220+ Consumer Behavior (for MBA) Solved MCQs

These MCQs are Mainly for MBA course

Chapters

Chapter: Unit 2
101.

Types of consumer buying behavior are

A. Two Types
B. Three Types
C. Four Types
D. Five Types
Answer» C. Four Types
102.

Highly involved consumer buying behavior and customers perceive fewer differences among brands is called

A. Complex Buying Behavior
B. Variety Seeking Buying Behavior
C. Dissonance Reducing Buying Behavior
D. Habitual Buying Behavior
Answer» C. Dissonance Reducing Buying Behavior
103.

Cultural factors must include

A. Beliefs And Attitudes
B. Social Class
C. Occupation
D. Roles And Status
Answer» B. Social Class
104.

What is the first stage in the purchase decision process?

A. Situation Analysis
B. Information Search
C. Price Comparison
D. Need Or Problem Recognition
Answer» D. Need Or Problem Recognition
105.

What is the final stage in the purchase decision process?

A. Purchase
B. Post-Purchase Evaluation
C. Word Of Mouth
D. Pre-Purchase Evaluation
Answer» D. Pre-Purchase Evaluation
106.

What is a consumer’s awareness set?

A. The Products That A Consumer Has Heard Of That May Solve Their Problem
B. The Adverts That A Consumer Likes
C. Everything A Consumer Knows About A Product
D. The Products That A Consumer Is Seriously Considering Buying
Answer» A. The Products That A Consumer Has Heard Of That May Solve Their Problem
107.

What is at the highest level of Maslow’s hierarchy of needs?

A. Esteem Needs
B. Self-Actualisation Needs
C. Social Needs
D. Safety Needs
Answer» B. Self-Actualisation Needs
108.

What does the term ‘evoked set’ mean?

A. Products That Have Caused Complaints
B. A Customer’s Close Friends
C. A Consumer’s Shortlist Of Possible Purchases
D. Products That Stand Out
Answer» C. A Consumer’s Shortlist Of Possible Purchases
109.

James recently purchased a new car, however now he is worried about whether he made the right decision. Consumer behaviourists have a term for this state of mind. What is it?

A. Purchase Concern
B. Dithering
C. Post-Purchase Dissonance
D. Product Evaluation
Answer» C. Post-Purchase Dissonance
110.

14-year-old Beth is a member of the Girls Aloud fan club. She accesses their Facebook page regularly and is strongly influenced by what Girls Aloud say and wear. What kind of reference group is this fan club for Beth?

A. Aspirant Group
B. Inclusive Group
C. Disassociative Group
D. Non-Membership Group
Answer» B. Inclusive Group
Chapter: Unit 3
111.

The set of shared beliefs, behaviours and attitudes associated with a large group of people is called:

A. Religion
B. Culture
C. Social Framework
D. Ethics
Answer» A. Religion
112.

A custom with a strong moral component is called:

A. Taboo
B. A more
C. An imperative
D. Ethic
Answer» B. A more
113.

Which of the following is NOT one of Hofstede’s dimensions?

A. Masculinity-femininity
B. Individualism-collectivism
C. Wealth-poverty
D. Environment
Answer» C. Wealth-poverty
114.

A culture in which the norms are embedded deeply in its members is called

A. A high-context culture
B. A repressive culture
C. A low-context culture
D. None of the above
Answer» A. A high-context culture
115.

Which of the following is NOT a stage in acculturation?

A. Honeymoon
B. Rejection
C. Quittance
D. Confidence
Answer» C. Quittance
116.

The groups we see occasionally, with whom we have a shared interest, are called:

A. Primary groups
B. Secondary groups
C. Familiarity groups
D. Tertiary groups
Answer» B. Secondary groups
117.

The view that lower-class people imitate upper-class people is called:

A. Trickle-down theory
B. Imitation theory
C. Class differential theory
D. None
Answer» A. Trickle-down theory
118.

Insistent demands for products is called:

A. Pester power
B. Irritation power
C. Child pressure
D. Peer pressure
Answer» A. Pester power
119.

The person with the most power is called:

A. The most powerful person
B. The least dependent person
C. The most independent person
D. Interdependent
Answer» B. The least dependent person
120.

Those who seek out new intellectual experiences are called:

A. Cognitive innovators
B. Sensory innovators
C. Attitudinal innovators
D. Intelligent
Answer» A. Cognitive innovators
121.

