Q.

In order to achieve long-term quality improvements, management must do the following:

A. Motivate the employees with seminars, contests, and institution of programs such as "Quality Improvement" day
B. Create a quality control department and give the head of the department ultimate responsibility for quality improvement
C. Implement a formal quality control program with worker and management involvement
D. Establish financial incentive packages for workers
Answer» C. Implement a formal quality control program with worker and management involvement
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