………….. is any direct interaction between a service provider and customers

Related MCQs

• In the service system, customers may specify their needs and expectations to the service provider, such expectations are called ……………?
• If the customers views service as ……………. They care more about price than provider.
• If the customers view service as                   they care more about price than provider.
• When there is little or no personal contract between customer and service provider. This is classified as
• ……………… are the only service distributors which do not require direct human interaction
• During a service recovery effort, the employee promptly refunded the customers money but threw the money at the customer. As a result, the recovery effort violated the customers ___________ justice need
• “All human actors who play a part in service delivery and thus influence the buyer’s perceptions: namely, the firm’s personnel, the customer and other customers in the service environment.”
• “…….is the culture where an appreciation for good service exists and where giving good service to internal as well as ultimate, external customers is considered a natural way of life and one of the most important norms by everyone.”
• Which pricing strategies encourage the customer to expand his/her dealings with the service provider?
• The moments of interaction between the customer and the service firm are called: