The hierarchy-of-effects model contains awareness, knowledge,

Related MCQs

• Which one of them not included in SERVQUAL model dimensions?
• Servicescape model is developed by ……………
• SERVQUAL model was developed and implemented by the ……………..
• The service-quality model identifies………….. gaps that result in unsuccessful delivery.
• As per service-quality model, the capacity to complete the promised service accuratelt and dependably is ……………
• As per service quality model, the willingness to assist customer and offer prompt service is ……………
• The service-quality model
• As per service-quality model, the