_______ are attributes that can be discerned only after purchase or during consumption

Related MCQs

• ______ are attributes that a customer might find difficult to evaluate even after production or consumption.
• Which of the following attributes of services make it difficult for a service provider to evaluate them when compared to goods?
• __________cost refers to the product’s purchase cost plus the discounted cost of maintenanceand repair less the discounted salvage value
• __________ are the only service distributors which do not require direct human interactions.
• KFC which has its only outlet at Bangalore in the country is all set to open its retail outlets in Delhi and Hyderabad. Which stage of the PLC is it in?
• A service organization can deliver quality service to its customers if it follows a systematic method in identifyingthecustomers‘ needs. Christopher Lovelock suggested that the various supplementary services offered acrossvarious industries can be grouped into eight categories. Which of the following is not one of these categories?
• The mutual fund market can be segmented based on the investment objective of the investors. Since customerneeds are different, the market can be segmented into the various funds based on the differences. Which of thefollowing funds provides capital appreciation over the medium to long term?
• Listing alternatives that will solve the problem at hand and determining the characteristics of each occurs during which stage of the final consumer’s decision process?
• Which of the following is not a factor that will influence customer satisfaction or dissatisfaction during the service encounter?
• Which of the following is not a factor that will influence customer satisfaction or dissatisfaction during the service encounter?