Q.

Cost generated before the before a product is shipped as a result of non-conformance to requirements is

A. appraisal cost
B. internal failure cost
C. external failure cost
D. prevention cost
Answer» B. internal failure cost
Explanation: internal failure cost: cost generated before the before a product is shipped as a result of non-conformance to requirements.
external failure cost: cost generated before the after a product is shipped as a result of non-conformance to requirements
so option b is correct
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