_____ typically includes information on the customers served, why the company exists, what the company does, the value received by the customers, and the technology used.

Related MCQs

• One of the major changes in recent years has been the advance of technology and this is evident in training. A CIPD (2008) survey reported nearly 60% of surveyed organisations were already using e-learning which could be described as learning supported by the use of computing technology. The survey also found:
• The concept of communities of practice (CoP) has grown in the past decade and can evolve formally or informally using communication and information technology. What is an appropriate description of a CoP?
• The planned use of networked information and communications technology for the delivery of training is called
• A SWOT analysis is typically conducted in the _____ step of the strategic training and development process.
• Development of organizational culture that values creative thinking and analysis is typically the training implication of the _____ strategy.
• In an economic downturn, training budgets are likely to be cut and the case for training needs to be strongly made. Recent research by Anderson (2007) has confirmed previous findings that relatively few organisations perform thorough evaluations. Why could this be?
• Which level of NVQ does the following specification describe? This level recognises competence in the performance of complex, technical and professional work activities performed in a variety of settings. There is likely to be a substantial degree of personal autonomy and responsibility, and it is usually necessary to demonstrate competence in allocating resources and in management or supervision.
• _____ relates change to managers’ and employees’ ability to obtain and distribute valuable resources such as data, information, or money.
• A course in ___________ designed by the training designer help salesperson to assist the Customers in getting the product to work effectively.
• Information processing model and the social interaction model refers to: