When a product or service completely meets a customer's requirements:

Related MCQs

• Customers are the driving force in any project and determine the requirements to be met. In dealing with customers' complaints, it is important to ______________.
• The standards for output based on quality and customer- service requirements that originate at the organizational and process levels include requirements for all of the following EXCEPT:
• In ______________ step of Quality Function Deployment, product or service requirements are collected and analyzed through techniques like market research.
• Quality management is defined as the process of ensuring that a project meets the ______________ of the project's clients, participants, and shareholders.
• The customer requirement to be reviewed i. Before supply of product ii. After supply of product iii. Before commitment of supply of product The correct order is
• Quality control methods extend beyond the external characteristics of the product or components of the product. The types of testing of the product or components include ______________.
• Cost generated before the before a product is shipped as a result of non-conformance to requirements is
• The key to quality is to design and build to the requirements and avoid attempts to inspect quality into the product. There is a need, however, to conduct inspections a critical junctures in the assembly process to ensure defective items are identified prior to making a costly interface or concealing a physical attribute that cannot be inspected at a later time. Inspection plan will identify the points at which examinations of processes, materials, or assemblies are required. However, inspection plans normally do not include ______________.
• Responsibility within the project for quality must be defined and promulgated to everyone contributing to the end product. First and foremost, the ______________ has the ultimate responsibility for conformance to requirements when provided with the tools, skills, knowledge, and opportunities.
• A researcher conducted a 2 x 2 completely repeated measures factorial design and planned 15 participants in each condition. How many participants would be required to conduct this experiment?