McqMate
These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Mechanical Engineering , Electronics and Communication Engineering .
| 1. |
How a quality can be quantified |
| A. | performance + expectations |
| B. | performance x expectations |
| C. | performance – expectations |
| D. | performance / expectations |
| Answer» D. performance / expectations | |
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Explanation: quality can be quantified by quality (q) = performance (p) /expectations (e) so option d is correct |
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| 2. |
Traditional culture of quality requirements focuses on |
| A. | product oriented |
| B. | process oriented |
| C. | customer oriented |
| D. | supplier oriented |
| Answer» A. product oriented | |
| Explanation: traditional culture of quality requirements is product oriented, whereas tqm culture is process oriented. so option a is correct | |
| 3. |
American quality guru who took the message of quality to Japan |
| A. | genichi taguchi |
| B. | masaaki imai |
| C. | shigeo shingo |
| D. | w. edwards deming |
| Answer» D. w. edwards deming | |
| Explanation: american quality guru’s are w. edward deming, walter shewhart, philip crosby, joseph m juran. so option d is correct | |
| 4. |
PDCA cycle is the contribution of |
| A. | walter shewhart |
| B. | philip crosby |
| C. | genichi taguchi |
| D. | w. edward deming |
| Answer» D. w. edward deming | |
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Explanation: w. edward deming contributions are 1. deming’s 14 points route to quality 2. deming cycle or pdca cycle 3. seven deadly diseases of management 4. system of profound knowledge so option d is correct |
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| 5. |
Which one is Juran’s “three- role model” |
| A. | supplier – process – customer |
| B. | customer - process – customer |
| C. | process – customer – supplier |
| D. | process – supplier – customer |
| Answer» A. supplier – process – customer | |
| Explanation: juran’s “three role model” is supplier – process – customer so option a is correct | |
| 6. |
In TQM, how many elements are there in Quality statements |
| A. | 1 |
| B. | 2 |
| C. | 3 |
| D. | 4 |
| Answer» C. 3 | |
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Explanation: quality statements has three elements 1. vision statement 2. mission statement 3. quality policy statement so option c is correct |
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| 7. |
What are the elements of Quality statements |
| A. | vision statement |
| B. | mission statement |
| C. | quality policy statement |
| D. | all the above |
| Answer» D. all the above | |
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Explanation: quality statements has three elements 1. vision statement 2. mission statement 3. quality policy statement so option d is correct |
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| 8. |
Quality Trilogy is the contributions of |
| A. | walter shewhart |
| B. | philip crosby |
| C. | joseph m juran |
| D. | w. edward deming |
| Answer» C. joseph m juran | |
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Explanation: juran’s contributions are 1. internal customer 2. cost of quality 3. fitness of use 4. quality trilogy 5. juran’s 10 steps for quality improvement 6. breakthrough concept so option c is correct |
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| 9. |
In TQM , the contributions of quality Guru Joseph M Juran |
| A. | internal customer |
| B. | cost of quality |
| C. | breakthrough concept |
| D. | all the above |
| Answer» D. all the above | |
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Explanation: juran’s contributions are 1. internal customer 2. cost of quality 3. quality trilogy 4. fitness of use 5. juran’s 10 steps for quality improvement 6. breakthrough concept so option d is correct |
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| 10. |
The contributions of quality Guru Philip Crosby in TQM |
| A. | pdca cycle |
| B. | quality trilogy |
| C. | pdsa |
| D. | concept of zero defects |
| Answer» D. concept of zero defects | |
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Explanation: philip crosby’s contributions are 1. four absolutes of quality 2. 14 steps to quality management 3. crosby’s quality vaccine 4. concept of zero defects so option d is correct |
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| 11. |
The contribution of Four absolute of Quality is given by |
| A. | walter shewhart |
| B. | philip crosby |
| C. | joseph m juran |
| D. | w. edward deming |
| Answer» B. philip crosby | |
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Explanation: philip crosby’s contributions are 1. four absolutes of quality 2. 14 steps to quality management 3. crosby’s quality vaccine 4. concept of zero defects so option b is correct |
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| 12. |
Cost of quality is given by costs of |
| A. | prevention + appraisal +internal failure +external failure |
| B. | prevention + appraisal |
| C. | internal failure + external failure |
| D. | appraisal + internal failure |
| Answer» A. prevention + appraisal +internal failure +external failure | |
| Explanation: cost of quality = prevention cost + appraisal cost + internal failure cost + external failure cost so option a is correct | |
| 13. |
In components of CoQ, Cost of good quality contains |
| A. | prevention cost |
| B. | appraisal cost |
| C. | both a and b |
| D. | none of the above |
| Answer» C. both a and b | |
| Explanation: coq of good quality = prevention cost + appraisal cost so option c is correct | |
| 14. |
In components of CoQ, Cost of poor quality contains |
| A. | internal failure cost |
| B. | external failure cost |
| C. | both a and b |
| D. | none of the above |
| Answer» C. both a and b | |
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Explanation: coq of good quality = internal failure cost + external failure cost so option c is correct |
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| 15. |
The Teboul’s customer satisfaction model depends on |
| A. | company offer |
| B. | customer needs |
| C. | both a and b |
| D. | none of the above |
| Answer» C. both a and b | |
| Explanation: teboul’s customer satisfaction model is the intersection of company offer and customer needs so option c is correct | |
| 16. |
Customer perception on quality contains |
| A. | performance |
| B. | features |
| C. | service |
| D. | all the above |
| Answer» D. all the above | |
| Explanation: customer perception on quality are performance, features, service, warranty, price and reputation so option d is correct | |
| 17. |
Tools used for collecting customer complaints |
| A. | comment cards |
| B. | focus groups |
| C. | toll free telephone numbers |
| D. | all the above |
| Answer» D. all the above | |
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Explanation: tools used for receiving customer complaints 1. comment cards 2. customer questionnaire 3. post-transaction surveys 4. employee feedback 5.focus groups 6.toll free telephone numbers. so option d is correct |
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| 18. |
PDCA cycle stands for |
| A. | plan do check act |
| B. | plan did check act |
| C. | process do check act |
| D. | process did check acknowledge |
| Answer» A. plan do check act | |
| Explanation: pdca cycle stands for plan do check act as per e. deming so option a is correct | |
| 19. |
Dimensions of quality contains |
| A. | performance |
| B. | reliability |
| C. | conformance |
| D. | all the above |
| Answer» D. all the above | |
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Explanation: dimensions of quality contain performance, features, usability, conformance to standards/specifications, reliability, durability, maintainability. so option d is correct |
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| 20. |
Dimensions of Service quality contains |
| A. | tangibles |
| B. | reliability |
| C. | assurance |
| D. | all the above |
| Answer» D. all the above | |
| Explanation: dimensions of service quality contains tangibles , reliability, assurance, empathy, responsiveness so option d is correct | |
| 21. |
Japanese quality guru who developed new concepts in response to the American gurus |
| A. | walter shewhart |
| B. | philip crosby |
| C. | genichi taguchi |
| D. | w. edward deming |
| Answer» C. genichi taguchi | |
| Explanation: japanese quality guru are genichi taguchi, masaaki imai, shigeo shingo. so option c is correct | |
| 22. |
In TQM, the customer need can be understandable by which model |
| A. | taguchi model |
| B. | kano model |
| C. | deming model |
| D. | kaizen model |
| Answer» B. kano model | |
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Explanation: kano proposed a model to understand the customer need. whereas others contributions are not with respect to customer need. so option b is correct |
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| 23. |
The most common techniques used for analyzing the quality costs are |
| A. | trend analysis |
| B. | pareto analysis |
| C. | both a and b |
| D. | none of the above |
| Answer» C. both a and b | |
| Explanation: the techniques used for analyzing the quality costs are trend analysis and pareto analysis so option c is correct | |
| 24. |
In continuous improvement, PDSA stands for |
| A. | plan do study act |
| B. | plan did study act |
| C. | process do study act |
| D. | process did study acknowledge |
| Answer» A. plan do study act | |
| Explanation: pdsa stands for plan do study act so option a is correct | |
| 25. |
The system for causing quality is preventive, not appraisal is |
| A. | first absolute |
| B. | second absolute |
| C. | third absolute |
| D. | fourth absolute |
| Answer» B. second absolute | |
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Explanation: first absolute: definition of quality second absolute: the system for causing quality is preventive, not appraisal |
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| 26. |
The Quality as “ Fitness of Use” is given by |
| A. | walter shewhart |
| B. | philip crosby |
| C. | joseph m juran |
| D. | w. edward deming |
| Answer» C. joseph m juran | |
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Explanation: juran’s contributions are 1. internal customer 2. cost of quality 3. fitness of use 4. quality trilogy 5. juran’s 10 steps for quality improvement 6. breakthrough concept so option c is correct |
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| 27. |
Cost generated before the before a product is shipped as a result of non-conformance to requirements is |
| A. | appraisal cost |
| B. | internal failure cost |
| C. | external failure cost |
| D. | prevention cost |
| Answer» B. internal failure cost | |
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Explanation: internal failure cost: cost generated before the before a product is shipped as a result of non-conformance to requirements. external failure cost: cost generated before the after a product is shipped as a result of non-conformance to requirements so option b is correct |
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| 28. |
The expression of dissatisfaction with a product either orally or written is |
| A. | customer retention |
| B. | customer satisfaction |
| C. | customer complaints |
| D. | customer service |
| Answer» C. customer complaints | |
| Explanation: customer complaint is defined as the expression of dissatisfaction with a product either orally or written. so option c is correct | |
| 29. |
Success of each organization is depending on the performance of |
| A. | employer |
| B. | management |
| C. | employee |
| D. | vendor |
| Answer» C. employee | |
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Explanation: employee involvement improves the quality and productivity at all levels of organization. so option c is correct |
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| 30. |
A satisfied employee will be a |
| A. | manager |
| B. | high performer |
| C. | motivator to others |
| D. | team leader |
| Answer» B. high performer | |
| Explanation: a satisfied employee will improve their work continuously, find new goals and change challenges. | |
| 31. |
Motivation includes |
| A. | job satisfaction |
| B. | job enrichment |
| C. | job enlargement |
| D. | all of the above |
| Answer» D. all of the above | |
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Explanation: motivation promotes job satisfaction and thus reduces absenteeism and turnover. so option d is correct |
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| 32. |
Which is the process of stimulating people to actions to accomplish the goals? |
| A. | bonus |
| B. | motivation |
| C. | performance based incentive |
| D. | promotion |
| Answer» B. motivation | |
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Explanation: motivation is the process of inducing people inner drives and action towards certain goals. so option b is correct |
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| 33. |
The Need which improves the confidence level of an employee is |
| A. | social |
| B. | safety |
| C. | basic |
| D. | esteem |
| Answer» D. esteem | |
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Explanation: self esteem needs include those for self confidence, achievement, self-respect etc so option d is correct. |
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| 34. |
Which of the following is not a part of hygiene factor of two factor theory |
| A. | company policy |
| B. | administration |
| C. | responsibilities |
| D. | interpersonal relations |
| Answer» C. responsibilities | |
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Explanation: hygiene factors are necessary to maintain a reasonable level of satisfaction among employees. so option c is correct. |
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| 35. |
Responsibility, Advancement etc are example of |
| A. | motivators |
| B. | hygiene factors |
| C. | improvement factors |
| D. | advance factors |
| Answer» A. motivators | |
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Explanation: total quality management is a great motivator for employees as it taps their intellectual treasure for the success of the organization. so option a is correct. |
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| 36. |
Continual improvement is in |
| A. | environmental objective |
| B. | audit result |
| C. | corrective action |
| D. | all of the above |
| Answer» D. all of the above | |
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Explanation: continual improvement is an ongoing effort to improve products, services, or processes. so option d is correct. |
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| 37. |
Kaizen is |
| A. | small change |
| B. | big improvement |
| C. | sudden impact |
| D. | all of the above |
| Answer» A. small change | |
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Explanation: kaizen is a japanese term meaning "change for the better" or "continuous improvement." so option a is correct. |
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| 38. |
Plan-do-study-act cycle is a procedure to |
| A. | overall improvement |
| B. | continuous improvement |
| C. | permanent improvement |
| D. | immediate improvement |
| Answer» B. continuous improvement | |
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Explanation: pdsa cycle is an iterative four-step management method used in business for the control and continuous improvement of processes and products so option b is correct. |
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| 39. |
Quality practices must be carried out |
| A. | at the start of the project |
| B. | throuout the life of the project |
| C. | at the end of the project |
| D. | no need to carry out quality practices |
| Answer» B. throuout the life of the project | |
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Explanation: quality practices, such as, teamwork and participation, customer focus and satisfaction, continuous improvement, were identified as best practices for tqm implementation. so option b is correct. |
