510+ Total Quality Management (TQM) Solved MCQs

1.

How a quality can be quantified

A. performance + expectations
B. performance x expectations
C. performance – expectations
D. performance / expectations
Answer» D. performance / expectations
Explanation: quality can be quantified by
quality (q) = performance (p) /expectations (e)
so option d is correct
2.

Traditional culture of quality requirements focuses on

A. product oriented
B. process oriented
C. customer oriented
D. supplier oriented
Answer» A. product oriented
Explanation: traditional culture of quality requirements is product oriented, whereas tqm culture is process oriented. so option a is correct
3.

American quality guru who took the message of quality to Japan

A. genichi taguchi
B. masaaki imai
C. shigeo shingo
D. w. edwards deming
Answer» D. w. edwards deming
Explanation: american quality guru’s are w. edward deming, walter shewhart, philip crosby, joseph m juran. so option d is correct
4.

PDCA cycle is the contribution of

A. walter shewhart
B. philip crosby
C. genichi taguchi
D. w. edward deming
Answer» D. w. edward deming
Explanation: w. edward deming contributions are
1. deming’s 14 points route to quality
2. deming cycle or pdca cycle
3. seven deadly diseases of management
4. system of profound knowledge so option d is correct
5.

Which one is Juran’s “three- role model”

A. supplier – process – customer
B. customer - process – customer
C. process – customer – supplier
D. process – supplier – customer
Answer» A. supplier – process – customer
Explanation: juran’s “three role model” is supplier – process – customer so option a is correct
6.

In TQM, how many elements are there in Quality statements

A. 1
B. 2
C. 3
D. 4
Answer» C. 3
Explanation: quality statements has three elements
1. vision statement
2. mission statement
3. quality policy statement so option c is correct
7.

What are the elements of Quality statements

A. vision statement
B. mission statement
C. quality policy statement
D. all the above
Answer» D. all the above
Explanation: quality statements has three elements
1. vision statement
2. mission statement
3. quality policy statement so option d is correct
8.

Quality Trilogy is the contributions of

A. walter shewhart
B. philip crosby
C. joseph m juran
D. w. edward deming
Answer» C. joseph m juran
Explanation: juran’s contributions are
1. internal customer
2. cost of quality
3. fitness of use
4. quality trilogy
5. juran’s 10 steps for quality improvement
6. breakthrough concept so option c is correct
9.

In TQM , the contributions of quality Guru Joseph M Juran

A. internal customer
B. cost of quality
C. breakthrough concept
D. all the above
Answer» D. all the above
Explanation: juran’s contributions are
1. internal customer
2. cost of quality
3. quality trilogy
4. fitness of use
5. juran’s 10 steps for quality improvement
6. breakthrough concept so option d is correct
10.

The contributions of quality Guru Philip Crosby in TQM

A. pdca cycle
B. quality trilogy
C. pdsa
D. concept of zero defects
Answer» D. concept of zero defects
Explanation: philip crosby’s contributions are
1. four absolutes of quality
2. 14 steps to quality management
3. crosby’s quality vaccine
4. concept of zero defects so option d is correct
11.

The contribution of Four absolute of Quality is given by

A. walter shewhart
B. philip crosby
C. joseph m juran
D. w. edward deming
Answer» B. philip crosby
Explanation: philip crosby’s contributions are
1. four absolutes of quality
2. 14 steps to quality management
3. crosby’s quality vaccine
4. concept of zero defects so option b is correct
12.

Cost of quality is given by costs of

A. prevention + appraisal +internal failure +external failure
B. prevention + appraisal
C. internal failure + external failure
D. appraisal + internal failure
Answer» A. prevention + appraisal +internal failure +external failure
Explanation: cost of quality = prevention cost + appraisal cost + internal failure cost + external failure cost so option a is correct
13.

In components of CoQ, Cost of good quality contains

A. prevention cost
B. appraisal cost
C. both a and b
D. none of the above
Answer» C. both a and b
Explanation: coq of good quality = prevention cost + appraisal cost so option c is correct
14.

In components of CoQ, Cost of poor quality contains

A. internal failure cost
B. external failure cost
C. both a and b
D. none of the above
Answer» C. both a and b
Explanation: coq of good quality = internal failure cost + external failure cost
so option c is correct
15.

The Teboul’s customer satisfaction model depends on

A. company offer
B. customer needs
C. both a and b
D. none of the above
Answer» C. both a and b
Explanation: teboul’s customer satisfaction model is the intersection of company offer and customer needs so option c is correct
16.

Customer perception on quality contains

A. performance
B. features
C. service
D. all the above
Answer» D. all the above
Explanation: customer perception on quality are performance, features, service, warranty, price and reputation so option d is correct
17.

Tools used for collecting customer complaints

A. comment cards
B. focus groups
C. toll free telephone numbers
D. all the above
Answer» D. all the above
Explanation: tools used for receiving customer complaints 1. comment cards 2. customer questionnaire 3. post-transaction surveys 4. employee feedback 5.focus groups 6.toll free telephone numbers.
so option d is correct
18.

PDCA cycle stands for

A. plan do check act
B. plan did check act
C. process do check act
D. process did check acknowledge
Answer» A. plan do check act
Explanation: pdca cycle stands for plan do check act as per e. deming so option a is correct
19.

Dimensions of quality contains

A. performance
B. reliability
C. conformance
D. all the above
Answer» D. all the above
Explanation: dimensions of quality contain performance, features, usability, conformance to standards/specifications, reliability, durability, maintainability.
so option d is correct
20.

Dimensions of Service quality contains

A. tangibles
B. reliability
C. assurance
D. all the above
Answer» D. all the above
Explanation: dimensions of service quality contains tangibles , reliability, assurance, empathy, responsiveness so option d is correct
21.

Japanese quality guru who developed new concepts in response to the American gurus

A. walter shewhart
B. philip crosby
C. genichi taguchi
D. w. edward deming
Answer» C. genichi taguchi
Explanation: japanese quality guru are genichi taguchi, masaaki imai, shigeo shingo. so option c is correct
22.

In TQM, the customer need can be understandable by which model

A. taguchi model
B. kano model
C. deming model
D. kaizen model
Answer» B. kano model
Explanation: kano proposed a model to understand the customer need. whereas others contributions are not with respect to customer need.
so option b is correct
23.

The most common techniques used for analyzing the quality costs are

A. trend analysis
B. pareto analysis
C. both a and b
D. none of the above
Answer» C. both a and b
Explanation: the techniques used for analyzing the quality costs are trend analysis and pareto analysis so option c is correct
24.

In continuous improvement, PDSA stands for

A. plan do study act
B. plan did study act
C. process do study act
D. process did study acknowledge
Answer» A. plan do study act
Explanation: pdsa stands for plan do study act so option a is correct
25.

The system for causing quality is preventive, not appraisal is

A. first absolute
B. second absolute
C. third absolute
D. fourth absolute
Answer» B. second absolute
Explanation: first absolute: definition of quality
second absolute: the system for causing quality is preventive, not appraisal
26.

The Quality as “ Fitness of Use” is given by

A. walter shewhart
B. philip crosby
C. joseph m juran
D. w. edward deming
Answer» C. joseph m juran
Explanation: juran’s contributions are
1. internal customer
2. cost of quality
3. fitness of use
4. quality trilogy
5. juran’s 10 steps for quality improvement
6. breakthrough concept so option c is correct
27.

Cost generated before the before a product is shipped as a result of non-conformance to requirements is

A. appraisal cost
B. internal failure cost
C. external failure cost
D. prevention cost
Answer» B. internal failure cost
Explanation: internal failure cost: cost generated before the before a product is shipped as a result of non-conformance to requirements.
external failure cost: cost generated before the after a product is shipped as a result of non-conformance to requirements
so option b is correct
28.

The expression of dissatisfaction with a product either orally or written is

A. customer retention
B. customer satisfaction
C. customer complaints
D. customer service
Answer» C. customer complaints
Explanation: customer complaint is defined as the expression of dissatisfaction with a product either orally or written. so option c is correct
29.

Success of each organization is depending on the performance of

A. employer
B. management
C. employee
D. vendor
Answer» C. employee
Explanation: employee involvement improves the quality and productivity at all levels of organization.
so option c is correct
30.

A satisfied employee will be a

A. manager
B. high performer
C. motivator to others
D. team leader
Answer» B. high performer
Explanation: a satisfied employee will improve their work continuously, find new goals and change challenges.
31.

Motivation includes

A. job satisfaction
B. job enrichment
C. job enlargement
D. all of the above
Answer» D. all of the above
Explanation: motivation promotes job satisfaction and thus reduces absenteeism and turnover.
so option d is correct
32.

Which is the process of stimulating people to actions to accomplish the goals?

A. bonus
B. motivation
C. performance based incentive
D. promotion
Answer» B. motivation
Explanation: motivation is the process of inducing people inner drives and action towards certain goals.
so option b is correct
33.

The Need which improves the confidence level of an employee is

A. social
B. safety
C. basic
D. esteem
Answer» D. esteem
Explanation: self esteem needs include those for self confidence, achievement, self-respect etc
so option d is correct.
34.

Which of the following is not a part of hygiene factor of two factor theory

A. company policy
B. administration
C. responsibilities
D. interpersonal relations
Answer» C. responsibilities
Explanation: hygiene factors are necessary to maintain a reasonable level of satisfaction among employees.
so option c is correct.
35.

Responsibility, Advancement etc are example of

A. motivators
B. hygiene factors
C. improvement factors
D. advance factors
Answer» A. motivators
Explanation: total quality management is a great motivator for employees as it taps their intellectual treasure for the success of the organization.
so option a is correct.
36.

Continual improvement is in

A. environmental objective
B. audit result
C. corrective action
D. all of the above
Answer» D. all of the above
Explanation: continual improvement is an ongoing effort to improve products, services, or processes.
so option d is correct.
37.

Kaizen is

A. small change
B. big improvement
C. sudden impact
D. all of the above
Answer» A. small change
Explanation: kaizen is a japanese term meaning "change for the better" or "continuous improvement."
so option a is correct.
38.

Plan-do-study-act cycle is a procedure to

A. overall improvement
B. continuous improvement
C. permanent improvement
D. immediate improvement
Answer» B. continuous improvement
Explanation: pdsa cycle is an iterative four-step management method used in business for the control and continuous improvement of processes and products
so option b is correct.
39.

Quality practices must be carried out

A. at the start of the project
B. throuout the life of the project
C. at the end of the project
D. no need to carry out quality practices
Answer» B. throuout the life of the project
Explanation: quality practices, such as, teamwork and participation, customer focus and satisfaction, continuous improvement, were identified as best practices for tqm implementation.
so option b is correct.
40.

Quality Trilogy includes

A. quality planning
B. quality improvement
C. quality control
D. all the three
Answer» D. all the three
Explanation: juran's trilogy," an approach to cross-functional management that is composed of three managerial processes: quality planning, quality control and quality improvement.
so option d is correct.
41.

“Poko-Yoke” is the Japanese term for

A. card
B. fool proof
C. continuous improvement
D. fishbone diagram
Answer» B. fool proof
Explanation: seiketsu practices such as colour coding, fool proofing, responsibility labels can be followed at the workplace.
so option b is correct.
42.

Identify the cost not likely to reduce as a result of better quality.

A. maintenance costs
B. inspection costs
C. scrap costs
D. warranty and service costs
Answer» A. maintenance costs
Explanation: maintenance cost are incurred not to reduce as a result of better quality so option a is correct.
43.

Quality Management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in

A. a project completed in shortest possible time.
B. a product or service that conforms to the required specifications.
C. an award-winning product that brings public recognition to the project
D. an innovative project that establishes qualification of the project team
Answer» B. a product or service that conforms to the required specifications.
Explanation: organizations seek sustained success through the implementation of a quality management system so option b is correct.
44.

Quality fulfils a need or expectation that is

A. explicitly stated
B. implied
C. legally required
D. all of the above
Answer» D. all of the above
Explanation: quality refers to the set of inherent properties of an object that allows satisfying stated or implied needs.
so option d is correct.
45.

Which of the following is not a target of Total Quality Management

A. customer satisfaction
B. reducing manpower
C. continuous cost reduction
D. continuous operational improvement
Answer» B. reducing manpower
Explanation: total quality management (tqm) describes a management approach to long-term success through customer satisfaction.
so option b is correct.
46.

The roof of House of Quality shows the interrelationship between

A. functional requirements
B. design attributes
C. service process
D. manufacturing process
Answer» B. design attributes
Explanation: hoq is considered the primary tool used during quality function deployment to help facilitate group decision making.
so option b is correct.
47.

Two major component of fitness of use are Quality Design and

A. quality of conformance
B. quality of service
C. quality of specification
D. quality of manufacturing
Answer» A. quality of conformance
Explanation: the degree to which products conform to essential requirements and meet the needs of users for which they are intended.
so option a is correct.
48.

Which is the set of activities that ensures the quality levels of product and services are properly maintained and that supplier and customer quality issues are properly resolved?

A. quality assurance
B. quality planning
C. quality control
D. quality management
Answer» A. quality assurance
Explanation: quality assurance (qa) is defined as an activity to ensure that an organization is providing the best possible product or service to customers.
so option a is correct.
49.

While setting Quality objective, which need has to be considered.

A. customer need
B. organizational need
C. supplier need
D. worker need
Answer» A. customer need
Explanation: a customer need is a motive that prompts a customer to buy a product or service.
so option a is correct.
50.

The role of management is to

A. provide resources
B. define ems
C. monitor the effectiveness of the system
D. all of the above
Answer» D. all of the above
Explanation: management responsibilities are to ensure operational efficiency, financial reporting quality, and compliance with applicable laws, regulations, rules, and standards.
so option d is correct.
51.

Which refers to general processes of improvement and encompasses discontinuous improvements?

A. continuous improvement
B. continual improvement
C. constant improvement
D. consecutive improvement
Answer» B. continual improvement
Explanation: continual improvement is the ongoing improvement of products, services or processes through incremental and breakthrough improvements.
so option b is correct.
52.

What is the first step in problem solving process?

A. plan
B. do
C. check
D. action
Answer» A. plan
Explanation: problems are best solved by the cycle: plan-do-check-action. in planning, a course of action is planned according to customer requirement and conditions of service then the process must be executed according to this plan.
53.

What is the aim of fool proofing technique used for total quality management?

A. to achieve zero defects
B. to specify time schedules
C. to specify targets
D. none of the above
Answer» A. to achieve zero defects
Explanation: - the use of fool proofing technique eliminates human errors. its aim is to obtain zero defects.
- to avoid such errors certain devices are used which produce visual or sonic alarm when errors occur.
- proper lightening, clean working conditions and avoiding long hours of work can reduce errors.
54.

The aim of Just-In-Time manufacturing principle is to eliminate

A. time wastage
B. labour wastage
C. cost of excessive inventory
D. all of the above
Answer» D. all of the above
Explanation: - the main principle of jit is to produce when and what is needed. it also considers the quantity needed.
- jit (just-in-time) aims at eliminating wastage of labour, time and cost of excessive inventory.
- jit is a pull type system. in this system, production originates only when an order is received.
55.

The objective of ISO-9000 family of Quality management is

A. customer satisfaction
B. employee satisfaction
C. skill enhancement
D. environmental issues
Answer» A. customer satisfaction
Explanation: the iso 9000 family of quality management systems (qms) is a set of standards that helps organizations ensure they meet customers satisfaction.
so option a is correct
56.

ISO stands for

A. internal standards and operations
B. international specifications organization
C. international standards organization
D. none of these are correct
Answer» C. international standards organization
Explanation: iso is abbreviated as international standards organization is an association of national standards bodies of more than 150 countries so option c is correct
57.

ISO 9001 is not concerned with -------------------- of quality records

A. collection
B. maintenance
C. verification
D. dis-positioning
Answer» C. verification
Explanation: the practices defining the quality records to be maintained in the cmm are distributed throughout the key process areas in the various activities performed practices.
so option c is correct
58.

Documents to prepared for quality system

A. 1. policy 2.procedures 3.work instructions 4. records
B. 1.products 2.requirements 3.performance 4.processes
C. 1.arrangements 2.formats 3.objectives 4.quality
D. 1. standards 2.implementation 3.accredation 4. purposes.
Answer» A. 1. policy 2.procedures 3.work instructions 4. records
Explanation: the documents required for implementing quality system are 1. quality policy manual 2.quality system procedures 3.work instructions and 4. records/formats/forms
so option a is correct
59.

Types of Audit

A. first party audit
B. second party audit
C. third party audit
D. all the above
Answer» D. all the above
Explanation: the types of are 1. first party audit (internal audit) 2. second party audit and 3. third party audit so option d is correct
60.

NCR abbreviated as

A. non conformance report
B. national capital region
C. national cash register
D. none of the above
Answer» A. non conformance report
Explanation: non conformance report ,during iso certification things do not comply iso requirements are reported in format of ncr
so option a is correct
61.

ISO 9000 standards are set of norms for

A. environmental management system
B. technical specification form
C. quality management system
D. independent examination
Answer» C. quality management system
Explanation: iso 9000 is defined as a set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements needed to maintain an efficient quality system.
so option c is correct
62.

ISO/TS 16949 standards are standards for

A. organizational benefits
B. satisfying customer
C. public authorities
D. automotive quality management system
Answer» D. automotive quality management system
Explanation: iso/ts 16949:2009, in conjunction with iso 9001:2008, defines the quality management system requirements for the design and development, production and, when relevant, installation and service of automotive-related products.
so option d is correct
63.

The various product evaluation standards of ISO 14000 are

A. environmental aspects in product standards
B. environmental labels and declaration
C. life cycle assessment
D. all the above
Answer» D. all the above
Explanation: the environmental aspects in product standards, environmental labels and declaration , life cycle assessment are the standards of iso 140000
so option d is correct
64.

The stages of an audit

A. planning, performance, reporting, follow-up
B. specification, requirements, system, quality
C. implementation, plan, processes, document
D. objective, analysis, forms, results
Answer» A. planning, performance, reporting, follow-up
Explanation: the stages of an audit are 1. audit planning 2. audit performance 3. audit reporting, and 4. audit follow –up.
so option a is correct
65.

The various organization evolution standards of ISO 14000 series of standards are

A. environmental management system
B. environmental auditing
C. environmental performance evaluation
D. all the above
Answer» D. all the above
Explanation: the various organization evolution standards of iso 14000 series of standards are environmental management system (ems), environmental auditing (ea), environmental performance evaluation (epe).
so option d is correct
66.

ISO 9000 made up of three core standards they are

A. iso9001: 9100, iso 9001: 2008, iso 9100 : 2008
B. iso 9000:2005, iso: 9001:2008, iso : 9004:2009
C. iso 9000: 9100, iso 9000: 2005, iso: 9000: 2000
D. none of the above
Answer» B. iso 9000:2005, iso: 9001:2008, iso : 9004:2009
Explanation: the family of iso 9000 made up of three core standards
 iso 9000:2005, : qms : fundamentals
 iso: 9001:2008, : qms : requirements
 iso : 9004:2009 qms : guidelines for performance improvement
so option b is correct
67.

BIS is abbreviated as

A. body of india standards
B. bureau of indian standards
C. basic india standards
D. none of the above
Answer» B. bureau of indian standards
Explanation: bis (bureau of indian standards) is national standards body of india and is a founder members of iso
so option b is correct
68.

Which IS/ISO 9000 standard is meant for certification

A. is/iso 9001
B. is/iso 9004
C. is/iso 9100
D. tl 9000
Answer» A. is/iso 9001
Explanation: any organization can apply for certification against is/iso 9001. the other is/iso 9000 and is/iso 9004 are guidance standards and are not meant for certification.
so option a is correct
69.

The key elements of Audit performance are

A. schedules, personnel, checklist
B. requirements, assurance, manuals
C. opening meeting, audit process, audit deficiencies
D. none of the above
Answer» C. opening meeting, audit process, audit deficiencies
Explanation: the key elements of audit performance are
opening meeting: organized to initially brief the auditee about the scope of audit audit process: run to schedule and should cover entire scope as planned
audit deficiencies: clear and precise discrepancy reports are raised. so option c is correct
70.

QS 9000 is set of quality system for

A. environmental system
B. automotive suppliers
C. management system
D. customer satisfaction
Answer» B. automotive suppliers
Explanation: qs 9000 is set of quality system requirements to help automotive suppliers to ensure that they are meeting/exceeding customer requirements
so option b is correct
71.

The purpose of EMS audit is

A. co-operation with public authorities.
B. management commitment
C. to ensure that ems conforms to plans
D. none of the above
Answer» C. to ensure that ems conforms to plans
Explanation: the purpose of ems audit is to ensure that the ems conforms the plans
so option c is correct
72.

The third party audit is for

A. organization
B. independent organization
C. customer
D. all the above
Answer» B. independent organization
Explanation: the third party audit refers to audit by an independent organization on a supplier for accreditation assessment purposes.
so option b is correct
73.

What is the purpose of ISO 9000:2005 in QMS?

A. fundamental vocabulary
B. certification
C. customer requirement
D. management
Answer» A. fundamental vocabulary
Explanation: the family of iso 9000 made up of core standards among that iso 9000:2005, : quality management system : fundamentals
so option a is correct
74.

What is the purpose of ISO 9004:2009 in QMS?

A. policy
B. review
C. guidelines for performance improvement
D. benefits
Answer» C. guidelines for performance improvement
Explanation: the family of iso 9000 made up of core standards among that
iso : 9004:2009 quality management system: guidelines for performance improvement
so option c is correct
75.

Why we need Quality Auditing?

A. to verify whether the system is effective and suitable
B. to decide about the policy
C. to maintain the standards
D. for monitoring and measurement purpose
Answer» A. to verify whether the system is effective and suitable
Explanation: quality auditing should be carried out in order to verify whether a quality system is effective and suitable.
so option a is correct
76.

______________ is not a process tools for TQM systems

A. process flow analysis
B. histograms
C. pliers
D. control charts
Answer» C. pliers
77.

Inspection, scrap, and repair are examples of ______________

A. internal costs
B. external costs
C. costs of dissatisfaction
D. societal costs
Answer» A. internal costs
78.

Customers are primarily concerned with ______________

A. Communication, courtesy, and credibility of the sales person
B. Competence, courtesy, and security of the sales person
C. Competence, responsiveness, and reliability of the sales person
D. Communication, responsiveness, and cleverness of the sales person
Answer» A. Communication, courtesy, and credibility of the sales person
79.

Assured quality is necessary for building customer confidence.

A. correct
B. correct to some extent
C. correct to great extent
D. incorrect
Answer» A. correct
80.

______________ is the areas that will be covered by the organization's processes

A. process areas
B. product Areas
C. private areas
D. preset areas
Answer» A. process areas
81.

All of the following costs are likely to decrease as a result of better quality except

A. customer dissatisfaction costs
B. inspection costs
C. maintenance costs
D. warranty and service costs
Answer» C. maintenance costs
82.

"Quality is defined by the customer" is

A. An unrealistic definition of quality
B. A user-based definition of quality
C. A manufacturing-based definition of quality
D. A product-based definition of quality
Answer» B. A user-based definition of quality
83.

TQM stands for ______________

A. Total Quality Management
B. Total Quantity Management
C. Total Qualitative Management
D. To question management
Answer» A. Total Quality Management
84.

After E.deming, who is considered to have the greatest impact in quality management?

A. Kauro Ishikawa
B. Joseph M. Juran
C. W.E. Deming
D. Genichi Tagucchi
Answer» B. Joseph M. Juran
85.

Deming's 4 step cycle for improvement is______________

A. plan, do, check, act
B. schedule, do, act, check
C. do, act, check, monitor
D. plan, control, act, sustain
Answer» A. plan, do, check, act
86.

Plan-do-study-act cycle is a procedure to ______________

A. Overall improvement
B. Continuous improvement
C. Permanent improvement
D. Immediate improvement
Answer» B. Continuous improvement
87.

Quality practices must be carried out ______________

A. at the start of the project
B. throughout the life of the project
C. at the end of the project
D. no need to carry out quality practices
Answer» B. throughout the life of the project
88.

Quality circles work best if employees are initially trained in ______________

A. Group dynamics
B. Motivation principles
C. Communications
D. All of the three. (Not sure)
Answer» D. All of the three. (Not sure)
89.

Quality Trilogy includes

A. Quality planning
B. quality improvement
C. quality control
D. All the three
Answer» D. All the three
90.

Inspection is part of the ______________

A. quality control (not sure)
B. Quality Planning
C. Quality improvement
D. Quality circle
Answer» A. quality control (not sure)
91.

Elements of quality management system are ______________

A. organizational structure
B. responsibilities
C. procedures
D. all the three (not sure)
Answer» D. all the three (not sure)
92.

Based on his 14 Points, Deming is a strong proponent of ______________

A. inspection at the end of the production process
B. an increase in numerical quotas to boost productivity
C. looking for the cheapest supplier
D. training and knowledge
Answer» D. training and knowledge
93.

According to Deming most of the problems are related to systems and it is the responsibility of the management to improve the systems

A. correct
B. correct to some extent
C. correct to great extent
D. Taguchi
Answer» A. correct
94.

Quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in ______________

A. A project completed in shortest possible time.
B. A product or service that conforms to the required specifications.
C. an award-winning product that brings public recognition to the project
D. an innovative project that establishes qualification of the project team
Answer» B. A product or service that conforms to the required specifications.
95.

Identify the cost not likely to reduce as a result of better quality.

A. Maintenance costs
B. Inspection costs
C. Scrap costs
D. Warranty and service costs
Answer» A. Maintenance costs
96.

Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below ______________ defects per million opportunities (DPMO).

A. 2
B. 2.4
C. 3
D. 3.4
Answer» D. 3.4
97.

______________ are used in six sigma

A. black belt
B. green belt
C. both black belt and green belt
D. none of the Above
Answer» C. both black belt and green belt
98.

______________ is about supplying customers with what they want when they want it.

A. JUT
B. HET
C. JAT
D. JIT
Answer» D. JIT
99.

______________ are the areas that will be covered by the organization's processes

A. process areas
B. product Areas
C. private areas
D. preset areas
Answer» A. process areas
100.

All of the following costs are likely to decrease as a result of better quality except ______________

A. customer dissatisfaction costs
B. inspection costs
C. maintenance costs
D. warranty and service costs
Answer» C. maintenance costs
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