The appearance of the production facilities and the interpersonal skills of actual service providers are critical in __________ services.

Related MCQs

• When service is produced via a cooperative effort between customers and service providers, this isreferred to as:
• Heterogeneity of services among telecom service providers makes which method of pricing a major problem?
• In the absence of a physical product, service providers need to consider the use of______________ that enable customers to make a judgment on the service quality.
• Service providers are afraid of providing unconditional service guarantees as
• In the absence of a physical product, service providers need to consider the use of ______ that enable customers to make a judgment on the service quality.
• Service organizations often tend to ignore the feeling of customers when they are kept waiting. —The psychology of waiting lines“ is an article written by David Maister with various principles to provide more insights into ‘waiting‘ for both customers as well as service providers. Which of the following is not true about the principlesof waiting?
• Amenities, support facilities and services, tend to be operated by what type of enterprises?
• A problem encountered by service companies that change high-contact services into lowcontact services is that the
• A service organization can deliver quality service to its customers if it follows a systematic method in identifyingthecustomers‘ needs. Christopher Lovelock suggested that the various supplementary services offered acrossvarious industries can be grouped into eight categories. Which of the following is not one of these categories?
• The Perceived Service Quality means that the perceived or experienced service is not consistent with the expected service. This gap results in the following: Which one is NOT true?