Identification of customers and listening to the Voice of Customer (VoC) are a part of:

Related MCQs

• Dr. RNS conducted a ______________ factorial design to examine the effects of music and room temperature on participant's memory. Participants were randomly assigned to study a list of nonsense words either listening or not listening to music in either a warm or cold room.
• Quality in a project's product is essential for the enhancement of the project manager and the selling organization. To ensure that the customer perceives a quality product, the project manager must inform the ustomer of the ______________ to be used so the customer will not have a perception of ______________.
• Customers are the driving force in any project and determine the requirements to be met. In dealing with customers' complaints, it is important to ______________.
• Which is the set of activities that ensures the quality levels of product and services are properly maintained and that supplier and customer quality issues are properly resolved?
• ______________ is the set of activities that ensures the quality levels of products and services are properly maintained and that supplier and customer quality issues are properly resolved.
• The standards for output based on quality and customer- service requirements that originate at the organizational and process levels include requirements for all of the following EXCEPT:
• ______________ is a graphic tool for defining the relationship between customer desires and the firm/product capabilities.
• Quality assurance is defined as the managerial process that determines ______________ that provide the customers with performance standards and feedback on the performance.
• The Teboul’s customer satisfaction model depends on
• Customer perception on quality contains