The ability of a product, part or service to perform its intended function under an appropriate set of conditions is its:

Related MCQs

• The ability of the service provider to accurately perform the promised service is referred to as: -
• Part of the problem when transforming from full-service to self-service is that businesses tend toforget why customers might prefer using full-service options in the first place. This is consistent withwhich of the following guidelines for increasing customer participation:
• The ability of the service provider and his employees to use their knowledge and courteous behavior to instill trust and confidence in customers regarding the service is referred to as: -
• The Perceived Service Quality means that the perceived or experienced service is not consistent with the expected service. This gap results in the following: Which one is NOT true?
• The Perceived Service Quality means that the perceived or experienced service is not consistentwith the expected service. This gap results in the following: Which one is NOT true?
• A customer comes to a restaurant and demands a table facing the street which is alreadyoccupied for the evening. The Floor Manager’s ability to deal with the customer is anexample of the restaurant’s ability in:
• If the marketing department for a tutoring service hires a class of graduate students to conduct and tabulate research on consumer rankings of its educational offerings, the tutoring service is increasing its productivity through:
• In the absence of a physical product, service providers need to consider the use of______________ that enable customers to make a judgment on the service quality.
• The intangible aspect of a service spring forth for which of the following service product levels?
• In the absence of a physical product, service providers need to consider the use of ______ that enable customers to make a judgment on the service quality.