Q.

Quality Gaps include:

A. The Management Perception Gap; The Quality Specification Gap; The Service Delivery Gap
B. The Management Perception Gap, The Market Communication Gap, The Quality Improvement Gap
C. The Service Delivery Gap, The Market Communication Gap; The Information Gap
D. The Service Delivery Gap, The Management Perception Gap, The implementation Gap
Answer» A. The Management Perception Gap; The Quality Specification Gap; The Service Delivery Gap
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