Customers should be retained by a service business because retained customers (Choose the false statement)

Related MCQs

• Importance should be given to the servicescape and equipment in the “service factory” as (choose the statement which is false)
• Service organizations often tend to ignore the feeling of customers when they are kept waiting. —The psychology of waiting lines“ is an article written by David Maister with various principles to provide more insights into ‘waiting‘ for both customers as well as service providers. Which of the following is not true about the principlesof waiting?
• Part of the problem when transforming from full-service to self-service is that businesses tend toforget why customers might prefer using full-service options in the first place. This is consistent withwhich of the following guidelines for increasing customer participation:
• Which of the following should not be done with service customers when they are aggrieved with a service failure?
• In the service system, customers may specify their needs and expectations to the service provider. Such specifications are called
• The ability of the service provider and his employees to use their knowledge and courteous behavior to instill trust and confidence in customers regarding the service is referred to as: -
• Successful service companies focus their attention on both their customers and their employees.They understand ___________________, which links service firm profits with employee
• In the absence of a physical product, service providers need to consider the use of______________ that enable customers to make a judgment on the service quality.
• When service is produced via a cooperative effort between customers and service providers, this isreferred to as:
• In the absence of a physical product, service providers need to consider the use of ______ that enable customers to make a judgment on the service quality.