Added features to an offering are called …………… service features?

Related MCQs

• …………… is a diagram/ map that visualize a service offering accurately
• __________ is a key determinant of whether a product offering should be classified as a product or a service.
• The technique that allows consumers to either buy Service A and Service B together on purchase one service separately is called
• Value-added service means
• In the service system, customers may specify their needs and expectations to the service provider, such expectations are called ……………?
• The service a customer expects are called …………… service package?
• The unique service characteristic that reflects the interconnection between the service firm and its customer is called
• People have to physically present themselves so that they become immersed within the service process. This type of service process is referred to as
• This is when customers visit the service facility so that they are personally involved through the service delivery process
• ……………. Is based on the idea that customer expectations of the service they will receive shape their perception of the actual service encounter.