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| Q. |
Which of the following activities is not a direct responsibility of operations management? |
| A. | Developing an operations strategy for the operation |
| B. | Planning & controlling the operations |
| C. | Determining the exact mix of products and services that customers will want |
| D. | Designing the operations products , services & process |
| Answer» C. Determining the exact mix of products and services that customers will want | |
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