How do consumers respond to various marketing efforts the company might use? The starting point is the _____ of a buyer’s behavior.

A. belief
B. subculture
C. postpurchase feeling
D. stimulus-response
Answer» D. stimulus-response
122.

Four important subcultures mentioned by the author include all except _____.

A. Hispanics
B. African Americans
C. Mature consumers
D. Opinions leaders
Answer» D. Opinions leaders
123.

Each culture contains smaller _____, or groups of people with shared value systems based on common life experiences and situations.

A. Alternative evaluations
B. Cognitive dissonances
C. Subcultures
D. Motives
Answer» C. Subcultures
124.

_____ is(are) the most basic cause of a person’s wants and behavior.

A. Culture
B. Brand personality
C. Cognitive dissonance
D. New product
Answer» A. Culture
125.

Marketers use various mythical creatures and personalities, such as the Pillsbury Doughboy or Sasquatch, to create an identity for their products. The personalities become well-known in popular culture, and are effective representatives for their products. Such figures are called:

A. Spokespersons
B. Marketing figures
C. Role icons
D. Product determinants
Answer» B. Marketing figures
126.

A young native Canadian moves from the Northwest Territories to attend university in Toronto, Ontario. The disorientation he feels is called

A. Culture shock.
B. Counterculture.
C. Cultural lag.
D. Cultural relativism.
Answer» A. Culture shock.
127.

The values, beliefs, behaviour, and material objects that constitute a people's way of life is defined as

A. Norms.
B. Culture.
C. Mores.
D. Folkways
Answer» B. Culture.
128.

What we call "civilization", based on permanent settlements and specialized occupations, emerged on the earth about _______________ years ago.

A. 12 million
B. 2 million
C. 40 thousand
D. 12 thousand
Answer» D. 12 thousand
129.

What is the official language of 20 percent of the world's people?

A. English
B. Spanish
C. Chinese
D. French
Answer» C. Chinese
130.

Different social classes tend to have different attitudinal configurations and _______ that influence the behavior of individual members.

A. Personalities
B. Values
C. Finances
D. Decision makers
Answer» B. Values
131.

__________ is the single factor that best indicates social class.

A. Time
B. Money
C. Occupation
D. Fashion
Answer» C. Occupation
132.

Which of the following statements about social classes in the United States is true?

A. The middle class is the largest class
B. Less than five percent of the population in the U.S. belong to the upper clas
C. The working class is defined as “family folk” who depend heavily on relatives for economic and emotional support
D. The middle class is the group most likely to demand instant gratification
Answer» C. The working class is defined as “family folk” who depend heavily on relatives for economic and emotional support
133.

14% of the population that is differentiated mainly by having high incomes is classified as ______________.

A. The working class
B. The middle class
C. Upper Americans
D. Lower middle class
Answer» C. Upper Americans
134.

Upper Americans prioritize spending on _______________.

A. Technology related products, and gifts
B. Pubs and discos
C. Gambling events
D. Travel, club memberships, and prestigious schools for children.
Answer» D. Travel, club memberships, and prestigious schools for children.
135.

The population of American consumers that want to do the right things and buy what is popular is generally referred to as the ________________.

A. Lower middle class
B. Upper American class
C. Working class
D. Middle class
Answer» D. Middle class
136.

In terms of consumption decisions, middle class consumers prefer to _________.

A. Buy at a market that sells at a wholesale rates
B. Buy what is popular
C. Buy only the brands which sell at affordable prices
D. Analyze the market and select the best at the lowest prices
Answer» B. Buy what is popular
137.

What is the middle class concerned about?

A. European travel and club memberships for tennis, golf, and swimming
B. Prestigious schooling facility for their children
C. Fashion and buying what experts in the media recommend
D. Buying only “value for money” products
Answer» C. Fashion and buying what experts in the media recommend
138.

Increased earnings in the middle class have led to spending on more “worthwhile experiences” for children, such as ______________.

A. The latest television sets and other entertainment products
B. Ski trips, college education, and shopping for better brands of clothes at more expensive store
C. The best branded school gear, bags and shoes
D. Having great parties among high society circles
Answer» B. Ski trips, college education, and shopping for better brands of clothes at more expensive store
139.

The group of Americans referred to as “family folk” is also commonly referred to by marketers as the _____________.

