Q.

--- are a Set of Rules and Regulations that set the Rules and Guide-Lines, to effectively address the Complaints and Grievances of Policy-Holders.

A. Complaints-Handling Procedures
B. Grievance-Redressal Procedures
C. Risk-Grievance Procedures
D. Damage-Grievance Procedures
Answer» B. Grievance-Redressal Procedures
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Insurance Exam (LIFE)

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