The maintenance contract offered by Sears on its Kenmore refrigerators, dishwasher and microwaves is an example of a(n) _______.

Related MCQs

• A ……………. Is a form of product that consist of activities, benefits or satisfaction offered for sale that are essentially intangible and do not result in ownership of anything?
• If a firm is practicing …………… the firm is training and effectively motivating its customer-contract employees and all of the supporting service people to work as a team to provide customer satisfaction
• Fixing the right price for services offered is difficult because of ……………..
• When there is little or no personal contract between customer and service provider. This is classified as
• ………….. is the tool for simultaneously depicting the service process, the point of customer contract and the evidence of the service from the customer point of view
• Banking is the example of …………….
• Medical treatment with ayurvedic massage is an example of
• …………… is example of a service where the customer typically goes to the service organization
•                  is an example of a service where the customer typically goes to the service
• Which of the following is an example of a tangible component provided by a hotel?