Loyal customers offer advantages with regard to:

Related MCQs

• What is the process of offering customized services to individual customers by using flexible processes, without foregoing the advantages of mass production?
• Customers should be retained by a service business because retained customers (Choose the false statement)
• Service organizations often tend to ignore the feeling of customers when they are kept waiting. —The psychology of waiting lines“ is an article written by David Maister with various principles to provide more insights into ‘waiting‘ for both customers as well as service providers. Which of the following is not true about the principlesof waiting?
• The __________ concept holds that consumers will favor those products that offer the most quality, performance, or innovative features.
• Some three star hotels like Taj Tri-Star at Hyderabad offer a free dinner to kids accompanying adults, during apromotional campaign. This is an example of
• _____________ occurs when a company intentionally uses services as the stage, and goods as theprops, to engage individual customers in a way that creates a memorable event.
• In the service system, customers may specify their needs and expectations to the service provider. Such specifications are called
• ______ are customers who have an above average propensity to complain.
• The ability of the service provider and his employees to use their knowledge and courteous behavior to instill trust and confidence in customers regarding the service is referred to as: -
• Successful service companies focus their attention on both their customers and their employees.They understand ___________________, which links service firm profits with employee