The service-quality model identifies………….. gaps that result in unsuccessful delivery.

Related MCQs

• This is when customers visit the service facility so that they are personally involved through the service delivery process
• . has become a popular way to expand delivery of an effective service concept to multiple sites without the level of investment
• By participating in the service delivery process,customers cocreate for themselves.
• “All human actors who play a part in service delivery and thus influence the buyer’s perceptions: namely, the firm’s personnel, the customer and other customers in the service environment.”
• A ……………. Is a form of product that consist of activities, benefits or satisfaction offered for sale that are essentially intangible and do not result in ownership of anything?
• During a service recovery effort, the employee promptly refunded the customers money but threw the money at the customer. As a result, the recovery effort violated the customers ___________ justice need
• Which one of them not included in SERVQUAL model dimensions?
• Servicescape model is developed by ……………
• SERVQUAL model was developed and implemented by the ……………..
• As per service-quality model, the capacity to complete the promised service accuratelt and dependably is ……………