Chapter: Introduction to Management and Organizations
1.

Henry Fayol, F.W.Taylor belongs to which of the following school of management?

A. Neoclassical School
B. Modern School
C. Classical School
D. Early Perspective
Answer» C. Classical School
2.

…………………….. involves a series of steps to be taken to accomplish desired goals.

A. Values
B. Techniques
C. Programmes
D. Actions
Answer» B. Techniques
3.

While practicing principles of management ………………………….. cannot be neglected as business have to fulfill social and ethical responsibility towards society.

A. Values
B. Techniques
C. Programmes
D. Actions
Answer» D. Actions
4.

Derivation of Principles of Management is a matter of (i)………………… and their application is a matter of (ii)…………………….

A. (i) art (ii) science
B. (i) science (ii) art
C. (i) art (ii) discipline
D. (i) discipline (ii) science
Answer» A. (i) art (ii) science
5.

“ Principles help managers to take decisions while performing functions of management”

A. True, Principles are guidelines to take actions.
B. False, Functions of management are not related with Principles of Management
C. Partly True, Principles denotes cause and effect relationship which may help functions
D. False, Functions of management are just actions.
Answer» A. True, Principles are guidelines to take actions.
6.

Principles of division of work is applicable to a government office where there is a diary/dispatch clerk whose job is to receive and send mail, a data entry operator whose task is to input data on the computer. Division of work is also applicable to limited company where there are separate departments like productions, finance, research and development etc. Which quality of Principles of management is highlighted above?

A. General Guidelines
B. Universal applicability
C. Flexible
D. Contigent
Answer» B. Universal applicability
7.

The degree of concentration of authority or its dispersal depend upon the situation and circumstances of each enterprise. Principles give enough discretion to manger to adjust according to situation. Which Quality of Principles of management is highlighted above?

A. General Guidelines
B. Universal applicability
C. Flexible
D. Contingent
Answer» B. Universal applicability
8.

Principles of management do not provide readymade solution to any problem but in dealing with a situation of conflict between two departments, a manager may emphasize the primacy of the organisational goal. Which Quality of Principles of management is highlighted above?

A. General Guidelines
B. Universal applicability
C. Flexible D.
D. Contingent
Answer» A. General Guidelines
9.

Employees deserve fair and just renumeration but what is just, and fair is determined by multiple factors. They include contribution of the employee, Paying capacity of the employer and prevailing wage rate for the occupation under consideration. Which quality of Principles of Management is highlighted above?

A. General Guidelines
B. Universal applicability
C. Flexible
D. Contingent
Answer» D. Contingent
10.

Management Principles increase managerial efficiency as manager leave routine decision making to his subordinates and deal with expectional situations which require his expertise by following the Principles of delegation. Which Does the above case signify about management?

A. Meeting changing environment requirements
B. Providing mangers with useful insights into reality
C. Fulfilling social responsibility
D. Management training, education and research
Answer» B. Providing mangers with useful insights into reality
11.

Which of following statement justifies understanding of Principles of Management helps in taking scientific decisions

A. Adherence to these principles and add to knowledge and understanding of managerial situations.
B. Principles emphasis logic rather than blind faith.
C. Principles of management are at the core of the management theory
D. Principles are guidelines that can be modified as per the changing environment
Answer» B. Principles emphasis logic rather than blind faith.
12.

In the words of …………………..,”…………………. means knowing exactly what you want men to do and seeing that they do it in the best and cheapest way”. Find the above blank with right option

A. Henry Fayol, Management
B. W. Taylor, Scientific Management
C. Haraold Koontz, Administrative Management
D. W.Taylor Management
Answer» B. W. Taylor, Scientific Management
13.

Even a small production activity like loading pigs of iron into boxcars can be scientifically planned and managed. This can result in tremendous saving of human energy as well as wastage of time and materials. Which of the following Principles if management emphasize on above situation?

A. Harmony does not discord
B. Science not Rule of Thumb
C. Initiative
D. Development of each person to his or her greatest efficiency and prosperity
Answer» B. Science not Rule of Thumb
14.

As per Cooperation, Not individualism principle of management, Competition should be replaced with………………..

A. Coordination
B. Cooperation
C. Management
D. Harmony
Answer» B. Cooperation
15.

Which of the following statements justifies the Principle Cooperation not Individualism.

A. Management and workers should transform their thinking towards each other Coordination
B. There should be equal division of work between Management and workers
C. Industrial efficiency depends to a large extent on personnel competencies
D. There is only one best method to maximize efficiency
Answer» B. There should be equal division of work between Management and workers
16.

Which of the following scientific management is violation of Unity of Command

A. Differential piece wage system
B. Fatigue study
C. Functional Foremanship
D. Simplification of work
Answer» C. Functional Foremanship
17.

Which of the following technique of scientific management has the objective to determine the number of workers to be employed: frame suitable incentive schemes and determine labour cost.

A. Differential piece wage system
B. Time study
C. Functional foremanship
D. Simplification of work
Answer» B. Time study
18.

According to Taylor there can be many hindrances in good performance which may lead to fatigue. Identify the most suitable cause of Fatigue among the following options.

A. Long working hours
B. Doing unsuitable work
C. Non cordial relation with boss
D. All the above
Answer» D. All the above
19.

. …………………… among the following was the first to identify four functions of management.

A. Henry Fayol
B. W. Taylor
C. Max Weber
D. Harold Koontz
Answer» A. Henry Fayol
20.

Fayol’s Principle of Division of work can be applied to following kind of work.

A. Technical
B. Managerial
C. Both
D. None of these
Answer» C. Both
21.

“Authority is undermined, displine in jeopardy, order disturbed and stability threatened” Above statement is the violation of one of the principles of management.

A. Unity of direction
B. Discipline
C. Unity of command
D. Stability of Personnel
Answer» C. Unity of command
22.

Which of the following is the most suitable example for principle of Centralization and Decentralization’

A. Manager should not fall in the temptation of misusing his/her powers for personal gains.
B. Panchayats in India have been given more powers to decide spend fund for welfare of people of their village.
C. Company has suggestion box system to encourage suggestions from
D. Personnel should be given reasonable time to show results
Answer» B. Panchayats in India have been given more powers to decide spend fund for welfare of people of their village.
23.

The continuation of Fayol and Taylor are ………………………. to each other

A. Competitive
B. Cooperative
C. Complimentary
D. Coordinated
Answer» C. Complimentary
24.

General theory of Administration is the expression of:

A. W.Taylor
B. Henry Fayol
C. Max Weber
D. Brech
Answer» B. Henry Fayol
25.

How are principles of management are formed?

A. By rule of Thumb
B. By observation and experimentation
C. By experiences of customers
D. By experiments in Science laboratory
Answer» B. By observation and experimentation
26.

Direction is a ________ function performed by all the managers at all levels of the organization.

A. Managerial
B. Organizational
C. Both (A) and (B)
D. None of the above
Answer» A. Managerial
27.

Retailing category(ies) based on ownership arrangement would be

A. Super Markets
B. Consumer Durables Stores
C. Departmental Stores
D. All of the above
Answer» D. All of the above
28.

Which type of strategies do professional managers help organizations in chalking out?

A. Multi-disciplinary
B. Corporate
C. Managerial
D. All of the above.
Answer» B. Corporate
29.

Which of the following is not a principle by Henry Fayol?

A. Division of work
B. Harmony not discord
C. Discipline
D. Unity of Command
Answer» B. Harmony not discord
30.

Management should find the one best way to perform a task. Which technique of management states that:

A. Time study
B. Motion study
C. Fatigue study
D. Method study
Answer» D. Method study
Chapter: Planning
31.

Identify the best definition of planning.

A. An integrated process in which plans are formulated, carried out and controlled
B. Devising ways of achieving the objectives of an organization.
C. Setting an organization’s objectives and the means of reaching them.
D. The core activity of planners and planning departments.
Answer» C. Setting an organization’s objectives and the means of reaching them.
32.

The top management works on

A. Strategic Plan
B. Corporate Plan
C. Budgeting
D. Both A and B
Answer» A. Strategic Plan
33.

What is the planning horizon?

A. The time ahead for which there is no information.
B. The time between making a plan and putting it into effect.
C. The maximum time for which managers can make plans.
D. The time period within which uncertainty is very low.
Answer» B. The time between making a plan and putting it into effect.
34.

A strategic plan is also called ___________

A. Long term plan
B. Short term plan
C. Both A and B
D. None of above
Answer» A. Long term plan
35.

The first step in the planning process is to

A. Set an objective
B. Evaluate alternatives
C. Determine strength and weaknesses
D. None of above
Answer» A. Set an objective
36.

The decision making step, which consists of organization goals, predicting alternatives and communicating goals is called __________

A. Organization
B. Alternation
C. Planning
D. Valuing
Answer» C. Planning
37.

MBO offers the basis for assessing the ---

A. Operations
B. performance
C. equality
D. None these
Answer» B. performance
38.

MBO was developed by ----

A. Peter.F.Drucker
B. Chester Bernard
C. Fayol
D. None
Answer» A. Peter.F.Drucker
39.

The process of MBO starts with -----

A. setting up of obligation
B. Fetron plan
C. Review
D. All
Answer» A. setting up of obligation
40.

Organisational decisions are made by ------

A. Directors
B. Managers
C. Managing directors
D. None of these
Answer» B. Managers
41.

Policies are flexible where as procedure are --------

A. specific
B. detailed
C. Rigid
D. All
Answer» C. Rigid
42.

-----------is described as interpretative planning

A. Procedure
B. Strategy
C. Policies
D. None of the above.
Answer» B. Strategy
43.

--------------indicates the exact manner in which the integrated serious of activities will

A. Procedures
B. Planning
C. Organizing
D. Staffing
Answer» A. Procedures
44.

Planning is --------------process

A. Directing
B. Thinking
C. Forecasting
D. None of these
Answer» B. Thinking
45.

MBO offers the basis for assessing the -----------------

A. Techniques
B. Performance
C. Authority
D. Subject
Answer» B. Performance
46.

Planning is...........

A. Pervasive
B. Futuristic
C. Continues
D. All of these
Answer» D. All of these
47.

Planning involves................

A. Future course of action
B. Review of past performance
C. Analysis of policies
D. All of these
Answer» A. Future course of action
48.

Planning provides.............

A. Information to outsiders
B. Basis for recruitment and selections
C. Purpose and direction of all persons
D. None of these
Answer» C. Purpose and direction of all persons
49.

Operational planning is undertaken at.................

A. Top level
B. lower level
C. middle level
D. All of these
Answer» B. lower level
50.

Planning process began with

A. Setting objectives
B. Identity alternatives
C. Developing planning premise
D. Selecting alternatives
Answer» A. Setting objectives
51.

It is a function of management which refers to the process of integrating the activities of different units of organization to achieve the organization goals. This is called

A. Actuating
B. Controlling
C. Co-ordination
D. Planning
Answer» C. Co-ordination
52.

Planning is

A. Forward looking
B. Backward looking
C. Both forward and backward looking
D. None of the above
Answer» C. Both forward and backward looking
53.

Management by objective is

A. goal oriented
B. work oriented
C. budget oriented
D. none of the above
Answer» A. goal oriented
54.

What is the full form of MBO?

A. Management By Opportunity
B. Method By opportunity
C. Management By Objectives
D. Method By Objective
Answer» C. Management By Objectives
55.

Which among the following involves in planning process?

A. Selection of objective
B. Determine the way to achieve objective
C. Both A and B
D. None of the above
Answer» C. Both A and B
56.

Which among the following is a single use plan?

A. Objectives
B. Policies
C. Rules
D. Budget
Answer» D. Budget
57.

__________ is the decision making body of an organization?

A. Decentralization
B. Administration
C. Functional organization
D. Leadership
Answer» B. Administration
58.

The difference between annual and long-range plans versus a strategic plan is that the annual and long-range plans deal with the company’s current business and how to keep them going, while the strategic plan deals with:

A. Functional activities
B. Global activities
C. Tactical decisions.
D. Adapting the firm to take advantage of opportunities in its constantly changing environment.
Answer» D. Adapting the firm to take advantage of opportunities in its constantly changing environment.
59.

The three types of plans usually prepared by companies include annual plans, strategic plans and ___________ plans.

A. Hourly
B. Long-range
C. Model
D. Psychological
Answer» B. Long-range
60.

Planning encourages management to think systematically about what has happened, what is happening and ______________

A. When it is happening
B. What might happen
C. Should something happen
D. Should something stop
Answer» B. What might happen
Chapter: Organising
61.

Which of the following activities is better decentralised in the typical organisation?

A. Operations management
B. Information systems design
C. Purchasing capital equipment
D. Controlling international cash flows
Answer» A. Operations management
62.

Factors affecting organizational behavior is/are

A. People
B. Enviournment
C. Technology
D. All the above
Answer» D. All the above
63.

Which organisational structure facilitates occupational specialisation,

A. Functional structure
B. Horizontal structure
C. Network structure
D. Divisional structure
Answer» A. Functional structure
64.

As we go higher up in the management hierarchy the scope of authority

A. Increases
B. Decreases
C. Remains same
D. None of the above
Answer» A. Increases
65.

Which of the following is not an example of 'structure?

A. Supplies of materials
B. Rules and procedures
C. Formal hierarchy
D. Information systems
Answer» A. Supplies of materials
66.

An organizational chart describes:

A. The relationship between the different departments and their personnel
B. The company goals
C. The function each person performs.
D. Both B and C
Answer» A. The relationship between the different departments and their personnel
67.

Choose the correct sequence of steps to be followed in an organizing process.

A. Departmentalisation, Establishing reporting relationships, Assignment of duties, Identification and division of work
B. Identification and division of work, Assignment of duties, Departmentalisation, Establishing reporting relationships
C. Identification and division of work, Establishing reporting relationships, Departmentalisation, Assignment of duties
D. Identification and division of work, Departmentalisation, Assignment of duties, Establishing reporting relationships
Answer» D. Identification and division of work, Departmentalisation, Assignment of duties, Establishing reporting relationships
68.

For An employee Authority granted should be

A. Equal to the responsibility entrusted to him
B. Less than the responsibility entrusted to him
C. More than the responsibility entrusted to him
D. All of the above
Answer» A. Equal to the responsibility entrusted to him
69.

Employee relationships are major element of occupation of

A. Marketing manager
B. Account manager
C. Finance manager
D. Human resource manager
Answer» D. Human resource manager
70.

When the "voice of customers" is brought into the organization, which of the following organizational structures work best?

A. Virtual teams
B. Cross functional teams
C. Matrix
D. Line and staff
Answer» B. Cross functional teams
71.

The average loss of manpower due to leave, retirement, death, transfer, discharge, etc to calculate the need for manpower is known as

A. Work load analysis
B. Forecasting
C. Job analysis
D. Workforce analysis
Answer» D. Workforce analysis
72.

Which of the following is not ways to departmentalize

A. By function
B. By employee
C. By process
D. By product
Answer» B. By employee
73.

Choose option that is not a feature of formal organisation?

A. It specifies the relationships among various job positions
B. The standards of behaviour of employees are evolved from group norms
C. It is deliberately designed by the top management
D. It places less emphasis on interpersonal relationships among the employees
Answer» B. The standards of behaviour of employees are evolved from group norms
74.

A strategy of jog design that increases job depth by meeting employees needs for psychological growth

A. Job rotational
B. Job enlargement
C. Job engagement
D. Job enrichment
Answer» D. Job enrichment
75.

A job is evaluated based on essential information is

A. Job description
B. Job enrichment
C. Job ranking
D. Job enlargement
Answer» A. Job description
76.

Which of the following characteristics under Job specification

A. Psychological characteristics
B. Physical characteristics
C. Personal characteristics
D. All of the above
Answer» D. All of the above
77.

Higher management levels retains decision-making authority in organisation is said to be

A. Decentralised
B. Centralised
C. Fragmented
D. All the above
Answer» B. Centralised
78.

The record of outcomes produced on a specific job function or activity during a specific time period is called

A. Work function
B. Evaluation
C. Performance
D. None of the above
Answer» C. Performance
79.

Information on the human attributes in terms of education, skills, aptitudes, and experience necessary to perform a job effectively is

A. Job evaluation
B. Job specification
C. Job description
D. Job analysis
Answer» B. Job specification
80.

Career development is defined as

A. Providing information to students about opportunities of employment
B. Determining the potentialities of students for a suitable career
C. Conscious determination of career aspirations and potentialities of employees and matching them with the organisation’s needs
D. Providing counselling to students to choose their careers
Answer» C. Conscious determination of career aspirations and potentialities of employees and matching them with the organisation’s needs
81.

Human Resource planning is compulsory for

A. Base for recruitment
B. Base for selection policy
C. Effective employee development programme
D. All the above
Answer» D. All the above
82.

Appointing someone on a post that is at same wages/rank refers to

A. Internal recruiters
B. Employee referral
C. Lateral hiring
D. Sourcing
Answer» C. Lateral hiring
83.

360° appraisal means?

A. A process that provides an employee opportunity in decision making
B. A process that provides an officer opportunity of feedback about own performance
C. Both A and B
D. A process that provides an employee with feedback about his / her workplace performance
Answer» D. A process that provides an employee with feedback about his / her workplace performance
84.

Identify the related step in organising process being mentioned in the below lines. Hari has joined as a Creative Head in an entertainment company. He always ensures that the work has been divided into small and manageable activities and also the activities of similar nature are grouped together.

A. Identification and division of work
B. Departmentalisation
C. Assignment of duties
D. Establishing reporting relationships
Answer» B. Departmentalisation
85.

Find correct one which cannot be delegated?

A. Responsibility and accountability
B. Authority and responsibility
C. Accountability and responsibility
D. All of the above
Answer» A. Responsibility and accountability
86.

Training & Development program in international Human Resource Management should give attention to

A. Understanding of the cultural environment of the host country
B. Improvement of technical expertise
C. Promotion of efficiency of personnel in the host country
D. All the above
Answer» D. All the above
87.

Linkedin, Twittter, facebook are used for recruitment is

A. Media recruiting
B. Social recruiting
C. External recruiting
D. Internal recruiting
Answer» B. Social recruiting
88.

Why grievances to be redressed?

A. Collective disputes conversion
B. Affects the management
C. Affects the individual
D. All the above
Answer» D. All the above
89.

Termination of employee by an owner besides will of worker is /are

A. Screening
B. Dismissal
C. Firing
D. Both B and C
Answer» D. Both B and C
90.

Manpower planning is

A. Estimating the turnover likely to happen in near future
B. Identifying the skills / filling up the requirements
C. Determining the jobs to be done / identifying the skills / estimating the exists likely / filling up the requirements
D. Determining the jobs to be done
Answer» C. Determining the jobs to be done / identifying the skills / estimating the exists likely / filling up the requirements
Chapter: Directing
91.

It is very difficult to detect the source of such communication.

A. Upward communication
B. Vertical communication
C. Lateral communication
D. Informal communication
Answer» D. Informal communication
92.

It refers to the process of instructing, guiding, counseling, motivating and leading people in the organization to achieve their objectives.

A. Planning
B. Organizing
C. Staffing
D. Directing
Answer» D. Directing
93.

Which of the following is not an element of directing?

A. Supervision
B. Communication
C. Leadership
D. Inspection
Answer» D. Inspection
94.

Identify the level at which the directing function takes place in an organization?

A. Top level management
B. Middle level management
C. Lower level management
D. All of the Above
Answer» D. All of the Above
95.

It means the process of making subordinates to act in a desired manner to achieve certain organizational goals.

A. Supervision
B. Communication
C. Leadership
D. Motivation
Answer» C. Leadership
96.

Effective motivation in the organisation does not contribute towards

A. Developing performance levels of employees
B. Helping to reduce employee turnover
C. Resistance to changes in the organisation
D. All of the above
Answer» C. Resistance to changes in the organisation
97.

Which of the following is not an example of financial incentive?

A. Perquisites
B. Job Enrichment
C. Profit Sharing
D. Co-partnership
Answer» B. Job Enrichment
98.

It is the process of influencing the behavior of people by making them strive voluntarily towards achievement of organisational goals.

A. Supervision
B. Communication
C. Leadership
D. Motivation
Answer» C. Leadership
99.

Which of the following is not a feature of leadership?

A. It shows ability of an individual to influence others.
B. It leads to achievement of organisational goals.
C. Leadership is one-time process.
D. It leads to desired change in the organisation.
Answer» C. Leadership is one-time process.
100.

Identify the correct sequence of steps involved in the communication process.

A. Sender, Message, Encoding, Media, Decoding, Receiver, Feedback
B. Sender, Decoding, Receiver, Feedback, Message, Encoding, Media
C. Sender, Message, Encoding, Media, Decoding, Receiver, Feedback
D. Sender, Media, Decoding, Receiver, Message, Encoding, Feedback
Answer» C. Sender, Message, Encoding, Media, Decoding, Receiver, Feedback
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