When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using which of the following skills?

Related MCQs

• Which of the following management thinker created a role classification system based on how managers spend their time at work to describe a manager’s role?
• What would be the best description of plans that focus on the broad future of the organization and incorporate both external environmental demands and internal resources into managers’ actions?
• That would be the best description of plans that focus on the broad future of the organization and incorporate both external environmental demands and internal resources into managers’ actions?
• The task environment of organizations consists of constituencies that have a direct impact on managers’ decisions and actions The main constituencies are made up of customers, suppliers, competitors, and ________
• According to the textbook, because managers can’t possibly analyze all information on all alternatives, managers ______________, rather than ______________.
• An office supply firm that has three departments based upon retail, wholesale, and governmental customers is using which of the following types of departmentalization?
• When managers give goals to employees, they must always: :
• The process of monitoring performance, comparing it with goals and correcting any significant deviations is known as:
• Which of the following views of managerial impact is useful in explaining the high turnover among college and professional sports coaches who can be considered the “managers” of their teams?
• Monitoring organizational progress towards goal attainment is called: