McqMate
1. |
How a quality can be quantified |
A. | performance + expectations |
B. | performance x expectations |
C. | performance – expectations |
D. | performance / expectations |
Answer» D. performance / expectations | |
Explanation: quality can be quantified by quality (q) = performance (p) /expectations (e) so option d is correct |
2. |
Traditional culture of quality requirements focuses on |
A. | product oriented |
B. | process oriented |
C. | customer oriented |
D. | supplier oriented |
Answer» A. product oriented | |
Explanation: traditional culture of quality requirements is product oriented, whereas tqm culture is process oriented. so option a is correct |
3. |
American quality guru who took the message of quality to Japan |
A. | genichi taguchi |
B. | masaaki imai |
C. | shigeo shingo |
D. | w. edwards deming |
Answer» D. w. edwards deming | |
Explanation: american quality guru’s are w. edward deming, walter shewhart, philip crosby, joseph m juran. so option d is correct |
4. |
PDCA cycle is the contribution of |
A. | walter shewhart |
B. | philip crosby |
C. | genichi taguchi |
D. | w. edward deming |
Answer» D. w. edward deming | |
Explanation: w. edward deming contributions are 1. deming’s 14 points route to quality 2. deming cycle or pdca cycle 3. seven deadly diseases of management 4. system of profound knowledge so option d is correct |
5. |
Which one is Juran’s “three- role model” |
A. | supplier – process – customer |
B. | customer - process – customer |
C. | process – customer – supplier |
D. | process – supplier – customer |
Answer» A. supplier – process – customer | |
Explanation: juran’s “three role model” is supplier – process – customer so option a is correct |
6. |
In TQM, how many elements are there in Quality statements |
A. | 1 |
B. | 2 |
C. | 3 |
D. | 4 |
Answer» C. 3 | |
Explanation: quality statements has three elements 1. vision statement 2. mission statement 3. quality policy statement so option c is correct |
7. |
What are the elements of Quality statements |
A. | vision statement |
B. | mission statement |
C. | quality policy statement |
D. | all the above |
Answer» D. all the above | |
Explanation: quality statements has three elements 1. vision statement 2. mission statement 3. quality policy statement so option d is correct |
8. |
Quality Trilogy is the contributions of |
A. | walter shewhart |
B. | philip crosby |
C. | joseph m juran |
D. | w. edward deming |
Answer» C. joseph m juran | |
Explanation: juran’s contributions are 1. internal customer 2. cost of quality 3. fitness of use 4. quality trilogy 5. juran’s 10 steps for quality improvement 6. breakthrough concept so option c is correct |
9. |
In TQM , the contributions of quality Guru Joseph M Juran |
A. | internal customer |
B. | cost of quality |
C. | breakthrough concept |
D. | all the above |
Answer» D. all the above | |
Explanation: juran’s contributions are 1. internal customer 2. cost of quality 3. quality trilogy 4. fitness of use 5. juran’s 10 steps for quality improvement 6. breakthrough concept so option d is correct |
10. |
The contributions of quality Guru Philip Crosby in TQM |
A. | pdca cycle |
B. | quality trilogy |
C. | pdsa |
D. | concept of zero defects |
Answer» D. concept of zero defects | |
Explanation: philip crosby’s contributions are 1. four absolutes of quality 2. 14 steps to quality management 3. crosby’s quality vaccine 4. concept of zero defects so option d is correct |
11. |
The contribution of Four absolute of Quality is given by |
A. | walter shewhart |
B. | philip crosby |
C. | joseph m juran |
D. | w. edward deming |
Answer» B. philip crosby | |
Explanation: philip crosby’s contributions are 1. four absolutes of quality 2. 14 steps to quality management 3. crosby’s quality vaccine 4. concept of zero defects so option b is correct |
12. |
Cost of quality is given by costs of |
A. | prevention + appraisal +internal failure +external failure |
B. | prevention + appraisal |
C. | internal failure + external failure |
D. | appraisal + internal failure |
Answer» A. prevention + appraisal +internal failure +external failure | |
Explanation: cost of quality = prevention cost + appraisal cost + internal failure cost + external failure cost so option a is correct |
13. |
In components of CoQ, Cost of good quality contains |
A. | prevention cost |
B. | appraisal cost |
C. | both a and b |
D. | none of the above |
Answer» C. both a and b | |
Explanation: coq of good quality = prevention cost + appraisal cost so option c is correct |
14. |
In components of CoQ, Cost of poor quality contains |
A. | internal failure cost |
B. | external failure cost |
C. | both a and b |
D. | none of the above |
Answer» C. both a and b | |
Explanation: coq of good quality = internal failure cost + external failure cost so option c is correct |
15. |
The Teboul’s customer satisfaction model depends on |
A. | company offer |
B. | customer needs |
C. | both a and b |
D. | none of the above |
Answer» C. both a and b | |
Explanation: teboul’s customer satisfaction model is the intersection of company offer and customer needs so option c is correct |
16. |
Customer perception on quality contains |
A. | performance |
B. | features |
C. | service |
D. | all the above |
Answer» D. all the above | |
Explanation: customer perception on quality are performance, features, service, warranty, price and reputation so option d is correct |
17. |
Tools used for collecting customer complaints |
A. | comment cards |
B. | focus groups |
C. | toll free telephone numbers |
D. | all the above |
Answer» D. all the above | |
Explanation: tools used for receiving customer complaints 1. comment cards 2. customer questionnaire 3. post-transaction surveys 4. employee feedback 5.focus groups 6.toll free telephone numbers. so option d is correct |
18. |
PDCA cycle stands for |
A. | plan do check act |
B. | plan did check act |
C. | process do check act |
D. | process did check acknowledge |
Answer» A. plan do check act | |
Explanation: pdca cycle stands for plan do check act as per e. deming so option a is correct |
19. |
Dimensions of quality contains |
A. | performance |
B. | reliability |
C. | conformance |
D. | all the above |
Answer» D. all the above | |
Explanation: dimensions of quality contain performance, features, usability, conformance to standards/specifications, reliability, durability, maintainability. so option d is correct |
20. |
Dimensions of Service quality contains |
A. | tangibles |
B. | reliability |
C. | assurance |
D. | all the above |
Answer» D. all the above | |
Explanation: dimensions of service quality contains tangibles , reliability, assurance, empathy, responsiveness so option d is correct |
21. |
Japanese quality guru who developed new concepts in response to the American gurus |
A. | walter shewhart |
B. | philip crosby |
C. | genichi taguchi |
D. | w. edward deming |
Answer» C. genichi taguchi | |
Explanation: japanese quality guru are genichi taguchi, masaaki imai, shigeo shingo. so option c is correct |
22. |
In TQM, the customer need can be understandable by which model |
A. | taguchi model |
B. | kano model |
C. | deming model |
D. | kaizen model |
Answer» B. kano model | |
Explanation: kano proposed a model to understand the customer need. whereas others contributions are not with respect to customer need. so option b is correct |
23. |
The most common techniques used for analyzing the quality costs are |
A. | trend analysis |
B. | pareto analysis |
C. | both a and b |
D. | none of the above |
Answer» C. both a and b | |
Explanation: the techniques used for analyzing the quality costs are trend analysis and pareto analysis so option c is correct |
24. |
In continuous improvement, PDSA stands for |
A. | plan do study act |
B. | plan did study act |
C. | process do study act |
D. | process did study acknowledge |
Answer» A. plan do study act | |
Explanation: pdsa stands for plan do study act so option a is correct |
25. |
The system for causing quality is preventive, not appraisal is |
A. | first absolute |
B. | second absolute |
C. | third absolute |
D. | fourth absolute |
Answer» B. second absolute | |
Explanation: first absolute: definition of quality second absolute: the system for causing quality is preventive, not appraisal |
26. |
The Quality as “ Fitness of Use” is given by |
A. | walter shewhart |
B. | philip crosby |
C. | joseph m juran |
D. | w. edward deming |
Answer» C. joseph m juran | |
Explanation: juran’s contributions are 1. internal customer 2. cost of quality 3. fitness of use 4. quality trilogy 5. juran’s 10 steps for quality improvement 6. breakthrough concept so option c is correct |
27. |
Cost generated before the before a product is shipped as a result of non-conformance to requirements is |
A. | appraisal cost |
B. | internal failure cost |
C. | external failure cost |
D. | prevention cost |
Answer» B. internal failure cost | |
Explanation: internal failure cost: cost generated before the before a product is shipped as a result of non-conformance to requirements. external failure cost: cost generated before the after a product is shipped as a result of non-conformance to requirements so option b is correct |
28. |
The expression of dissatisfaction with a product either orally or written is |
A. | customer retention |
B. | customer satisfaction |
C. | customer complaints |
D. | customer service |
Answer» C. customer complaints | |
Explanation: customer complaint is defined as the expression of dissatisfaction with a product either orally or written. so option c is correct |
29. |
Success of each organization is depending on the performance of |
A. | employer |
B. | management |
C. | employee |
D. | vendor |
Answer» C. employee | |
Explanation: employee involvement improves the quality and productivity at all levels of organization. so option c is correct |
30. |
A satisfied employee will be a |
A. | manager |
B. | high performer |
C. | motivator to others |
D. | team leader |
Answer» B. high performer | |
Explanation: a satisfied employee will improve their work continuously, find new goals and change challenges. |
31. |
Motivation includes |
A. | job satisfaction |
B. | job enrichment |
C. | job enlargement |
D. | all of the above |
Answer» D. all of the above | |
Explanation: motivation promotes job satisfaction and thus reduces absenteeism and turnover. so option d is correct |
32. |
Which is the process of stimulating people to actions to accomplish the goals? |
A. | bonus |
B. | motivation |
C. | performance based incentive |
D. | promotion |
Answer» B. motivation | |
Explanation: motivation is the process of inducing people inner drives and action towards certain goals. so option b is correct |
33. |
The Need which improves the confidence level of an employee is |
A. | social |
B. | safety |
C. | basic |
D. | esteem |
Answer» D. esteem | |
Explanation: self esteem needs include those for self confidence, achievement, self-respect etc so option d is correct. |
34. |
Which of the following is not a part of hygiene factor of two factor theory |
A. | company policy |
B. | administration |
C. | responsibilities |
D. | interpersonal relations |
Answer» C. responsibilities | |
Explanation: hygiene factors are necessary to maintain a reasonable level of satisfaction among employees. so option c is correct. |
35. |
Responsibility, Advancement etc are example of |
A. | motivators |
B. | hygiene factors |
C. | improvement factors |
D. | advance factors |
Answer» A. motivators | |
Explanation: total quality management is a great motivator for employees as it taps their intellectual treasure for the success of the organization. so option a is correct. |
36. |
Continual improvement is in |
A. | environmental objective |
B. | audit result |
C. | corrective action |
D. | all of the above |
Answer» D. all of the above | |
Explanation: continual improvement is an ongoing effort to improve products, services, or processes. so option d is correct. |
37. |
Kaizen is |
A. | small change |
B. | big improvement |
C. | sudden impact |
D. | all of the above |
Answer» A. small change | |
Explanation: kaizen is a japanese term meaning "change for the better" or "continuous improvement." so option a is correct. |
38. |
Plan-do-study-act cycle is a procedure to |
A. | overall improvement |
B. | continuous improvement |
C. | permanent improvement |
D. | immediate improvement |
Answer» B. continuous improvement | |
Explanation: pdsa cycle is an iterative four-step management method used in business for the control and continuous improvement of processes and products so option b is correct. |
39. |
Quality practices must be carried out |
A. | at the start of the project |
B. | throuout the life of the project |
C. | at the end of the project |
D. | no need to carry out quality practices |
Answer» B. throuout the life of the project | |
Explanation: quality practices, such as, teamwork and participation, customer focus and satisfaction, continuous improvement, were identified as best practices for tqm implementation. so option b is correct. |
40. |
Quality Trilogy includes |
A. | quality planning |
B. | quality improvement |
C. | quality control |
D. | all the three |
Answer» D. all the three | |
Explanation: juran's trilogy," an approach to cross-functional management that is composed of three managerial processes: quality planning, quality control and quality improvement. so option d is correct. |
41. |
“Poko-Yoke” is the Japanese term for |
A. | card |
B. | fool proof |
C. | continuous improvement |
D. | fishbone diagram |
Answer» B. fool proof | |
Explanation: seiketsu practices such as colour coding, fool proofing, responsibility labels can be followed at the workplace. so option b is correct. |
42. |
Identify the cost not likely to reduce as a result of better quality. |
A. | maintenance costs |
B. | inspection costs |
C. | scrap costs |
D. | warranty and service costs |
Answer» A. maintenance costs | |
Explanation: maintenance cost are incurred not to reduce as a result of better quality so option a is correct. |
43. |
Quality Management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in |
A. | a project completed in shortest possible time. |
B. | a product or service that conforms to the required specifications. |
C. | an award-winning product that brings public recognition to the project |
D. | an innovative project that establishes qualification of the project team |
