__________ is a key determinant of whether a product offering should be classified as a product or a service.

Related MCQs

• Added features to an offering are called …………… service features?
• …………… is a diagram/ map that visualize a service offering accurately
• The technique that allows consumers to either buy Service A and Service B together on purchase one service separately is called
• In the absence of a physical product, service providers needs to consider the use of …………… that enable customers to make a judgment on the service quality.
• During a service recovery effort, the employee was very empathetic to the customer’s plight and agreed to replace the defective product. However, it took three months for the replacement product to show up
• When there is little or no personal contract between customer and service provider. This is classified as
• People have to physically present themselves so that they become immersed within the service process. This type of service process is referred to as
• This is when customers visit the service facility so that they are personally involved through the service delivery process
• ……………. Is based on the idea that customer expectations of the service they will receive shape their perception of the actual service encounter.
• …………… is example of a service where the customer typically goes to the service organization