Matching the demand and supply of service

Related MCQs

• The Perceived Service Quality means that the perceived or experienced service is not consistent with the expected service. This gap results in the following: Which one is NOT true?
• Part of the problem when transforming from full-service to self-service is that businesses tend toforget why customers might prefer using full-service options in the first place. This is consistent withwhich of the following guidelines for increasing customer participation:
• The Perceived Service Quality means that the perceived or experienced service is not consistentwith the expected service. This gap results in the following: Which one is NOT true?
• The ability of the service provider and his employees to use their knowledge and courteous behavior to instill trust and confidence in customers regarding the service is referred to as: -
• Airlines can try to influence demand for their products and control the perishability characteristic of service by:
• The necessary interaction between service provider and customer that allows a service to be delivered is called
• In the service system, customers may specify their needs and expectations to the service provider. Such specifications are called
• The gap between a customer’s desired service expectation and the adequate service expectation is
• Successful service companies focus their attention on both their customers and their employees.They understand ___________________, which links service firm profits with employee
• ____________ is a tool for simultaneously depicting the service process, the points of customer contact and the evidence of service from the customer’s point of view.