Satisfaction is BASICALLY a function of:

Related MCQs

• Which of the following is not a factor that will influence customer satisfaction or dissatisfaction during the service encounter?
• Which of the following is not a factor that will influence customer satisfaction or dissatisfaction during the service encounter?
• If a firm is practicing ____________________, the firm is training and effectively motivating its customer-contact employees and all of the supporting service people to work as a team to providecustomer satisfaction.
• With respect to consumer behaviour, the function of one's perceptions, learning and memory processes is to:
• The ability of a product, part or service to perform its intended function under an appropriate set of conditions is its: