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Q. |
How does increased customer satisfaction typically impact a business's bottom line? |
A. | It leads to decreased customer loyalty and retention. |
B. | It has no direct impact on revenue or profitability. |
C. | It often translates into higher revenue and profitability. |
D. | It increases the cost of customer acquisition and retention. |
Answer» C. It often translates into higher revenue and profitability. | |
Explanation: Higher customer satisfaction often leads to repeat business, positive word-of-mouth, and increased profitability. |
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