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| Q. |
Which of the following is not one of the benefits of e-commerce to sellers : |
| A. | e-commerce is a powerful tool for customer relationship building |
| B. | e-commerce increases the net cost per contact |
| C. | e-commerce can help to reduce costs |
| D. | e-commerce offers greater flexibility in meeting customer needs |
| Answer» B. e-commerce increases the net cost per contact | |
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