Which of the following may not be an objective of focusing on physical evidence by a service firm?

Related MCQs

• The importance of physical environment as an element of physical evidence springs forth through all of the following except
• The Perceived Service Quality means that the perceived or experienced service is not consistent with the expected service. This gap results in the following: Which one is NOT true?
• The Perceived Service Quality means that the perceived or experienced service is not consistentwith the expected service. This gap results in the following: Which one is NOT true?
• The perishability-related strategy that may sometimes be associated with consumer feelings that the service firm may be attempting to distance itself from consumers is:
• ____________ is a tool for simultaneously depicting the service process, the points of customer contact and the evidence of service from the customer’s point of view.
• __________ is the physical surroundings or the physical facility where the service is produced, delivered and consumed.
• The fact that a business traveler may have one very positive check-in experience at a hotel and then a very negative check-in experience with a different employee on a subsequent visit is evidence of service:
• Which of the following is not an element of physical evidence?
• Which of the following is not an element of physical evidence?
• Which of the following is not a major element of physical evidence?