As little as 20% of all human performance problems is attributable to individual employees; as much as 80% of all such problems is attributable to the work environments or systems in which employees work. An example of such problems would be:

Related MCQs

• Wilson Consulting is a management consulting firm with seventy employees. As associate vice president of marketing, Suzanne Boyle is responsible for conducting performance appraisals of the twelve employees under her direct supervision. Suzanne plans to use the critical incident method to evaluate the performance of her subordinates. Which of the following, if true, undermines the argument that the critical incident method is the most appropriate performance appraisal tool for Suzanne to use?
• Performance management combines performance appraisal with _____ to ensure that employee performance is supportive of corporate goals.
• Performance management combines performance appraisal with _____ to ensure that employee performance is supportive of corporate goals.
• Suppose you have five employees to rate. You make a chart of all possible pairs of employees for each trait being evaluated. Then, you indicate the better employee of the pair for each pair. Finally, you add up the number of positives for each employee. In this case, you have used the _____ method of performance appraisal.
• If a performance appraisal focuses on an employee’s ability to “identify and analyze problems” or to “maintain harmonious and effective working relationships,” then the performance appraisal is focused on measuring _____.
• Stacey is using a behaviorally anchored rating scale as a performance appraisal tool. She has already asked employees and supervisors to describe critical incidents of effective and ineffective job performance. What should Stacey do next?
• The effect of negative aspect of employees’ performance overshadows the evaluation of entire performance.
• Hitesh is a good salesman and works for an ITcompany. But, his performance in 2001-02 was affected because of the slump in the ITmarket. However, his boss fails to acknowledge it and rates his performance as poor. This is an example of
• Supervisors can ensure that employees are satisfied with their performance appraisals by ensuring that employees:
• The primary purpose of providing employees with feedback during a Performance eappraisal is to motivate employees to _