Classification of products into goods, services, and ideas is determined by the:

Related MCQs

• Services can be meaningfully analysed by using a five-category classification scheme including type of market, degree of labour-intensiveness, degree of customer contact, skill of service provider, and
• A problem encountered by service companies that change high-contact services into lowcontact services is that the
• The technological environment affects a company and its products and services. Information technology is capable of providing service outcomes which are:
• Companies are now offering services like selling and delivering products over the internet. What is this kind of business service known as?
• Services are typically produced and consumed simultaneously. This is an example of the________characteristic of services.
• Which of the following features separate services from products? i. Perishability ii Intangibility iii Reliability iv Inseparability
• The key difference between goods and services is:
• _____________ occurs when a company intentionally uses services as the stage, and goods as theprops, to engage individual customers in a way that creates a memorable event.
• Services cannot be stored. This describes the ___________characteristic of services.
• Compared with low-contact services, customers of high-contact services are more likely to judgeservice quality on the basis of: