Companies are now offering services like selling and delivering products over the internet. What is this kind of business service known as?

Related MCQs

• A problem encountered by service companies that change high-contact services into lowcontact services is that the
• Human resource policies aimed at delivering superior service quality has the following steps:
• The technological environment affects a company and its products and services. Information technology is capable of providing service outcomes which are:
• In Arab countries like Saudi Arabia, charging interest on a loan is against the “Muslim law”. Therefore, banksoperating in these countries customize their product offering as per the local requirements. Which parameter ofassessing globalization level of a firm does this example explain?
• What is the process of offering customized services to individual customers by using flexible processes, without foregoing the advantages of mass production?
• Successful service companies focus their attention on both their customers and their employees.They understand ___________________, which links service firm profits with employee
• A service organization can deliver quality service to its customers if it follows a systematic method in identifyingthecustomers‘ needs. Christopher Lovelock suggested that the various supplementary services offered acrossvarious industries can be grouped into eight categories. Which of the following is not one of these categories?
• The Perceived Service Quality means that the perceived or experienced service is not consistent with the expected service. This gap results in the following: Which one is NOT true?
• Part of the problem when transforming from full-service to self-service is that businesses tend toforget why customers might prefer using full-service options in the first place. This is consistent withwhich of the following guidelines for increasing customer participation:
• The Perceived Service Quality means that the perceived or experienced service is not consistentwith the expected service. This gap results in the following: Which one is NOT true?