[Solved] Disney informs guests how long the wait will be along various points of the lines that form for each ofits attractions. This strategy helps minimize the effects of which of the following "principles ofwaiting?"

Q.	Disney informs guests how long the wait will be along various points of the lines that form for each ofits attractions. This strategy helps minimize the effects of which of the following "principles ofwaiting?"
A.	preprocess waits feel longer than in process waits
B.	unoccupied time feels longer than occupied time
C.	unfair waits are longer the equitable waits
D.	uncertain waits are longer than known, finite waits
Answer» D. uncertain waits are longer than known, finite waits

726

Do you find this helpful?

View all MCQs in

Services Marketing

Discussion

No comments yet

Related MCQs

Service organizations often tend to ignore the feeling of customers when they are kept waiting. —The psychology of waiting lines“ is an article written by David Maister with various principles to provide more insights into ‘waiting‘ for both customers as well as service providers. Which of the following is not true about the principlesof waiting?
In terms of a destination, what do attractions do?
The increased professionalism in the management of attractions has resulted in, what?
Possible solutions that minimize the problems caused by intangibility include all of the following except:
The mutual fund market can be segmented based on the investment objective of the investors. Since customerneeds are different, the market can be segmented into the various funds based on the differences. Which of thefollowing funds provides capital appreciation over the medium to long term?
The pricing strategy in which company divides location into different sectors and charge same price for each sector is classified as
The tourism industry is dependent on various factors like the location of the country, its culture and tradition, thesocial and political status etc. This dependency has resulted in some unique characteristics or features of theindustry. Which of the following are the characteristics of tourism industry? I. Stable location. II. Intangibility. III. Huge financial investments. IV. Stable demand.
A service organization can deliver quality service to its customers if it follows a systematic method in identifyingthecustomers‘ needs. Christopher Lovelock suggested that the various supplementary services offered acrossvarious industries can be grouped into eight categories. Which of the following is not one of these categories?
Which of the following is not a type of positioning strategy used in service marketing?
Which of the following is not a market penetration strategy?