A. Social class
B. Working class
C. Middle class
D. Upper American class
Answer» B. Working class
140.

According to research, there are four factors that influence consumer buyer behavior:

A. Psychological, Personal, Social, CRM Systems
B. Cultural, Organizational, Personal, Psychological
C. Cultural, Social, Personal, Psychological
D. None Of The Above
Answer» C. Cultural, Social, Personal, Psychological
141.

The psychological factors influencing consumer behavior are;

A. Motivation, Perception, Learning, Beliefs And Attitudes
B. Culture, Subculture, Social Class
C. Reference Groups, Family, Roles And Status
D. All Of The Above
Answer» A. Motivation, Perception, Learning, Beliefs And Attitudes
142.

Consumers who purchase a Harley-Davidson motorcycle can receive which of the following in addition to the purchase of the product?

A. Membership In A Group
B. A 20 Year Warrantee
C. Free Maintenance for Five Years
D. Invitations to Harley Jamborees, Harley 101 Safety Courses, And Camp Harley
Answer» A. Membership In A Group
143.

Which type of group's presumed perspectives or values are being used by an individual as the basis for his or her current behavior?

A. Cohort Group
B. Generation Group
C. Community Group
D. Reference Group
Answer» D. Reference Group
144.

Which of the following is NOT a criterion used to classify groups?

A. Membership
B. Strength of Social Tie
C. Number of Members
D. Type of Contact
Answer» C. Number of Members
145.

Angie is a teenager, living at home with her parents and two brothers. Even though she wants to venture out more on her own, her parents will not allow it, and she obeys their wishes. Her family represents a(n) _____ group.

A. Primary Group
B. Secondary Group
C. Consumer Group
D. Restrictive Group
Answer» A. Primary Group
146.

Groups with negative desirability are referred to as _____.

A. Primary Reference Groups
B. Secondary Reference Groups
C. Dissociative Reference Groups
D. Aspiration Reference Groups
Answer» C. Dissociative Reference Groups
147.

Individuals frequently purchase products thought to be used by a desired group in order to achieve actual or symbolic membership in the group. This type of group is referred to as a(n) _____.

A. Primary Reference Group
B. Secondary Reference Group
C. Dissociative Reference Group
D. Aspiration Reference Group
Answer» D. Aspiration Reference Group
148.

Which group of teens sees themselves and others as cool and at the center of the action?

A. Influencers
B. Conformers
C. Market Leaders
D. Trend Setters
Answer» A. Influencers
149.

Which of the following is a characteristic of a consumption subculture?

A. An Identifiable, Hierarchical Social Structure
B. A Set Of Shared Beliefs Or Values
C. Unique Jargon, Rituals, And Modes Of Symbolic Expression
D. A And B
Answer» C. Unique Jargon, Rituals, And Modes Of Symbolic Expression
150.

That minor stimuli which determines when and how customer will respond in certainway is called

A. Perception
B. Cues
C. Motives
D. Both A And C
Answer» B. Cues
151.

Less involved consumer buying behavior in which customers perceive few difference between brands is called

A. Complex Buoying Behavior
B. Variety Seeking Buying Behavior
C. Dissonance Reducing Buying Behavior
D. Habitual Buying Behavior
Answer» D. Habitual Buying Behavior
152.

According to brand personality traits, 'sophistication' is concluded as brand being

A. Reliable And Intelligent
B. Daring And Imaginative
C. Cheerful And Wholesome
D. Charming And Upper Class
Answer» D. Charming And Upper Class
153.

Social class who rely on relatives for assistance in trouble times and economic support considered as

A. Upper Middles
B. Working Class
C. Middle Class
D. Upper Uppers
Answer» B. Working Class
154.

Well-known brand 'Apple' is related to brand personality trait of

A. Ruggedness
B. Competence
C. Sophistication
D. Excitement
Answer» D. Excitement
155.

In 'adoption process for new products’, customer seek information in the

A. Awareness Stage
B. Interest Stage
C. Evaluation And Trial Stage
D. All Of Above
Answer» B. Interest Stage
156.

Mental process in which customer ends up as buyer of a new product is called

A. Adoption Process
B. Cognitive Dissonance
C. Pre Purchase Behavior
D. Post-Purchase Behavior
Answer» A. Adoption Process
157.

In social class grouping, white and blue collar workers with average pay can be classified as

A. Upper Middles
B. Working Class
C. Middle Class
D. Upper Uppers
Answer» C. Middle Class
158.

Buyer decision process starts with

A. Need Recognition
B. Information Search
C. Evaluation Of Alternatives
D. Both B And C
Answer» A. Need Recognition
159.

According to research, there are four factors that influence consumer buyer behavior:

A. Psychological, Personal, Social, CRM Systems
B. Cultural, Organizational, Personal, Psychological
C. Cultural, Social, Personal, Psychological
D. None Of The Above
Answer» B. Cultural, Organizational, Personal, Psychological
160.

The psychological factors influencing consumer behavior are;

A. Motivation, Perception, Learning, Beliefs And Attitudes
B. Culture, Subculture, Social Class
C. Reference Groups, Family, Roles And Status
D. All Of The Above
Answer» B. Culture, Subculture, Social Class
161.

Which of the following statements is not true?

A. Sigmund Freud assumed that people are largely unconscious about the real psychological forces shaping their behavior
B. The term motivation research refers to qualitative research designed to probe Consumers hidden, subconscious motivations
C. Abraham Maslow sought to explain why people are driven by particular needs at particular times
D. Selective retention means that marketers must try to understand the mind-sets ofConsumers and how these will affect interpretations of advertising and sales information
Answer» B. The term motivation research refers to qualitative research designed to probe Consumers hidden, subconscious motivations
162.

The consumers' five steps of adopting a new product refer to which of the following?

A. Awareness, interest, evaluation, trial, adoption
B. Awareness, promotion, evaluation, trial, adoption
C. Adoption, interest, evaluation, trial promotion
D. Awareness, interest, cash cows, trial, adoption
Answer» B. Awareness, promotion, evaluation, trial, adoption
163.

Contactual reference groups are:

A. Close groups that we currently belong to, or perhaps belonged to in the past, but no longer want to associate ourselves with.
B. Close groups with which we interact regularly and where there is a degree of proximity.
C. Groups of people that the consumer can identify or admire (often from afar), and aspires to be like them in some way.
D. none of the above
Answer» B. Close groups with which we interact regularly and where there is a degree of proximity.
164.

The value-expressive influence of reference groups is:

A. When a consumer uses the reference group to actively get information from opinion leaders or expert groups.
B. When a person is influenced in their choice of brand by the preferences of those with whom they socialize, including family members and work colleagues.
C. When someone buys a particular brand to enhance their image, and because they admire characteristics of people who use the bra
Answer» C. When someone buys a particular brand to enhance their image, and because they admire characteristics of people who use the bra
165.

Parental yielding is when:

A. A parent makes all purchases on behalf of a child.
B. A parent is influenced by a child's request and 'surrenders'.
C. A parent passes responsibility for purchases for children to another parental decision-maker.
D. none of the above
Answer» B. A parent is influenced by a child's request and 'surrenders'.
166.

Cultural capital is:

A. The financial resources available to a person.
B. The relationships and social networks influencing behaviour.
C. The knowledge that is accumulated through upbringing and education, consisting of a set of distinctive tastes, skills, knowledge, and practices.
D. none of the above
Answer» C. The knowledge that is accumulated through upbringing and education, consisting of a set of distinctive tastes, skills, knowledge, and practices.
167.

When companies try and create WOM around their brands, this is called:

A. Endogenous WOM
B. Exogenous WOM
C. Fake WOM
D. none of the above
Answer» B. Exogenous WOM
168.

A teenager has lunch in McDonald's with her friends, even though she doesn't really like McDonald's and privately prefers to eat the food at Subway. This is an example of which of the following types of conformity?

A. Informational conformity
B. Normative conformity
C. Compliance
D. Internalization
Answer» C. Compliance
Chapter: Unit 4
169.

According to the EC consumer behavior model, personal characteristics and environmental characteristics are classified as:

A. independent variables
B. dependent variables
C. intervening variables
D. decision variables
Answer» B. dependent variables
170.

The major environmental variables influencing EC purchasing are:

A. Price, brand, frequency of purchase, and tangibility.
B. Social, cultural, community, regulatory, political, and legal.
C. Age, gender, ethnicity, education, and lifestyle.
D. Price, social, cultural, ethnicity, and lifestyle.
Answer» A. Price, brand, frequency of purchase, and tangibility.
171.

Pricing, technical support, and logistics support are several of the _______________ that can be controlled by EC vendors and sellers

A. independent variables
B. dependent variables
C. intervening variables
D. decision variables
Answer» B. dependent variables
172.

Because online buyer’s decisions depend on numerous independent and intervening variables, decisions made by customers are classified as:

A. independent variables
B. dependent variables
C. intervening variables
D. decision variables
Answer» D. decision variables
173.

Banner advertising on Web sites helps trigger a realization that there is a gap between reality and a desired state, which occurs in the __________ stage of the EC purchase decision-making process.

A. need identification
B. information search
C. evaluation, negotiation, and selection
D. purchase, payment, and deli
Answer» B. information search
174.

Marketing and advertising aplproaches has evolved from mass marketing to market segmentation to one-to-one marketing. This evolution occurred because:

A. The marketing focus shifted from customers to products.
B. The internet enabled companies to better communicate with customers and understand their needs and buying habits.
C. Companies sought to decrease the number of marketing campaigns.
D. Concerns about privacy had diminished.
Answer» B. The internet enabled companies to better communicate with customers and understand their needs and buying habits.
175.

The core of the “new marketing model” consists of:

A. Four P’s—product, place, price, and promotion.
B. Customer profiles.
C. Online marketing channels.
D. Customer relationships.
Answer» D. Customer relationships.
176.

Personalization and user profiling strategies include each of the following EXCEPT:

A. Segmenting the market based on demographics.
B. Using questionnaires to collect information directly from the user.
C. Placing cookies on a user’s hard drive to collect information with or without the user’s knowledge.
D. Building from previous purchases or purchase patterns.
Answer» B. Using questionnaires to collect information directly from the user.
177.

The two key factors limiting the use of personalization to more precisely target marketing efforts to individual customers are:

A. Matching profiles with product offerings and delivering those offerings.
B. Communication costs and filtering costs.
C. Privacy and trust issues.
D. Lack of customer loyalty and service customization costs.
Answer» B. Communication costs and filtering costs.
178.

Issues related to trust in EC include all of the following EXCEPT:

A. As a result of trust-transference programs through portal affiliation, seal of approval programs, online shopping communities, and customer endorsements, customers are fully confident in online purchasing transactions.
B. When parties trust each other, they have confidence that transaction partners will keep their promises. However, both parties in the transaction assume some risk.
C. Trust is particularly important in global EC transactions due to the difficulty of taking legal action in cases of a dispute or fra
D. .
Answer» C. Trust is particularly important in global EC transactions due to the difficulty of taking legal action in cases of a dispute or fra
179.

Procter & Gamble (P&G) used the Internet in the new product development of Whitestrips, a teeth-brightening product. Based on this experience, P&G:

A. Decided to add Internet research to its traditional marketing test model.
B. Could not determine the target market segments for the Whitestrips.
C. Learned that the cost of online surveys were about the same as similarly sized telephone surveys, but online surveys expedited research considerably,
D. Reduced the time-to-market from concept to market launch by approximately two years.
Answer» A. Decided to add Internet research to its traditional marketing test model.
180.

All of the following are correct about market research methods EXCEPT:

A. It is important first to understand how groups of consumers are classified or segmented.
B. Markets can be segmented to increase the percentage of responses and to formulate effective marketing strategies that appeal to specific consumer groups.
C. Direct mail marketing methods are usually cost-effective.
D. Market segmentation is done with the aid of tools such as data modeling and data warehousing.
Answer» D. Market segmentation is done with the aid of tools such as data modeling and data warehousing.
181.

Social class, lifestyle, personality, and activities are descriptors used in ___________ market segmentation.

A. Geographic
B. Demographic
C. Psychographic
D. Cognitive, affective, behavioral
Answer» D. Cognitive, affective, behavioral
182.

According to Inmon, B2C clickstream data can reveal information each of the following EXCEPT:

A. What goods the customer wanted to but could not find.
B. What goods the customer examined but did not purchase.
C. Which ads and promotions were effective and which were not.
D. Whether there are too many products for the customer to wade through.
Answer» B. What goods the customer examined but did not purchase.
183.

Web analytics and mining tools and services:

A. Simply report which pages were clicked and how long a visitor stayed there.
B. Offer advanced functions that help marketers decide which products to promote, and merchandisers achieve a better understanding of the nature of demand.
C. Are used to redesign web sites quickly and on the fly.
D. Provide most companies with knowledge about how to use clickstream data effectively.
Answer» A. Simply report which pages were clicked and how long a visitor stayed there.
184.

Once a company knows a consumer’s preferences, the company can predict, without asking the consumer directly, what other products or services that consumer might enjoy through ___________.

A. Active web bugs
B. Spyware
C. Collaborative filtering
D. Personalization
Answer» A. Active web bugs
185.

Internal records are an important source of information. Which of the following are not deemed as internal records?

A. Marketing and sales records.
B. Competitor information.
C. Accounting records.
D. Customer service records.
Answer» B. Competitor information.
186.

Dunn and Bradstreet is the world's largest research organization that specializes in information management and marketing intelligence. Which is one of its largest subsidiaries that are focused upon the retail industry?

A. Nielsen.
B. Info Act Workstation.
C. Homescan.
D. Key Account Scantrack.
Answer» A. Nielsen.
187.

There are various types of research designed to obtain different types of information. What type of research is used to define problems and suggest hypotheses?

A. Secondary research.
B. Descriptive research.
C. Primary research.
D. Causal research.
Answer» B. Descriptive research.
188.

Which of the following is not a defined use of marketing research?

A. To identify and define marketing opportunities and problems.
B. To improve understanding of the marketing process.
C. To generate, refine and evaluate marketing actions.
D. To justify previous marketing decisions.
Answer» D. To justify previous marketing decisions.
189.

Which of the following is not a sales forecasting method?

A. Leading indicators.
B. Binomial regression.
C. Time lag analysis.
D. Time series analysis.
Answer» B. Binomial regression.
190.

What type of research would be appropriate in the following situation? Nestlé wants to investigate the impact of children on their parents' decisions to buy breakfast foods.

A. Focus groups.
B. Qualitative research.
C. Secondary research.
D. Quantitative research.
Answer» B. Qualitative research.
191.

What type of research would be appropriate in the following situation? A college or university bookshop wants to get some insights into how students feel about the shop's merchandise, prices and service.

A. Qualitative research.
B. Mixed methodology.
C. Quantitative research.
D. Focus groups.
Answer» D. Focus groups.
192.

What type of research would be appropriate in the following situation? L'Oreal wants to determine whether a new line of deodorants for teenagers will be profitable

A. Quantitative research.
B. Mixed methodology.
C. Focus groups.
D. Primary research.
Answer» B. Mixed methodology.
193.

Why is market research an essential tool for the marketing manager?

A. Monitor changing needs and attitudes, etc.
B. Develop more appropriate marketing mixes.
C. Monitor progress and diagnose the root causes of marketing problems.
D. Define and locate market segments.
Answer» D. Define and locate market segments.
194.

__________________________ require either major change in an area of behavior that is relatively unimportant to the individual or a minor change in an area of behavior that is very important to the user.

A. Technologically continuous innovations
B. Dynamically continuous innovations
C. Differentiated continuous innovations
D. Subordinate influenced continuous innovations
Answer» B. Dynamically continuous innovations
195.

Probably the most important factor to the success of an innovation is its perceived _____________________, that is, the extent to which it is viewed as providing clear benefits for the target market that are superior to those offered by competitive market offering.

A. Continuous Advantage
B. Pro-Bias Advantage
C. Competitive Advantage
D. Relative Advantage
Answer» D. Relative Advantage
196.

Being the first firm to market a product successfully in an emerging market often leads to what is called the _____________________.

A. Relative Advantage
B. Pioneering Advantage
C. Comparative Advantage
D. Success Advantage
Answer» B. Pioneering Advantage
197.

The __________________ of an innovation refers to the extent to which the innovation is consistent with present needs, motives, values, beliefs, and behaviors.

A. Complexity
B. Adoption Process
C. Consumption Paradigms
D. Compatibility
Answer» D. Compatibility
198.

_______________________ or consumers' ability to try out an innovation without incurring risk to valued resources (financial, esteem, status, time, information), is another factor critical to successful diffusion of innovations.

A. Trialability
B. Observability
C. Complexity
D. Plausibility
Answer» A. Trialability
199.

The ________________ refers to the spread of an innovation from its creative source across space and time.

A. Flow Process
B. Diffusion Process
C. Distribution Process
D. Channeling Process
Answer» B. Diffusion Process
200.

By ___________________, we mean a preference for existing, familiar products, and behaviors over novel ones.

A. Continuous Innovations
B. Discontinuance
C. Innovation Resistance
D. Discontinuous Innovations
Answer» C. Innovation Resistance
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