Answer» B. a product or service that conforms to the required specifications. | |
Explanation: organizations seek sustained success through the implementation of a quality management system so option b is correct. |
44. |
Quality fulfils a need or expectation that is |
A. | explicitly stated |
B. | implied |
C. | legally required |
D. | all of the above |
Answer» D. all of the above | |
Explanation: quality refers to the set of inherent properties of an object that allows satisfying stated or implied needs. so option d is correct. |
45. |
Which of the following is not a target of Total Quality Management |
A. | customer satisfaction |
B. | reducing manpower |
C. | continuous cost reduction |
D. | continuous operational improvement |
Answer» B. reducing manpower | |
Explanation: total quality management (tqm) describes a management approach to long-term success through customer satisfaction. so option b is correct. |
46. |
The roof of House of Quality shows the interrelationship between |
A. | functional requirements |
B. | design attributes |
C. | service process |
D. | manufacturing process |
Answer» B. design attributes | |
Explanation: hoq is considered the primary tool used during quality function deployment to help facilitate group decision making. so option b is correct. |
47. |
Two major component of fitness of use are Quality Design and |
A. | quality of conformance |
B. | quality of service |
C. | quality of specification |
D. | quality of manufacturing |
Answer» A. quality of conformance | |
Explanation: the degree to which products conform to essential requirements and meet the needs of users for which they are intended. so option a is correct. |
48. |
Which is the set of activities that ensures the quality levels of product and services are properly maintained and that supplier and customer quality issues are properly resolved? |
A. | quality assurance |
B. | quality planning |
C. | quality control |
D. | quality management |
Answer» A. quality assurance | |
Explanation: quality assurance (qa) is defined as an activity to ensure that an organization is providing the best possible product or service to customers. so option a is correct. |
49. |
While setting Quality objective, which need has to be considered. |
A. | customer need |
B. | organizational need |
C. | supplier need |
D. | worker need |
Answer» A. customer need | |
Explanation: a customer need is a motive that prompts a customer to buy a product or service. so option a is correct. |
50. |
The role of management is to |
A. | provide resources |
B. | define ems |
C. | monitor the effectiveness of the system |
D. | all of the above |
Answer» D. all of the above | |
Explanation: management responsibilities are to ensure operational efficiency, financial reporting quality, and compliance with applicable laws, regulations, rules, and standards. so option d is correct. |
51. |
Which refers to general processes of improvement and encompasses discontinuous improvements? |
A. | continuous improvement |
B. | continual improvement |
C. | constant improvement |
D. | consecutive improvement |
Answer» B. continual improvement | |
Explanation: continual improvement is the ongoing improvement of products, services or processes through incremental and breakthrough improvements. so option b is correct. |
52. |
What is the first step in problem solving process? |
A. | plan |
B. | do |
C. | check |
D. | action |
Answer» A. plan | |
Explanation: problems are best solved by the cycle: plan-do-check-action. in planning, a course of action is planned according to customer requirement and conditions of service then the process must be executed according to this plan. |
53. |
What is the aim of fool proofing technique used for total quality management? |
A. | to achieve zero defects |
B. | to specify time schedules |
C. | to specify targets |
D. | none of the above |
Answer» A. to achieve zero defects | |
Explanation: - the use of fool proofing technique eliminates human errors. its aim is to obtain zero defects. - to avoid such errors certain devices are used which produce visual or sonic alarm when errors occur. - proper lightening, clean working conditions and avoiding long hours of work can reduce errors. |
54. |
The aim of Just-In-Time manufacturing principle is to eliminate |
A. | time wastage |
B. | labour wastage |
C. | cost of excessive inventory |
D. | all of the above |
Answer» D. all of the above | |
Explanation: - the main principle of jit is to produce when and what is needed. it also considers the quantity needed. - jit (just-in-time) aims at eliminating wastage of labour, time and cost of excessive inventory. - jit is a pull type system. in this system, production originates only when an order is received. |
55. |
The objective of ISO-9000 family of Quality management is |
A. | customer satisfaction |
B. | employee satisfaction |
C. | skill enhancement |
D. | environmental issues |
Answer» A. customer satisfaction | |
Explanation: the iso 9000 family of quality management systems (qms) is a set of standards that helps organizations ensure they meet customers satisfaction. so option a is correct |
56. |
ISO stands for |
A. | internal standards and operations |
B. | international specifications organization |
C. | international standards organization |
D. | none of these are correct |
Answer» C. international standards organization | |
Explanation: iso is abbreviated as international standards organization is an association of national standards bodies of more than 150 countries so option c is correct |
57. |
ISO 9001 is not concerned with -------------------- of quality records |
A. | collection |
B. | maintenance |
C. | verification |
D. | dis-positioning |
Answer» C. verification | |
Explanation: the practices defining the quality records to be maintained in the cmm are distributed throughout the key process areas in the various activities performed practices. so option c is correct |
58. |
Documents to prepared for quality system |
A. | 1. policy 2.procedures 3.work instructions 4. records |
B. | 1.products 2.requirements 3.performance 4.processes |
C. | 1.arrangements 2.formats 3.objectives 4.quality |
D. | 1. standards 2.implementation 3.accredation 4. purposes. |
Answer» A. 1. policy 2.procedures 3.work instructions 4. records | |
Explanation: the documents required for implementing quality system are 1. quality policy manual 2.quality system procedures 3.work instructions and 4. records/formats/forms so option a is correct |
59. |
Types of Audit |
A. | first party audit |
B. | second party audit |
C. | third party audit |
D. | all the above |
Answer» D. all the above | |
Explanation: the types of are 1. first party audit (internal audit) 2. second party audit and 3. third party audit so option d is correct |
60. |
NCR abbreviated as |
A. | non conformance report |
B. | national capital region |
C. | national cash register |
D. | none of the above |
Answer» A. non conformance report | |
Explanation: non conformance report ,during iso certification things do not comply iso requirements are reported in format of ncr so option a is correct |
61. |
ISO 9000 standards are set of norms for |
A. | environmental management system |
B. | technical specification form |
C. | quality management system |
D. | independent examination |
Answer» C. quality management system | |
Explanation: iso 9000 is defined as a set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements needed to maintain an efficient quality system. so option c is correct |
62. |
ISO/TS 16949 standards are standards for |
A. | organizational benefits |
B. | satisfying customer |
C. | public authorities |
D. | automotive quality management system |
Answer» D. automotive quality management system | |
Explanation: iso/ts 16949:2009, in conjunction with iso 9001:2008, defines the quality management system requirements for the design and development, production and, when relevant, installation and service of automotive-related products. so option d is correct |
63. |
The various product evaluation standards of ISO 14000 are |
A. | environmental aspects in product standards |
B. | environmental labels and declaration |
C. | life cycle assessment |
D. | all the above |
Answer» D. all the above | |
Explanation: the environmental aspects in product standards, environmental labels and declaration , life cycle assessment are the standards of iso 140000 so option d is correct |
64. |
The stages of an audit |
A. | planning, performance, reporting, follow-up |
B. | specification, requirements, system, quality |
C. | implementation, plan, processes, document |
D. | objective, analysis, forms, results |
Answer» A. planning, performance, reporting, follow-up | |
Explanation: the stages of an audit are 1. audit planning 2. audit performance 3. audit reporting, and 4. audit follow –up. so option a is correct |
65. |
The various organization evolution standards of ISO 14000 series of standards are |
A. | environmental management system |
B. | environmental auditing |
C. | environmental performance evaluation |
D. | all the above |
Answer» D. all the above | |
Explanation: the various organization evolution standards of iso 14000 series of standards are environmental management system (ems), environmental auditing (ea), environmental performance evaluation (epe). so option d is correct |
66. |
ISO 9000 made up of three core standards they are |
A. | iso9001: 9100, iso 9001: 2008, iso 9100 : 2008 |
B. | iso 9000:2005, iso: 9001:2008, iso : 9004:2009 |
C. | iso 9000: 9100, iso 9000: 2005, iso: 9000: 2000 |
D. | none of the above |
Answer» B. iso 9000:2005, iso: 9001:2008, iso : 9004:2009 | |
Explanation: the family of iso 9000 made up of three core standards iso 9000:2005, : qms : fundamentals iso: 9001:2008, : qms : requirements iso : 9004:2009 qms : guidelines for performance improvement so option b is correct |
67. |
BIS is abbreviated as |
A. | body of india standards |
B. | bureau of indian standards |
C. | basic india standards |
D. | none of the above |
Answer» B. bureau of indian standards | |
Explanation: bis (bureau of indian standards) is national standards body of india and is a founder members of iso so option b is correct |
68. |
Which IS/ISO 9000 standard is meant for certification |
A. | is/iso 9001 |
B. | is/iso 9004 |
C. | is/iso 9100 |
D. | tl 9000 |
Answer» A. is/iso 9001 | |
Explanation: any organization can apply for certification against is/iso 9001. the other is/iso 9000 and is/iso 9004 are guidance standards and are not meant for certification. so option a is correct |
69. |
The key elements of Audit performance are |
A. | schedules, personnel, checklist |
B. | requirements, assurance, manuals |
C. | opening meeting, audit process, audit deficiencies |
D. | none of the above |
Answer» C. opening meeting, audit process, audit deficiencies | |
Explanation: the key elements of audit performance are opening meeting: organized to initially brief the auditee about the scope of audit audit process: run to schedule and should cover entire scope as planned audit deficiencies: clear and precise discrepancy reports are raised. so option c is correct |
70. |
QS 9000 is set of quality system for |
A. | environmental system |
B. | automotive suppliers |
C. | management system |
D. | customer satisfaction |
Answer» B. automotive suppliers | |
Explanation: qs 9000 is set of quality system requirements to help automotive suppliers to ensure that they are meeting/exceeding customer requirements so option b is correct |
71. |
The purpose of EMS audit is |
A. | co-operation with public authorities. |
B. | management commitment |
C. | to ensure that ems conforms to plans |
D. | none of the above |
Answer» C. to ensure that ems conforms to plans | |
Explanation: the purpose of ems audit is to ensure that the ems conforms the plans so option c is correct |
72. |
The third party audit is for |
A. | organization |
B. | independent organization |
C. | customer |
D. | all the above |
Answer» B. independent organization | |
Explanation: the third party audit refers to audit by an independent organization on a supplier for accreditation assessment purposes. so option b is correct |
73. |
What is the purpose of ISO 9000:2005 in QMS? |
A. | fundamental vocabulary |
B. | certification |
C. | customer requirement |
D. | management |
Answer» A. fundamental vocabulary | |
Explanation: the family of iso 9000 made up of core standards among that iso 9000:2005, : quality management system : fundamentals so option a is correct |
74. |
What is the purpose of ISO 9004:2009 in QMS? |
A. | policy |
B. | review |
C. | guidelines for performance improvement |
D. | benefits |
Answer» C. guidelines for performance improvement | |
Explanation: the family of iso 9000 made up of core standards among that iso : 9004:2009 quality management system: guidelines for performance improvement so option c is correct |
75. |
Why we need Quality Auditing? |
A. | to verify whether the system is effective and suitable |
B. | to decide about the policy |
C. | to maintain the standards |
D. | for monitoring and measurement purpose |
Answer» A. to verify whether the system is effective and suitable | |
Explanation: quality auditing should be carried out in order to verify whether a quality system is effective and suitable. so option a is correct |
76. |
______________ is not a process tools for TQM systems |
A. | process flow analysis |
B. | histograms |
C. | pliers |
D. | control charts |
Answer» C. pliers |
77. |
Inspection, scrap, and repair are examples of ______________ |
A. | internal costs |
B. | external costs |
C. | costs of dissatisfaction |
D. | societal costs |
Answer» A. internal costs |
78. |
Customers are primarily concerned with ______________ |
A. | Communication, courtesy, and credibility of the sales person |
B. | Competence, courtesy, and security of the sales person |
C. | Competence, responsiveness, and reliability of the sales person |
D. | Communication, responsiveness, and cleverness of the sales person |
Answer» A. Communication, courtesy, and credibility of the sales person |
79. |
Assured quality is necessary for building customer confidence. |
A. | correct |
B. | correct to some extent |
C. | correct to great extent |
D. | incorrect |
Answer» A. correct |
80. |
______________ is the areas that will be covered by the organization's processes |
A. | process areas |
