McqMate
| 1. |
Communication is derived from a Latin word “Communis” which means |
| A. | community |
| B. | share |
| C. | common |
| D. | marxist |
| Answer» C. common | |
| 2. |
Communication starts with: |
| A. | message |
| B. | sender |
| C. | channel |
| D. | feedback |
| Answer» B. sender | |
| 3. |
The number of key elements in the communication process is : |
| A. | five |
| B. | six |
| C. | seven |
| D. | four |
| Answer» C. seven | |
| 4. |
The two broad areas of communication are: |
| A. | oral and written communication |
| B. | verbal and written communication |
| C. | verbal and non-verbal communication |
| D. | oral and non-verbal communication |
| Answer» C. verbal and non-verbal communication | |
| 5. |
Which of the following are examples of oral communication? |
| A. | meetings, memos and presentations |
| B. | meetings, memos and performance reviews |
| C. | meetings, presentations and performance reviews |
| D. | reports, presentations and performance reviews |
| Answer» C. meetings, presentations and performance reviews | |
| 6. |
Which of the following are examples of written communication? |
| A. | letters and voicemail |
| B. | reports and email |
| C. | circulars and voicemail |
| D. | presentations and email |
| Answer» B. reports and email | |
| 7. |
All the following are external stakeholders of an organization, except: |
| A. | media |
| B. | government |
| C. | suppliers |
| D. | shareholders |
| Answer» D. shareholders | |
| 8. |
Functional coordination is one important reason for communicating with: |
| A. | superiors |
| B. | peers |
| C. | subordinates |
| D. | employees’ unions |
| Answer» B. peers | |
| 9. |
Communication with superiors involves: |
| A. | problem solving |
| B. | disciplinary matters |
| C. | welfare aspects |
| D. | public relations |
| Answer» A. problem solving | |
| 10. |
Listening has been identified as one of the “seven habits of highly effective people” by : |
| A. | lundsteen |
| B. | stephen covey |
| C. | lee iacocca |
| D. | tom peters |
| Answer» B. stephen covey | |
| 11. |
The most basic type of listening is known as: |
| A. | discriminative listening |
| B. | comprehension listening |
| C. | appreciative listening |
| D. | evaluative listening |
| Answer» A. discriminative listening | |
| 12. |
Another name for dialogic listening is: |
| A. | empathetic listening |
| B. | therapeutic listening |
| C. | relational listening |
| D. | active listening |
| Answer» C. relational listening | |
| 13. |
Readability is determined mainly by: |
| A. | punctuation |
| B. | length of words |
| C. | active and passive voice |
| D. | spelling |
| Answer» B. length of words | |
| 14. |
One broad principle of general writing is : |
| A. | write to express, not to impress |
| B. | write to impress not to express |
| C. | tone |
| D. | emphasis and subordination |
| Answer» A. write to express, not to impress | |
| 15. |
Writing style can be improved through use of : |
| A. | jargon |
| B. | slang |
| C. | simple words |
| D. | metaphors |
| Answer» C. simple words | |
| 16. |
All the following are advantages of oral communication, except : |
| A. | control over receiver’s attention |
| B. | immediate feedback |
| C. | personal quality |
| D. | conveying complex information |
| Answer» D. conveying complex information | |
| 17. |
Teleconferencing is not suitable for : |
| A. | meetings |
| B. | interviews |
| C. | problem solving |
| D. | keeping in touch with country offices |
| Answer» C. problem solving | |
| 18. |
One advantage of telephone communication is : |
| A. | good for problem solving |
| B. | permits use of some non-verbal cues |
| C. | conveying large amount of information |
| D. | keeping a permanent record |
| Answer» B. permits use of some non-verbal cues | |
| 19. |
Reading refers to which element of the communication process? |
| A. | encoding |
| B. | decoding |
| C. | message |
| D. | channel |
| Answer» B. decoding | |
| 20. |
Reading for information about what is happening within your organization is called : |
| A. | reading for pleasure |
| B. | reading for personal interest |
| C. | reading for internal information |
| D. | professional reading |
| Answer» C. reading for internal information | |
| 21. |
Reading may be described by all the following, except: |
| A. | a passive process |
| B. | a skill |
| C. | an active process |
| D. | thinking under the stimulus of the printed page |
| Answer» A. a passive process | |
| 22. |
The most challenging type of meeting is : |
| A. | task oriented meeting |
| B. | information sharing meeting |
| C. | progress meeting |
| D. | problem solving meeting |
| Answer» D. problem solving meeting | |
| 23. |
All the following are characteristics of meetings, except: |
| A. | focused |
| B. | planned |
| C. | highly formal |
| D. | structured |
| Answer» C. highly formal | |
| 24. |
A meeting called to discuss arrangements for a specific event is called: |
| A. | progress meeting |
| B. | task oriented meeting |
| C. | decision making meeting |
| D. | information sharing meeting |
| Answer» B. task oriented meeting | |
| 25. |
The word “memo” is a short form for : |
| A. | memory |
| B. | memorizing |
| C. | memorandum |
| D. | members order |
| Answer» C. memorandum | |
| 26. |
Memo is derived from a Latin word which means : |
| A. | a thing which must be remembered |
| B. | a thing which must be memorized |
| C. | a thing which must be written |
| D. | a thing which must be communicated |
| Answer» A. a thing which must be remembered | |
| 27. |
One characteristic of a memo is : |
| A. | formal |
| B. | tool for external communication |
| C. | concise |
| D. | pretentious |
| Answer» C. concise | |
| 28. |
All the following types of information can be posted on the intranet, except: |
| A. | employee benefits |
| B. | declared holidays |
| C. | company policies |
| D. | performance appraisals |
| Answer» D. performance appraisals | |
| 29. |
One advantage of the intranet is : |
| A. | easy to develop and maintain |
| B. | easy to get started |
| C. | avoids information overload |
| D. | will be readily used by all employees |
| Answer» C. avoids information overload | |
| 30. |
One disadvantage of the intranet is : |
| A. | large investment in time and money |
| B. | encourages grapevine |
| C. | is inferior to email |
| D. | not suited for small organizations |
| Answer» A. large investment in time and money | |
| 31. |
All the following are principles of business letter writing, except: |
| A. | consideration |
| B. | directness |
| C. | precision |
| D. | ambiguity |
| Answer» D. ambiguity | |
| 32. |
Which of the following is not a compulsory part of a business letter? |
| A. | salutation |
| B. | close |
| C. | attention line |
| D. | body |
| Answer» C. attention line | |
| 33. |
A press release is better known today as : |
| A. | public relations |
| B. | publicity |
| C. | news release |
| D. | advertising |
| Answer» C. news release | |
| 34. |
One advantage of a news release is : |
| A. | unpaid form of communication |
| B. | highly credible |
| C. | can appear in all media |
| D. | reaches more number of people |
| Answer» B. highly credible | |
| 35. |
Which of the following does not describe a report? |
| A. | orderly |
| B. | subjective |
| C. | helps decision making |
| D. | helps in problem solving |
| Answer» B. subjective | |
| 36. |
The quality of a report is determined mainly by: |
| A. | the language of the report |
| B. | the visual aspects |
| C. | the length of the report |
| D. | the accuracy of the data |
| Answer» D. the accuracy of the data | |
| 37. |
A resume summarizes the following: |
| A. | strengths and weaknesses |
| B. | personality |
| C. | education and experience |
| D. | hobbies |
| Answer» C. education and experience | |
| 38. |
Which of the following is characteristic of a chronological resume? |
| A. | appropriate for experienced candidates |
| B. | mentions most recent job or qualification first |
| C. | appropriate when education and experience are unrelated to the job applied for |
| D. | not commonly used |
| Answer» B. mentions most recent job or qualification first | |
| 39. |
The main purpose of a group discussion is to measure : |
| A. | knowledge |
| B. | personality |
| C. | group communication skills |
| D. | leadership skills |
| Answer» C. group communication skills | |
| 40. |
The primary role of a moderator is to: |
| A. | facilitate the smooth functioning of the gd |
| B. | keep track of time |
| C. | announce the gd topic |
| D. | interfere during the gd |
| Answer» A. facilitate the smooth functioning of the gd | |
| 41. |
Arriving ahead of time for a meeting is an example of : |
| A. | feedback |
| B. | body language |
| C. | non-verbal communication |
| D. | verbal communication |
| Answer» C. non-verbal communication | |
| 42. |
The message sent is not always the same as the meaning attached to the message. This is because of the: |
| A. | wrong sender |
| B. | wrong medium |
| C. | faulty message |
| D. | inaccurate decoding |
| Answer» D. inaccurate decoding | |
| 43. |
The term “cardiac orifice” is an example of: |
| A. | words with multiple meanings |
| B. | jargon |
| C. | highly specific language |
| D. | biased language |
| Answer» B. jargon | |
| 44. |
Wrong decoding means: |
| A. | badly worded message |
| B. | message sent to wrong receiver |
| C. | interpreted meaning is different from intended message |
| D. | message sent by wrong sender |
| Answer» C. interpreted meaning is different from intended message | |
| 45. |
If you are the Advertising Manager of a company, your peers would include: |
| A. | market research manager |
| B. | vice president marketing |
| C. | marketing executive |
| D. | vice president sales |
| Answer» A. market research manager | |
| 46. |
The purpose of public relations is: |
| A. | to sell the company’s products |
| B. | to communicate with shareholders |
| C. | to project a favourable image of the company among various publics |
| D. | to communicate during a crisis |
| Answer» C. to project a favourable image of the company among various publics | |
| 47. |
Passive listening means: |
| A. | hard work |
| B. | hearing the sound of words |
| C. | hearing the meaning of words |
| D. | processing the information |
| Answer» B. hearing the sound of words | |
| 48. |
Which of the following is not an indication of active listening? |
| A. | egocentrism |
| B. | engaging in conversation with the speaker |
| C. | taking notes |
| D. | reconstructing the information |
| Answer» A. egocentrism | |
| 49. |
The words “cognizant” and “aware” m ean the same thing. Using “cognizant” instead of “aware” is an example of : |
| A. | simple word |
| B. | complex word |
| C. | jargon |
| D. | frequently misused word |
| Answer» B. complex word | |
| 50. |
Simple words should be used for all the following reasons, except: |
| A. | need less time and space |
| B. | allow reader to focus on the idea |
| C. | allow reader to get the intended message |
| D. | attract attention to the word itself |
| Answer» D. attract attention to the word itself | |
| 51. |
An impromptu speech means: |
| A. | a prepared speech delivered without any supporting aids |
| B. | a speech delivered without any preparation |
| C. | a speech delivered while referring to notes |
| D. | a speech delivered by reading from notes |
| Answer» B. a speech delivered without any preparation | |
| 52. |
Reading the lines of a written text means: |
| A. | gaining in-depth understanding |
| B. | superficial understanding of words |
| C. | understanding the intended meaning |
| D. | going beyond the intended meaning |
| Answer» B. superficial understanding of words | |
| 53. |
“ A meeting without an agenda is like a ship without a destination.” This means that the meeting : |
| A. | has no goal |
| B. | lacks leadership |
| C. | is inconclusive |
| D. | is disorganized |
| Answer» A. has no goal | |
| 54. |
A memo is known as an inter office memo because : |
| A. | it is used to communicate with peers |
| B. | it is used to communicate with superiors |
| C. | it is used to communicate with subordinates |
| D. | it is used to communicate between all levels in the organization |
| Answer» D. it is used to communicate between all levels in the organization | |
| 55. |
An intranet differs from an extranet in the following way : |
| A. | intranet is a private website |
| B. | intranet is meant only for internal stakeholders |
| C. | intranet is more suitable for large organizations |
| D. | intranet is expensive to maintain |
| Answer» B. intranet is meant only for internal stakeholders | |
| 56. |
Consideration in a business letter means: |
| A. | stressing the “me” attitude |
| B. | using first person pronouns |
| C. | stressing the “you” attitude |
| D. | appealing to the sender’s interest |
| Answer» C. stressing the “you” attitude | |
| 57. |
A news release is more credible than advertising because: |
| A. | it is carried free by the medium |
| B. | it announces a new development in the company |
| C. | it is accepted by the medium |
| D. | it is more interesting and newsworthy |
| Answer» C. it is accepted by the medium | |
| 58. |
Objectivity in a business report means the following: |
| A. | use of active voice |
| B. | use of passive voice |
| C. | use of the first person pronoun |
| D. | emphasizing the doer of the action |
| Answer» B. use of passive voice | |
| 59. |
The resume should be written before the job application letter because: |
| A. | the resume is seen first |
| B. | the resume helps to decide what to highlight in the letter |
| C. | the resume is more important than the letter |
| D. | most employers do not read application letters |
| Answer» B. the resume helps to decide what to highlight in the letter | |
| 60. |
A GD is highly structured because: |
| A. | it is coordinated by a moderator |
| B. | it measures group communication skills |
| C. | members have to listen to the views of others |
| D. | the topic, time and number of participants are all decided in advance |
| Answer» D. the topic, time and number of participants are all decided in advance | |
| 61. |
Which of the following indicates the correct sequence of the elements of communication in the communication process? |
| A. | sender, receiver, channel, message, feedback |
| B. | receiver, feedback, sender, message, channel |
| C. | sender, channel, message, feedback, receiver |
| D. | sender, message, channel, receiver, feedback |
| Answer» D. sender, message, channel, receiver, feedback | |
| 62. |
“Communication is a process involving the selection, production and transmission of signs in such a way as to help a receiver perceive a meaning similar to that in the mind of the communicator.” This definition of communication was given by: |
| A. | newman and summer |
| B. | bellows, gilson and odirone |
| C. | berelson and steiner |
| D. | fotheringha |
| Answer» D. fotheringha | |
| 63. |
The sender encodes the message which is decoded by the receiver according to the --------of what has been communicated. |
| A. | perception |
| B. | needs |
| C. | idea |
| D. | convenience |
| Answer» A. perception | |
| 64. |
Message must be designed keeping the .............. of the audience in mind. |
| A. | perception |
| B. | needs |
| C. | idea |
| D. | convenience |
| Answer» B. needs | |
| 65. |
................ must be encoded in message form, keeping the requirements of audience in mind. |
| A. | perception |
| B. | needs |
| C. | idea |
| D. | convenience |
| Answer» C. idea | |
| 66. |
................. of the message is referred to as the objectives of the sender underlying the words |
| A. | object |
| B. | intent |
| C. | idea |
| D. | data |
| Answer» B. intent | |
| 67. |
Inability to read the intent behind the message is.............. |
| A. | confusion |
| B. | dilemma |
| C. | bypassing |
| D. | distortion |
| Answer» C. bypassing | |
| 68. |
Put concepts together before sending is------------ |
| A. | bypassing |
| B. | preparing |
| C. | encoding |
| D. | defining |
| Answer» C. encoding | |
| 69. |
A set of logically and sequentially arranged utterances. |
| A. | coherence |
| B. | notion |
| C. | distraction |
| D. | message |
| Answer» A. coherence | |
| 70. |
............... refers to mental disturbances |
| A. | coherence |
| B. | notion |
| C. | distraction |
| D. | psychological noise |
| Answer» D. psychological noise | |
| 71. |
Mental turbulence refers to: |
| A. | inability to understand |
| B. | confusion in the mind of receiver |
| C. | confusion in the mind of sender |
| D. | inability to speak |
| Answer» B. confusion in the mind of receiver | |
| 72. |
A perceptual zone, on the basis of which inferences are made or thought structured, is called: |
| A. | distraction |
| B. | lack of language skill |
| C. | frame of reference |
| D. | bypassing |
| Answer» C. frame of reference | |
| 73. |
In empathetic communication, we can: |
| A. | probe |
| B. | respond to the feelings |
| C. | interpret |
| D. | advice |
| Answer» C. interpret | |
| 74. |
Conciseness of message refers to: |
| A. | crispness |
| B. | comprehensiveness |
| C. | specificity |
| D. | clarity |
| Answer» A. crispness | |
| 75. |
Errors in language, grammar or visual representation of facts take away: |
| A. | clarity |
| B. | correctness |
| C. | crispness |
| D. | conciseness |
| Answer» B. correctness | |
| 76. |
__________ is the process of exchanging messages between a sender and a receiver. |
| A. | channelling |
| B. | communication |
| C. | feedback |
| D. | listening |
| Answer» B. communication | |
| 77. |
Listening, reading, speaking and writing are all types of |
| A. | communication skills. |
| B. | emotional barriers. |
| C. | evaluation techniques. |
| D. | nonverbal communication. |
| Answer» A. communication skills. | |
| 78. |
Communication barriers are; |
| A. | a receiver's response to a message. |
| B. | avenues through which messages are delivered. |
| C. | obstacles that interfere with the understanding of a message. |
| D. | the circumstances under which communication takes place. |
| Answer» C. obstacles that interfere with the understanding of a message. | |
| 79. |
All of the following are examples of verbal communication EXCEPT: |
| A. | |
| B. | listening |
| C. | telephone calls |
| D. | text messaging |
| Answer» B. listening | |
| 80. |
Email is a growing channel of communication. However, what percent of emails received are misunderstood? |
| A. | 10% |
| B. | 25% |
| C. | 60% |
| D. | 85% |
| Answer» C. 60% | |
| 81. |
Organizations hiring hundreds of new employees every year must adopt a more ------- towards the recruiting process. |
| A. | systematic approach |
| B. | organizational approach |
| C. | direct approach |
| D. | indirect approach |
| Answer» A. systematic approach | |
| 82. |
Screening stage, --- stage and final stage are the three stages of interview process. |
| A. | collection |
| B. | opportunity |
| C. | selection |
| D. | all of the above |
| Answer» C. selection | |
| 83. |
An effective oral presentation process follows _____ steps. |
| A. | 3 |
| B. | 4 |
| C. | 5 |
| D. | 6 |
| Answer» A. 3 | |
| 84. |
The keys to write a successful resume are: |
| A. | too long, verbose descriptions and over confident tone |
| B. | you” attitude, focus on your audience and think about prospective employer's need |
| C. | none of the above |
| D. | all of the above |
| Answer» B. you” attitude, focus on your audience and think about prospective employer's need | |
| 85. |
While giving an interview, be --- in your salary expectations. |
| A. | modest |
| B. | unrealistic |
| C. | realistic |
| D. | none of the above |
| Answer» C. realistic | |
| 86. |
Communication is a ___________ |
| A. | one way process |
| B. | two way process |
| C. | three way process. |
| D. | four way process |
| Answer» B. two way process | |
| 87. |
The main objective of communication is |
| A. | information and persuasion. |
| B. | skill and personality development. |
| C. | control and management. |
| D. | need. |
| Answer» A. information and persuasion. | |
| 88. |
The downward communication flow from |
| A. | a subordinate to a superior. |
| B. | a subordinate to a subordinate. |
| C. | a superior to a superior. |
| D. | a superior to a subordinate. |
| Answer» D. a superior to a subordinate. | |
| 89. |
______ channel of communication called the grapevine. |
| A. | formal. |
| B. | informal. |
| C. | horizontal. |
| D. | vertical. |
| Answer» B. informal. | |
| 90. |
Examples of oral communication____ |
| A. | letter. |
| B. | e-mail. |
| C. | telephone. |
| D. | fax |
| Answer» C. telephone. | |
| 91. |
How to make audio-visual communication effective? |
| A. | the pictures are colourful. |
| B. | clearly written. |
| C. | speak politely |
| D. | silent |
| Answer» A. the pictures are colourful. | |
| 92. |
Advantage of written communication |
| A. | save time. |
| B. | save money. |
| C. | permanent reco |
| Answer» C. permanent reco | |
| 93. |
Written communication includes |
| A. | reports & forms. |
| B. | interviews. |
| C. | film. |
| D. | speaking. |
| Answer» A. reports & forms. | |
| 94. |
Communication saves time in |
| A. | internal communication. |
| B. | interview. |
| C. | oral communication. |
| D. | schedule. |
| Answer» C. oral communication. | |
| 95. |
The most important part of the letter is |
| A. | the heading. |
| B. | date |
| C. | body of the letter. |
| D. | post script. |
| Answer» C. body of the letter. | |
| 96. |
Advantage of oral communication |
| A. | permanent record. |
| B. | legal document. |
| C. | save time. |
| D. | reaches slowly. |
| Answer» C. save time. | |
| 97. |
Normal salutation in chairman's speech will be |
| A. | ladies and gentlemen. |
| B. | dear sir. |
| C. | respected sir. |
| D. | madame. |
| Answer» A. ladies and gentlemen. | |
| 98. |
Internal communication is a communication between |
| A. | banker and customer |
| B. | superiors and subordinate. |
| C. | salesman and buyer. |
| D. | insurance company and its customer. |
| Answer» B. superiors and subordinate. | |
| 99. |
Telephonic conversation is a |
| A. | verbal communication. |
| B. | non-verbal communication. |
| C. | visual communication. |
| D. | written. |
| Answer» A. verbal communication. | |
| 100. |
Envelopes containing transparent papers to show the address are called |
| A. | window envelops. |
| B. | easy envelop. |
| C. | address envelops. |
| D. | front envelop. |
| Answer» A. window envelops. | |
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