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| 40. |
Quality Trilogy includes |
| A. | quality planning |
| B. | quality improvement |
| C. | quality control |
| D. | all the three |
| Answer» D. all the three | |
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Explanation: juran's trilogy," an approach to cross-functional management that is composed of three managerial processes: quality planning, quality control and quality improvement. so option d is correct. |
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| 41. |
“Poko-Yoke” is the Japanese term for |
| A. | card |
| B. | fool proof |
| C. | continuous improvement |
| D. | fishbone diagram |
| Answer» B. fool proof | |
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Explanation: seiketsu practices such as colour coding, fool proofing, responsibility labels can be followed at the workplace. so option b is correct. |
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| 42. |
Identify the cost not likely to reduce as a result of better quality. |
| A. | maintenance costs |
| B. | inspection costs |
| C. | scrap costs |
| D. | warranty and service costs |
| Answer» A. maintenance costs | |
| Explanation: maintenance cost are incurred not to reduce as a result of better quality so option a is correct. | |
| 43. |
Quality Management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in |
| A. | a project completed in shortest possible time. |
| B. | a product or service that conforms to the required specifications. |
| C. | an award-winning product that brings public recognition to the project |
| D. | an innovative project that establishes qualification of the project team |
| Answer» B. a product or service that conforms to the required specifications. | |
| Explanation: organizations seek sustained success through the implementation of a quality management system so option b is correct. | |
| 44. |
Quality fulfils a need or expectation that is |
| A. | explicitly stated |
| B. | implied |
| C. | legally required |
| D. | all of the above |
| Answer» D. all of the above | |
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Explanation: quality refers to the set of inherent properties of an object that allows satisfying stated or implied needs. so option d is correct. |
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| 45. |
Which of the following is not a target of Total Quality Management |
| A. | customer satisfaction |
| B. | reducing manpower |
| C. | continuous cost reduction |
| D. | continuous operational improvement |
| Answer» B. reducing manpower | |
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Explanation: total quality management (tqm) describes a management approach to long-term success through customer satisfaction. so option b is correct. |
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| 46. |
The roof of House of Quality shows the interrelationship between |
| A. | functional requirements |
| B. | design attributes |
| C. | service process |
| D. | manufacturing process |
| Answer» B. design attributes | |
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Explanation: hoq is considered the primary tool used during quality function deployment to help facilitate group decision making. so option b is correct. |
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| 47. |
Two major component of fitness of use are Quality Design and |
| A. | quality of conformance |
| B. | quality of service |
| C. | quality of specification |
| D. | quality of manufacturing |
| Answer» A. quality of conformance | |
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Explanation: the degree to which products conform to essential requirements and meet the needs of users for which they are intended. so option a is correct. |
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| 48. |
Which is the set of activities that ensures the quality levels of product and services are properly maintained and that supplier and customer quality issues are properly resolved? |
| A. | quality assurance |
| B. | quality planning |
| C. | quality control |
| D. | quality management |
| Answer» A. quality assurance | |
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Explanation: quality assurance (qa) is defined as an activity to ensure that an organization is providing the best possible product or service to customers. so option a is correct. |
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| 49. |
While setting Quality objective, which need has to be considered. |
| A. | customer need |
| B. | organizational need |
| C. | supplier need |
| D. | worker need |
| Answer» A. customer need | |
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Explanation: a customer need is a motive that prompts a customer to buy a product or service. so option a is correct. |
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| 50. |
The role of management is to |
| A. | provide resources |
| B. | define ems |
| C. | monitor the effectiveness of the system |
| D. | all of the above |
| Answer» D. all of the above | |
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Explanation: management responsibilities are to ensure operational efficiency, financial reporting quality, and compliance with applicable laws, regulations, rules, and standards. so option d is correct. |
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