Which of the following attributes of services make it difficult for a service provider to evaluate them when compared to goods?

Related MCQs

• ______ are attributes that a customer might find difficult to evaluate even after production or consumption.
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• The necessary interaction between service provider and customer that allows a service to be delivered is called
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• The ability of the service provider and his employees to use their knowledge and courteous behavior to instill trust and confidence in customers regarding the service is referred to as: -
• The ability of the service provider to accurately perform the promised service is referred to as: -
• Which of the following is difficult to evaluate?
• Part of the problem when transforming from full-service to self-service is that the new proceduresthemselves are flawed and/or difficult to understand. Of the guidelines presented below, which wouldminimize this type of problem from occurring? This is consistent with which of the following guidelines for increasing customer participation:
• Compared with low-contact services, customers of high-contact services are more likely to judgeservice quality on the basis of: