………….. between what was expected and what is perceived

Related MCQs

• The perceived consequences of a consumer s purchase decision are
• When there is little or no personal contract between customer and service provider. This is classified as
• …………… is deference between customer expectations and perception.
• There is a close link between ……………. and brand loyalty
• ………….. is any direct interaction between a service provider and customers
• The moments of interaction between the customer and the service firm are called:
• The difference between desired service and the level of service considered adequate is known as
• . ……………is the difference between customer expectations and perceptions.
• The unique service characteristic that reflects the interconnection between the service firm and its customer is called
• A buyer’s perception of value is considered a trade-off between