The world’s largest industry in the private sector and highest projected generator of jobs is______

Related MCQs

• Service sector comes under which sector of the economy?
• The service industry has several emerging trends that organisations need to be aware of. Which of these should organisations keep a lookout for?
• Which is the largest outsourcing country in the world?
• In which of the following service situations would customers have the highest level of participation?
• Standardized and customized flow of activities, simple and complex number of steps and customer involvement by which a service is delivered is called……..
• .………………..is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitate performance or communication of the service.
• If a firm is practicing …………… the firm is training and effectively motivating its customer-contract employees and all of the supporting service people to work as a team to provide customer satisfaction
• Successfulservice companies focus their attention on both their customer and their employees. They understand ……………, which links service firm profits with employee and customer satisfaction.
• “All human actors who play a part in service delivery and thus influence the buyer’s perceptions: namely, the firm’s personnel, the customer and other customers in the service environment.”
• “…….is the culture where an appreciation for good service exists and where giving good service to internal as well as ultimate, external customers is considered a natural way of life and one of the most important norms by everyone.”