Q.

Why is 'Client Relationship Management (CRM)' essential in E-commerce?

A. To manage interactions with customers, build relationships, and improve profitability.
B. To handle the logistics of storing, packing, and shipping products.
C. To ensure the security of online transactions and protect customer data.
D. To design and maintain the E-commerce website and its functionalities.
Answer» A. To manage interactions with customers, build relationships, and improve profitability.
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