Identify the factor that does not play a major role in setting the pricing objectives of a service organization.

Related MCQs

• Heterogeneity of services among telecom service providers makes which method of pricing a major problem?
• Pricing a new service does not consist of which of the following?
• The Perceived Service Quality means that the perceived or experienced service is not consistent with the expected service. This gap results in the following: Which one is NOT true?
• The Perceived Service Quality means that the perceived or experienced service is not consistentwith the expected service. This gap results in the following: Which one is NOT true?
• A service organization can deliver quality service to its customers if it follows a systematic method in identifyingthecustomers‘ needs. Christopher Lovelock suggested that the various supplementary services offered acrossvarious industries can be grouped into eight categories. Which of the following is not one of these categories?
• Part of the problem when transforming from full-service to self-service is that businesses tend toforget why customers might prefer using full-service options in the first place. This is consistent withwhich of the following guidelines for increasing customer participation:
• Which of the following is not a factor that will influence customer satisfaction or dissatisfaction during the service encounter?
• Which of the following is not a factor that will influence customer satisfaction or dissatisfaction during the service encounter?
• Which of the following should not be done with service customers when they are aggrieved with a service failure?
• Service organizations often tend to ignore the feeling of customers when they are kept waiting. —The psychology of waiting lines“ is an article written by David Maister with various principles to provide more insights into ‘waiting‘ for both customers as well as service providers. Which of the following is not true about the principlesof waiting?