Components of a CRM system are:
I. Users
II. Hardware and Operating Systems
III. CRM Software
IV. Business Processes

Related MCQs

• Building long-term relationships with customers is essential for any business. The application of technology to achieve CRM is a key element of e-business but what does CRM stand for?
• World Software automatically allows the user to, I. Selectively mix, match and integrate software applications. II. Easily modify it to ongoing business, local and organization-specific requirements. III. Maximise productivity by shrinking the amount of training users n IV. Add World Vision, its advanced graphical user interface.
• Identify the main components of PDM systems-- I. Data Management II. Classification of Components III. Product Structure IV. Document relationships
• Important point to be kept in mind while evaluating ERP software is the total costs that includes I. Cost of license II. Cost of Training III. Implementation and maintenance cost. IV. Customisation and hardware requirements costs.
• Social media (e.g. Facebook, Twitter) usage has become so widespread that to discount a social media strategy would be a mistake best avoided. Social customer relationship management (Social CRM) is a relatively new term which helps to define the broad scope of social media across the customer life cycle and value chain. The Altimeter report (2010) provides a framework for reviewing strategy implementation and is known as:
• Important business challenges of business, which are the main driving reasons for adoption of ERP systems are
• Who are the primary users of ERP systems?
• Sales force automation software is a subset of which type of software package?
• Identify the subsystems of Plant Maintenance module of an ERP system: I. Component Tracking II. Preventive Maintenance Control III. Inventory Management IV. Cost Management
• State whether the following are True/False. I. HRM defines enterprise planning for work and job roles with respect to specific language. II. HRM defines staff selection and decides various phases of the project according the policies of the company. III. HRM does not facilitate recruitment process. IV. HRM deploys effective search engine to easily find and sort out the profiles that is filtered with respect to the company’s criteria.