___________ are the only service distributors which do not require direct human interactions.

Related MCQs

• All human actors who play a part in service delivery and thus influence the buyers perceptions : namely , the firms personnel,, the customer and other customers in the service environment.
• Successful service companies focus their attention on both their customers and their employees. They understand ___________________, which links service firm profits with employee and customer satisfaction.
• _ _________ is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitates performance or communication of the service.
• ____________ is a tool for simultaneously depicting the service process , the points of customer contact and the evidence of service from the customers point of view .
• In the absence of a physical product, service providers need to consider the use of______________ that enable customers to make a judgment on the service quality.
• The unique service characteristic that reflects the interconnection between the service firm and its customer is called
• The demand strategy in which service providers utilize their downtime by marketing to different segments with different demand patterns is associated with which of the following?
• Standardized and customized flow of activities , simple and complex number of steps and customer involvement by which a service is delivered is called –
• Which of the following businesses would be characterized as a pure service
• Which of the following strategies increases the supply of service available to consumers?