Q.

During a service recovery effort, the employee promptly refunded the customers money but threw the money at the customer. As a result, the recovery effort violated the customers ___________ justice need

A. Interactional
B. Ethical.
C. Social.
D. Procedural
Answer» C. Social.
1.4k
0
Do you find this helpful?
16

View all MCQs in

Service Marketing

Discussion

No comments yet

Related MCQs