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Q. |
The market-focused management model, supported by the service triangle, is based on the belief that: |
A. | Front-line personnel tend to be more knowledgeable |
B. | Employees want to do good work |
C. | Customer satisfaction is related to employee turnover |
D. | A new accounting measures should be used |
Answer» A. Front-line personnel tend to be more knowledgeable |
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