Chapter:

60+ Unit 1 Solved MCQs

in Training and Development

Chapters

1.	Which of the following is not a stage in the systematic training cycle?
A.	Evaluation
B.	Assessing training needs
C.	Planning the training
D.	Job instruction on a one to one basis
Answer» D. Job instruction on a one to one basis

discuss

2.	Consultants for training and development render consulting at:
A.	Individual and interpersonal level
B.	Managerial level
C.	Organizational level
D.	All of the above
Answer» D. All of the above

discuss

3.	Training and development is a _____ of an organisation.
A.	System
B.	Sub-system
C.	Element
D.	Component \
Answer» B. Sub-system

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4.	It focuses on the milestones that the organization would like to achieve after the defined point of time.
A.	Mission
B.	Values
C.	Vision
D.	Strategy
Answer» C. Vision

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5.	This model helps in determining and developing the favorable strategies, sequencing the content, and delivering media for the types of training objectives to be achieved.
A.	System model
B.	Development model
C.	Instructional system development model
D.	Transition model
Answer» C. Instructional system development model

discuss

6.	It is future oriented:
A.	Training
B.	Development
C.	Education
D.	Mentoring
Answer» D. Mentoring

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7.	Which of the following is the best definition of a learning organisation?
A.	An organisation which facilitates the learning of all its members and continuously transforms itself.
B.	An organisation in which the managers are encouraged to develop
C.	An organisation which facilitates the learning of all its members in order to preserve the status quo
D.	An organisation which does a lot of training on an ad hoc basis
Answer» A. An organisation which facilitates the learning of all its members and continuously transforms itself.

discuss

8.	Information processing model and the social interaction model refers to:
A.	Cognitive theory of learning
B.	Behaviourism theory
C.	Forgetting theory
D.	Retention theory
Answer» A. Cognitive theory of learning

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9.	The stage in which the learning curve levels off is called:
A.	Learning capability
B.	Discouraging stage
C.	Over learning period
D.	Learning plateau
Answer» B. Discouraging stage

discuss

10.	It is a process which relates to bringing a number of perspectives to finding a single answer – usually right or wrong:
A.	Assimilating
B.	Diverging
C.	Converging
D.	Accommodating
Answer» C. Converging

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11.	It results when a person gives meaning to sensations:
A.	Effect
B.	Readiness
C.	Sensitivity
D.	Perception
Answer» D. Perception

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12.	This domain is concerned with a learner’s attitudes, personal beliefs, and values.
A.	Affective domain
B.	Cognitive domain
C.	Psychomotor domain
D.	Conceptualization domain
Answer» A. Affective domain

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13.	Learning is a:
A.	Cognitive process
B.	Emotional process
C.	Botha and b
D.	None of the above
Answer» C. Botha and b

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14.	This learning style prefers using your body, hands and sense of touch:
A.	Kinesthetic
B.	Logical
C.	Social
D.	Mathematical
Answer» A. Kinesthetic

discuss ⁽²⁾

15.	Learning by identifying one’s own learning objectives refers to:
A.	Other directed learning
B.	Self-directed learning
C.	Structured learning
D.	Unstructured learning
Answer» B. Self-directed learning

discuss

16.	Which of the following is not the environmental factor that influences the learning process:
A.	Training strategies, methods and techniques
B.	Trainer/training team
C.	General learning environment in the programme
D.	Desire for personal growth and development
Answer» D. Desire for personal growth and development

discuss

17.	Learning to prepare the individual but not related to specific present or future job is called:
A.	Training
B.	Counseling
C.	Development
D.	Education
Answer» D. Education

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18.	Formula and implementation of ideas take place at all levels of the organization in:
A.	Flat organisation
B.	Learning organizations
C.	Structured organizations
D.	Traditional organizations
Answer» B. Learning organizations

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19.	“The key is not getting the right strategy but fostering strategic thinking”. This statement was given by:
A.	John enton
B.	Mintzberg
C.	RensisLikert
D.	Peter Senge
Answer» B. Mintzberg

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20.	It is the ability to formulate unique approaches to problem solving and decision making:
A.	System thinking
B.	Creativity
C.	Personal mastery
D.	Sensitivity
Answer» B. Creativity

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21.	It is understood as the ability of an organization to gain insight and understanding from experience through experimentation, observation, analysis and a willingness to examine both success and failures:
A.	Learning organizations
B.	System thinking
C.	Organizational learning
D.	Mental models
Answer» C. Organizational learning

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22.	It is not a major input to learning:
A.	Capability
B.	Change
C.	Competency
D.	Sensitivity
Answer» D. Sensitivity

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23.	Who is described as being a radical behaviourist?
A.	Skinner.
B.	Bandura.
C.	Watson.
D.	Pavlov.
Answer» A. Skinner.

