In planning a service process, a service provider takes all the following important decisions except

Related MCQs

• The necessary interaction between service provider and customer that allows a service to be delivered is called
• In the service system, customers may specify their needs and expectations to the service provider. Such specifications are called
• The ability of the service provider and his employees to use their knowledge and courteous behavior to instill trust and confidence in customers regarding the service is referred to as: -
• The ability of the service provider to accurately perform the promised service is referred to as: -
• Which of the following attributes of services make it difficult for a service provider to evaluate them when compared to goods?
• Services can be meaningfully analysed by using a five-category classification scheme including type of market, degree of labour-intensiveness, degree of customer contact, skill of service provider, and
• Traditional service classification schemes include all of the following except:
• The Perceived Service Quality means that the perceived or experienced service is not consistent with the expected service. This gap results in the following: Which one is NOT true?
• Part of the problem when transforming from full-service to self-service is that businesses tend toforget why customers might prefer using full-service options in the first place. This is consistent withwhich of the following guidelines for increasing customer participation:
• The Perceived Service Quality means that the perceived or experienced service is not consistentwith the expected service. This gap results in the following: Which one is NOT true?