B. | product Areas |
C. | private areas |
D. | preset areas |
Answer» A. process areas |
81. |
All of the following costs are likely to decrease as a result of better quality except |
A. | customer dissatisfaction costs |
B. | inspection costs |
C. | maintenance costs |
D. | warranty and service costs |
Answer» C. maintenance costs |
82. |
"Quality is defined by the customer" is |
A. | An unrealistic definition of quality |
B. | A user-based definition of quality |
C. | A manufacturing-based definition of quality |
D. | A product-based definition of quality |
Answer» B. A user-based definition of quality |
83. |
TQM stands for ______________ |
A. | Total Quality Management |
B. | Total Quantity Management |
C. | Total Qualitative Management |
D. | To question management |
Answer» A. Total Quality Management |
84. |
After E.deming, who is considered to have the greatest impact in quality management? |
A. | Kauro Ishikawa |
B. | Joseph M. Juran |
C. | W.E. Deming |
D. | Genichi Tagucchi |
Answer» B. Joseph M. Juran |
85. |
Deming's 4 step cycle for improvement is______________ |
A. | plan, do, check, act |
B. | schedule, do, act, check |
C. | do, act, check, monitor |
D. | plan, control, act, sustain |
Answer» A. plan, do, check, act |
86. |
Plan-do-study-act cycle is a procedure to ______________ |
A. | Overall improvement |
B. | Continuous improvement |
C. | Permanent improvement |
D. | Immediate improvement |
Answer» B. Continuous improvement |
87. |
Quality practices must be carried out ______________ |
A. | at the start of the project |
B. | throughout the life of the project |
C. | at the end of the project |
D. | no need to carry out quality practices |
Answer» B. throughout the life of the project |
88. |
Quality circles work best if employees are initially trained in ______________ |
A. | Group dynamics |
B. | Motivation principles |
C. | Communications |
D. | All of the three. (Not sure) |
Answer» D. All of the three. (Not sure) |
89. |
Quality Trilogy includes |
A. | Quality planning |
B. | quality improvement |
C. | quality control |
D. | All the three |
Answer» D. All the three |
90. |
Inspection is part of the ______________ |
A. | quality control (not sure) |
B. | Quality Planning |
C. | Quality improvement |
D. | Quality circle |
Answer» A. quality control (not sure) |
91. |
Elements of quality management system are ______________ |
A. | organizational structure |
B. | responsibilities |
C. | procedures |
D. | all the three (not sure) |
Answer» D. all the three (not sure) |
92. |
Based on his 14 Points, Deming is a strong proponent of ______________ |
A. | inspection at the end of the production process |
B. | an increase in numerical quotas to boost productivity |
C. | looking for the cheapest supplier |
D. | training and knowledge |
Answer» D. training and knowledge |
93. |
According to Deming most of the problems are related to systems and it is the responsibility of the management to improve the systems |
A. | correct |
B. | correct to some extent |
C. | correct to great extent |
D. | Taguchi |
Answer» A. correct |
94. |
Quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in ______________ |
A. | A project completed in shortest possible time. |
B. | A product or service that conforms to the required specifications. |
C. | an award-winning product that brings public recognition to the project |
D. | an innovative project that establishes qualification of the project team |
Answer» B. A product or service that conforms to the required specifications. |
95. |
Identify the cost not likely to reduce as a result of better quality. |
A. | Maintenance costs |
B. | Inspection costs |
C. | Scrap costs |
D. | Warranty and service costs |
Answer» A. Maintenance costs |
96. |
Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below ______________ defects per million opportunities (DPMO). |
A. | 2 |
B. | 2.4 |
C. | 3 |
D. | 3.4 |
Answer» D. 3.4 |
97. |
______________ are used in six sigma |
A. | black belt |
B. | green belt |
C. | both black belt and green belt |
D. | none of the Above |
Answer» C. both black belt and green belt |
98. |
______________ is about supplying customers with what they want when they want it. |
A. | JUT |
B. | HET |
C. | JAT |
D. | JIT |
Answer» D. JIT |
99. |
______________ are the areas that will be covered by the organization's processes |
A. | process areas |
B. | product Areas |
C. | private areas |
D. | preset areas |
Answer» A. process areas |
100. |
All of the following costs are likely to decrease as a result of better quality except ______________ |
A. | customer dissatisfaction costs |
B. | inspection costs |
C. | maintenance costs |
D. | warranty and service costs |
Answer» C. maintenance costs |
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