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24.	Consequences that discourage repetition of a particular behaviour are called:
A.	operant conditioning.
B.	negative reinforcement.
C.	positive reinforcement.
D.	extinction.
Answer» B. negative reinforcement.

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25.	The model of personality as learned habits was developed by:
A.	Dollard and Miller.
B.	Watson.
C.	Bandura.
D.	Skinner
Answer» A. Dollard and Miller.

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26.	Dollard and Miller classify the situation where we have to choose between two equally attractive goals as:
A.	approach-approach conflict.
B.	avoidance-avoidance conflict
C.	approach-avoidance conflict
D.	double approach-avoidance conflict
Answer» A. approach-approach conflict.

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27.	The processes that drive behaviour in Bandura's model are called:
A.	reciprocal determinism.
B.	principle of opposites
C.	motivational forces
D.	internal self-regulatory processes.
Answer» A. reciprocal determinism.

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28.	In Bandura's model, the situation where an individual enlists someone else to help change some aspect of their life is called:
A.	Interpersonal agency
B.	personal agency
C.	collective agency
D.	proxy agency
Answer» D. proxy agency

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29.	It is future oriented:
A.	Training
B.	Development
C.	Education
D.	Mentoring
Answer» A. Training

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30.	HRM is associated with the management of;
A.	General people
B.	Financial resources
C.	Organizational people
D.	Community members
Answer» C. Organizational people

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31.	Cost of human resources refers to;
A.	Company profits
B.	Employee shares
C.	Salary packages
D.	Earned revenues
Answer» C. Salary packages

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32.	Top level managers require __________________ skills the most;
A.	Technical
B.	Interpersonal
C.	Conceptual
D.	Mechanical
Answer» C. Conceptual

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33.	Matching the job description with the individuals’ qualification is an important aspect of;
A.	IS
B.	MIS
C.	HRIS
D.	DBMS
Answer» C. HRIS

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34.	HR managers are generally the _______________ managers;
A.	Line
B.	Middle
C.	Staf
D.	Top
Answer» C. Staf

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35.	Manufacturing was the main concern of personnel department during;
A.	Mechanistic period
B.	Catalytic period
C.	Organist period
D.	Strategic period
Answer» A. Mechanistic period

discuss

36.	SWOT Analysis is a tool for;
A.	Determining organization’s mission
B.	Developing organizational goals
C.	Formulating strategies
D.	Environmental scanning
Answer» D. Environmental scanning

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37.	Jobs are identified & grouped while;
A.	Planning
B.	Organizing
C.	Leading
D.	Controlling
Answer» B. Organizing

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38.	According to the Hawthorne studies, the productivity of employees;
A.	Increased by increasing light
B.	Decreased by decreasing light
C.	Increased by observing them
D.	No change in their productivity
Answer» C. Increased by observing them

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39.	Organizational goals should be;
A.	Achievable
B.	Ambiguous
C.	Random
D.	Vague
Answer» A. Achievable

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40.	Which of the following is true about a learning organization?
A.	A learning organization discourages learning at the group and organizational levels.
B.	A learning organization restricts employees from experimenting with products and services.
C.	In a learning organization, employees learn from failure and from successes.
D.	In a learning organization, employees are discouraged from asking questions and admitting mistakes.
Answer» C. In a learning organization, employees learn from failure and from successes.

discuss

41.	The strategic training and development process begins with:
A.	Choosing strategic training and development initiatives.
B.	Identifying the business strategy.
C.	Developing websites for knowledge sharing.
D.	Identifying measures or metrics.
Answer» B. Identifying the business strategy.

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42.	The final step of the strategic training and development process involves:
A.	Choosing strategic training and development initiatives.
B.	Identifying the business strategy.
C.	Identifying measures or metrics.
D.	Creating concrete training and development activities.
Answer» C. Identifying measures or metrics.

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43.	_____ typically includes information on the customers served, why the company exists, what the company does, the value received by the customers, and the technology used.
A.	Balanced scorecard
B.	Vision
C.	Mission
D.	Code of conduct
Answer» C. Mission

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44.	A SWOT analysis is typically conducted in the _____ step of the strategic training and development process.
A.	business strategy formulation and identification
B.	strategic training and development initiatives
C.	training and development activities
D.	measures or metrics identification
Answer» A. business strategy formulation and identification

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45.	_____ involves examining a company’s operating environment to identify opportunities and threats.
A.	Internal analysis
B.	Gap analysis
C.	External analysis
D.	Pareto analysis
Answer» C. External analysis

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46.	Which of the following is true with regard to SWOT analysis?
A.	In a SWOT analysis, external analysis attempts to identify the company’s Strengths and weaknesses.
B.	A SWOT analysis represents the strategy believed to be the best alternative to achieve the company goals.
C.	A SWOT analysis is typically conducted in the strategic training and development initiatives identification step of the strategic training and development process.
D.	A SWOT analysis provides a company the information needed to generate several alternative business strategies and make a strategic choice.
Answer» D. A SWOT analysis provides a company the information needed to generate several alternative business strategies and make a strategic choice.

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47.	Business-level outcomes chosen to measure the overall value of training or learning initiatives are referred to as _____.
A.	values
B.	goals
C.	business strategies
D.	metrics
Answer» D. metrics

discuss

48.	The _____ considers four different perspectives: customer, internal, innovation and learning, and financial.
A.	SWOT analysis
B.	value chain analysis
C.	BCG matrix
D.	balanced scorecard
Answer» D. balanced scorecard

discuss

49.	Which of the following is true of roles of managers?
A.	Line managers spend lesser time managing individual performance and developing employees than midlevel managers or executives do.
B.	Midlevel managers or executives are not involved in planning and allocating resources, coordinating interdependent groups, and managing change.
C.	The roles that managers have in a company do not influence the focus of training development, and learning activity.
D.	Regardless of their level in a company, all managers are expected to serve as spokespersons to other work units, managers, and vendors.
Answer» D. Regardless of their level in a company, all managers are expected to serve as spokespersons to other work units, managers, and vendors.

discuss

50.	__________ refers to the learning opportunities designed to help employees grow.
A.	Training
B.	Development
C.	Education
D.	All of the above
Answer» B. Development

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51.	How does training and development offer competitive advantage to an organisation?
A.	Removing performance decencies
B.	Deficiency is caused by a lack of ability
C.	Individuals have the aptitude and motivation to learn
D.	None of the above
Answer» A. Removing performance decencies

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52.	Which of the following is a benefit of employee training?
A.	Improves morale
B.	Helps people identify with organisational goals
C.	Provides a good climate for learning, growth and co – ordination
D.	None of the above
Answer» B. Helps people identify with organisational goals

discuss

53.	Choose which of the following is a benefit to the individual while receiving training?
A.	Creates an appropriate climate for growth, communication
B.	Aids in increasing productivity and/ or quality of work
C.	Satisfies a personal needs of the trainer
D.	None of the above
Answer» C. Satisfies a personal needs of the trainer

discuss

54.	Which of this is a step in training process?
A.	KSA deficiency
B.	Provide proper feedback
C.	Obstacles in the system
D.	Use of evaluation models
Answer» D. Use of evaluation models

discuss

55.	Which of the following is a method used in group or organisational training needs assessment?
A.	Consideration of current and projected changes
B.	Rating scales
C.	Interviews
D.	Questionnaires
Answer» A. Consideration of current and projected changes

discuss

56.	_________ seeks to examine the goals of the organisation and the trends that are likely to affect these goals.
A.	Organisational Support
B.	Organisational analysis
C.	Person analysis
D.	Key skill abilities analysis
Answer» B. Organisational analysis

discuss

57.	Which of these is the benefit of needs assessment?
A.	Assessment makes training department more accountable
B.	Higher training costs
C.	Loss of business
D.	Increased overtime working
Answer» A. Assessment makes training department more accountable

discuss

58.	Which of these is an off - the - job training method?
A.	Television
B.	Job rotation
C.	Orientation training
D.	Coaching
Answer» A. Television

discuss

59.	In his contribution to understanding learning and learning outcomes, Gagne produced six types of learning related to human performance which he called capabilities, but which of the following is correct?
A.	All of the below
B.	Motor Skills
C.	Basic learning
D.	Cognitive strategies
Answer» A. All of the below

discuss

60.	There is no one theory of learning that can be applied to any training programme. The social learning theory has been used successfully in many settings and can be broken down into component parts involving observation, practise, and feedback. Bandura found that various factors also enhanced training such as:
A.	all of the below.
B.	models being the same race and gender as the trainee.
C.	high status models.
D.	models perceived to be friendly and helpful.
Answer» A. all of the below.

discuss

61.	Anderson's theory of skill development distinguishes between declarative and procedural knowledge. Procedural knowledge refers to knowing how to do something, but what is declarative knowledge?
A.	Factual knowledge about a task
B.	Automatic task processing
C.	Muscle memory
D.	Associative knowledge of the task
Answer» A. Factual knowledge about a task

discuss

62.	One of the major changes in recent years has been the advance of technology and this is evident in training. A CIPD (2008) survey reported nearly 60% of surveyed organisations were already using e-learning which could be described as learning supported by the use of computing technology. The survey also found:
A.	it cannot usefully be blended with other training methods.
B.	it is not as effective as traditional training methods.
C.	it is most often used to complement other forms of learning and development.
D.	none of the above.
Answer» C. it is most often used to complement other forms of learning and development.

discuss

63.	Transfer of learning to the workplace needs to be made for the training programme to have been successful. Which of the following can hinder this process?
A.	All of the below
B.	Lack of managerial support
C.	Ridicule from colleagues
D.	Low self-efficacy
Answer» A. All of the below

discuss

64.	Which of the following is a benefit of employee training?
A.	Improves morale
B.	Helps people identify with organisational goals
C.	Provides a good climate for learning, growth and co - ordination
D.	None of the above
Answer» B. Helps people identify with organisational goals

discuss

60+ Unit 1 Solved MCQs

Which of the following is not a stage in the systematic training cycle?

Consultants for training and development render consulting at:

Training and development is a _____ of an organisation.

It focuses on the milestones that the organization would like to achieve after the defined point of time.

This model helps in determining and developing the favorable strategies, sequencing the content, and delivering media for the types of training objectives to be achieved.

It is future oriented:

Which of the following is the best definition of a learning organisation?

Information processing model and the social interaction model refers to:

The stage in which the learning curve levels off is called:

It is a process which relates to bringing a number of perspectives to finding a single answer – usually right or wrong:

It results when a person gives meaning to sensations:

This domain is concerned with a learner’s attitudes, personal beliefs, and values.

Learning is a:

This learning style prefers using your body, hands and sense of touch:

Learning by identifying one’s own learning objectives refers to:

Which of the following is not the environmental factor that influences the learning process:

Learning to prepare the individual but not related to specific present or future job is called:

Formula and implementation of ideas take place at all levels of the organization in:

“The key is not getting the right strategy but fostering strategic thinking”. This statement was given by:

It is the ability to formulate unique approaches to problem solving and decision making:

It is understood as the ability of an organization to gain insight and understanding from experience through experimentation, observation, analysis and a willingness to examine both success and failures:

It is not a major input to learning:

Who is described as being a radical behaviourist?

Consequences that discourage repetition of a particular behaviour are called:

The model of personality as learned habits was developed by:

Dollard and Miller classify the situation where we have to choose between two equally attractive goals as:

The processes that drive behaviour in Bandura's model are called:

In Bandura's model, the situation where an individual enlists someone else to help change some aspect of their life is called:

It is future oriented:

HRM is associated with the management of;

Cost of human resources refers to;

Top level managers require __________________ skills the most;

Matching the job description with the individuals’ qualification is an important aspect of;

HR managers are generally the _______________ managers;

Manufacturing was the main concern of personnel department during;

SWOT Analysis is a tool for;

Jobs are identified & grouped while;

According to the Hawthorne studies, the productivity of employees;

Organizational goals should be;

Which of the following is true about a learning organization?

The strategic training and development process begins with:

The final step of the strategic training and development process involves:

_____ typically includes information on the customers served, why the company exists, what the company does, the value received by the customers, and the technology used.

A SWOT analysis is typically conducted in the _____ step of the strategic training and development process.

_____ involves examining a company’s operating environment to identify opportunities and threats.

Which of the following is true with regard to SWOT analysis?

Business-level outcomes chosen to measure the overall value of training or learning initiatives are referred to as _____.

The _____ considers four different perspectives: customer, internal, innovation and learning, and financial.

Which of the following is true of roles of managers?

__________ refers to the learning opportunities designed to help employees grow.

How does training and development offer competitive advantage to an organisation?

Which of the following is a benefit of employee training?

Choose which of the following is a benefit to the individual while receiving training?

Which of this is a step in training process?

Which of the following is a method used in group or organisational training needs assessment?

_________ seeks to examine the goals of the organisation and the trends that are likely to affect these goals.

Which of these is the benefit of needs assessment?

Which of these is an off - the - job training method?

In his contribution to understanding learning and learning outcomes, Gagne produced six types of learning related to human performance which he called capabilities, but which of the following is correct?

Anderson's theory of skill development distinguishes between declarative and procedural knowledge. Procedural knowledge refers to knowing how to do something, but what is declarative knowledge?

Transfer of learning to the workplace needs to be made for the training programme to have been successful. Which of the following can hinder this process?

Which of the following is a benefit of employee training?