SERVQUAL model was developed and implemented by the ……………..

Related MCQs

• Which one of them not included in SERVQUAL model dimensions?
• Which of the following is not one of the five dimensions that is measured by the SERVQUAL scale?
• Servicescape model is developed by ……………
• As per service-quality model, the capacity to complete the promised service accuratelt and dependably is ……………
• As per service quality model, the willingness to assist customer and offer prompt service is ……………
• The service-quality model identifies………….. gaps that result in unsuccessful delivery.
• The service-quality model
• As per service-quality model, the
• The hierarchy-of-effects model contains awareness, knowledge,
• Standardized and customized flow of activities, simple and complex number of steps and customer involvement by which a service is delivered is called……..