Q.

How does increased customer satisfaction typically impact a business's bottom line?

A. It leads to decreased customer loyalty and retention.
B. It has no direct impact on revenue or profitability.
C. It often translates into higher revenue and profitability.
D. It increases the cost of customer acquisition and retention.
Answer» C. It often translates into higher revenue and profitability.
Explanation: Higher customer satisfaction often leads to repeat business, positive word-of-mouth, and increased profitability.
3
0
Do you find this helpful?
1

View all MCQs in

E-Business

Discussion

No comments yet