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Q. |
Tell which statements are incorrect? |
A. | Customers can coproduce services. |
B. | Customers can be educated to take part in service coproduction. |
C. | Once customers are taught to coproduce services, they can be left alone to produce their own services. |
D. | Customer coproduction can range from co‐producing the complete service through producing the full service. |
Answer» C. Once customers are taught to coproduce services, they can be left alone to produce their own services. |
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