. Self-Actualization Needs , Physiological Need, Safety and Security Needs, Social Needs, Self-esteem Needs
D. Safety and Security Needs, Physiological Need, Social Needs, Self Actualization Needs, Self-esteem Needs
Answer» C. Self-Actualization Needs , Physiological Need, Safety and Security Needs, Social Needs, Self-esteem Needs
70.

management is what a manager does. Sol:

A. Peter F Drucker
B. Terry
C. Louis Allan
D. Hendry Fayol
Answer» C. Louis Allan
71.

The Practice of Management written by __________. Sol:

A. Peter F Drucker
B. Terry
C. Louis Allan
D. Hendry Fayol
Answer» A. Peter F Drucker
72.

The first man who advocated the view that the management should and can be taught is. Sol:

A. harold Koontz
B. Terry
C. Louis Allan
D. Hendry Fayol
Answer» D. Hendry Fayol
73.

Early theories concentrate on what motivates individuals in their work. They include: Sol:

A. Maslow’s hierarchy of needs
B. Herzberg’s hygiene and motivator factors
C. Both A&B
D. All of the above
Answer» C. Both A&B
74.

It is argued that individuals are motivated differently, and the strength of their motivation depends on a variety of factors, such as:

A. Needs, personality
B. Perceptions about whether more effort will result in achieving goals
C. Rewards and expectations about whether the rewards for achieving the goals will actually meet the individual’s needs.
D. All of the above
Answer» D. All of the above
75.

If a person has two important attitudes, those attitudes are likely to be: Sol:

A. Mutually consistent
B. Accessible
C. Persistent over time
D. All of the above
Answer» D. All of the above
76.

Which people tend to have the strongest attitudes? Sol:

A. Young adults
B. Middle-aged adults
C. Older adults
D. None of the above
Answer» D. None of the above
77.

Which people make riskier decisions? Sol:

A. Individuals
B. Group members at the beginning of a discussion
C. Group members after a discussion
D. None of the above
Answer» D. None of the above
78.

What is one difference between cognitive dissonance theory and balance theory? Sol:

A. Balance theory does not relate to consistency
B. Cognitive dissonance theory does not relate to cognition
C. Cognitive dissonance theory does not concern relationships between people
D. None of the above
Answer» C. Cognitive dissonance theory does not concern relationships between people
79.

When are people more likely to learn selectively? Sol:

A. During incidental learning
B. During intentional learning
C. During active learning
D. Both B and C
Answer» A. During incidental learning
80.

Which group is more likely to show selective attention? Sol:

A. Repressors
B. Sensitizers
C. Extroverts
D. None of the above
Answer» A. Repressors
81.

People are more selective about exposure to content when: Sol:

A. Dissonance is decreased
B. An attitude is personally important
C. Sequentially arriving information increases commitment
D. Both B and C
Answer» D. Both B and C
82.

Dissonance can be described as: Sol:

A. A motivational state
B. A state of arousal
C. Both A and B
D. Neither A nor B
Answer» C. Both A and B
83.

Cognitive dissonance research has mostly focused on: Sol:

A. Attitude change
B. Behaviour change
C. Both A and B
D. Neither A nor B
Answer» A. Attitude change
84.

What is one similarity between classic attitudes research and newer social cognition
research?
Sol:

A. Metatheories
B. Theories of cognition
C. Methods from cognitive psychology
D. None of the above
Answer» A. Metatheories
85.

Why was social cognition research initially spurned by traditionalist researchers Sol:

A. It did not include enough of an affective component
B. It did not involve enough of a behavioural component
C. It was thought to be redundant with cognitive psychological research
D. It was thought to be redundant with attitudes research
Answer» A. It did not include enough of an affective component
86.

Which among the following is the correct order of Maslows’ Need Hierarchy Theory of Motivation starting from lower to higher level need?

A. Safety and Security Needs, Physiological Need, Social Needs, Self-esteem Needs, SelfActualization Needs
B. Social Needs, Physiological Need, Safety and Security Needs, Self-esteem Needs, SelfActualization Needs
C. Physiological Need, Safety and Security Needs, Social Needs, Self-esteem Needs, SelfActualization Needs
D. Self-Actualization Needs , Physiological Need, Safety and Security Needs, Social Needs, Self-esteem Needs
Answer» C. Physiological Need, Safety and Security Needs, Social Needs, Self-esteem Needs, SelfActualization Needs
87.

Which among the following is not a deficiency need that arises due to deprivation? Sol:

A. Safety and Security Needs
B. Social Needs
C. Self-esteem Needs
D. Self-Actualization Needs
Answer» D. Self-Actualization Needs
88.

According to Maslow’s need hierarchy theory motivation, the lower level of human needs emanates from _____

A. Need of maintaining a given economic level
B. Needs like food, clothing, shelter, air, water
C. Need of individuals to associate, belong with others
D. Need for power, self-respect, autonomy, self-confidence,
Answer» B. Needs like food, clothing, shelter, air, water
89.

Which among the following is the lowest level need under Need Hierarchy Theory of
Motivation?
Sol:

A. Physiological Need
B. Safety and Security Needs
C. Social Needs
D. Self-esteem Needs
Answer» A. Physiological Need
Chapter: Personality
90.

One trait that dominates a personality so much that it influences nearly everything a person does is

A. Global Trait
B. Cardinal Trait
C. Specific trait
D. Central Trait
Answer» B. Cardinal Trait
91.

The method of science requires that independent observers must:

A. verify data
B. state a hypothesis in a form that can be tested
C. derive a hypothesis from theory
D. All of the above
Answer» D. All of the above
92.

Talkative vs. silent; frank, open vs. secretive; adventurous vs. cautious; sociable vs. reclusivethese
traits describe which dimension of personality?

A. Agreeableness
B. Conscientiousness
C. Extraversion
D. Culture
Answer» C. Extraversion
93.

Approximately how many trait words for personality are there in the English language?

A. 18,000
B. 1,000
C. 10,000
D. 500
Answer» A. 18,000
94.

Who is the pioneer that proposed the 16 basic dimensions of normal personality and devised a
questionnaire (16PF) to measure them?

A. Carl Jung
B. Raymond Cattell
C. Julian Rotter
D. Gordon Allport
Answer» B. Raymond Cattell
95.

When analyzing a past president to describe his personality by coding letters or speeches he has
written, you are using a process called

A. Big Five
B. content analysis
C. personality assumptions
D. Implicit Personality Theory
Answer» B. content analysis
96.

The best known lexical research on terms relevant to personality was conducted by whom and how
many terms were compiled in this study?

A. Sheldon/3
B. Ancient Greeks/4
C. Allport/17,953
D. Gordon/5
Answer» C. Allport/17,953
97.

During psychology you are falling asleep. You know last night you only got three hours of sleep; therefore you have a valid reason. The person sitting in front of you is sleeping also. You automatically think that they are lazy and really dont care about the class. This is an example of

A. Halo effect
B. Implicit Personality Theory
C. Observer bias
D. stereotype
Answer» C. Observer bias
98.

Positive correlations (from 0.01 to 1.00) indicate that, as one factor goes ________, the other
factor goes __________.

A. down, up
B. up, down
C. up, up
D. both a and b
Answer» C. up, up
99.

Which strategy IMPROVES the reliability of a research design?

A. make the test shorter
B. standardize all circumstances under which the test is administered, including instructions.
C. delete all items from the test that do not correlate with the other items.
D. b and c only
Answer» D. b and c only
100.

Which of the statements below are FALSE?

A. Since Personality psychology has competing viewpoints, it is considered a paradigm.
B. Science judges the truth of statements based on the empirical methoD:)
C. Personality encompasses diverse qualities of individuals (E:)g., biology, social influences, childhood experiences, etC:))
D. Science demands that hypotheses be discarded if they are not confirmed by observation.
Answer» A. Since Personality psychology has competing viewpoints, it is considered a paradigm.
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