Service providers are afraid of providing unconditional service guarantees as

Related MCQs

• In the absence of a physical product, service providers need to consider the use of______________ that enable customers to make a judgment on the service quality.
• When service is produced via a cooperative effort between customers and service providers, this isreferred to as:
• In the absence of a physical product, service providers need to consider the use of ______ that enable customers to make a judgment on the service quality.
• Service organizations often tend to ignore the feeling of customers when they are kept waiting. —The psychology of waiting lines“ is an article written by David Maister with various principles to provide more insights into ‘waiting‘ for both customers as well as service providers. Which of the following is not true about the principlesof waiting?
• Service Guarantees are not appropriate when
• The appearance of the production facilities and the interpersonal skills of actual service providers are critical in __________ services.
• Heterogeneity of services among telecom service providers makes which method of pricing a major problem?
• The technological environment affects a company and its products and services. Information technology is capable of providing service outcomes which are:
• The Perceived Service Quality means that the perceived or experienced service is not consistent with the expected service. This gap results in the following: Which one is NOT true?
• Part of the problem when transforming from full-service to self-service is that businesses tend toforget why customers might prefer using full-service options in the first place. This is consistent withwhich of the following guidelines for increasing customer participation: