107
71.2k

180+ Software Quality Management (SQM) Solved MCQs

These multiple-choice questions (MCQs) are designed to enhance your knowledge and understanding in the following areas: Master of Computer Applications (MCA) .

Chapters

Chapter: Unit 1
1.

ISO 9000 is a series of standards for quality management system and has:

A. 2 related standards
B. 5 related standards
C. 10 related standards
D. 25 related standards
Answer» B. 5 related standards
2.

Software quality is defined as

A. Conformance to user specified requirements.
B. Achievement of extremely low defect rates.
C. Production of software with high reliability
D. None of the above
Answer» A. Conformance to user specified requirements.
3.

SQA stands for

A. Software quality added
B. Software quality audit
C. Software quality assurance
D. None of the above
Answer» C. Software quality assurance
4.

Quality costs may be divided into costs associated with

A. Prevention, appraisal and failure
B. People, process and product
C. Customers, developers and maintenance
D. All of the above
Answer» A. Prevention, appraisal and failure
5.

Variation control in the context of software engineering involves controlling variation in the

A. Process applied
B. Resources expended
C. Product quality attributes
D. All of the above
Answer» D. All of the above
6.

A key concept of quality control is that all work products

A. Are delivered on time and under budget
B. Have complete documentation
C. Have measurable specifications for process outputs
D. Are thoroughly tested before delivery to the customer
Answer» D. Are thoroughly tested before delivery to the customer
7.

Which of these activities is not one of the activities recommended to be performed by an independent SQA group?

A. Prepare SQA plan for the project
B. Review software engineering activities to verify process compliance
C. Report any evidence of noncompliance to senior management
D. Serve as the sole test team for any software produced
Answer» D. Serve as the sole test team for any software produced
8.

Software safety is a quality assurance activity that focuses on hazards that

A. Affect the reliability of a software component
B. May cause an entire system to fail
C. May result from user input errors
D. Prevent profitable marketing of the final product
Answer» B. May cause an entire system to fail
9.

The ISO quality assurance standard that applies to software engineering is

A. ISO 9000:2004
B. ISO 9001:2000
C. ISO 9002:2001
D. ISO 9003:2004
Answer» B. ISO 9001:2000
10.

Which of the following is not a section in the standard for SQA plans recommended by IEEE?

A. Budget
B. Documentation
C. Reviews and audits
D. Test
Answer» A. Budget
11.

Six Sigma methodologies define three core steps.

A. Analyze, improve, control
B. Analyze, design, verify
C. Define, measure, analyze
D. Define, measure, control
Answer» C. Define, measure, analyze
12.

"Quality is defined by the customer" is

A. An unrealistic definition of quality
B. A user-based definition of quality
C. A manufacturing-based definition of quality
D. The definition proposed by the American Society for Quality Control
Answer» D. The definition proposed by the American Society for Quality Control
13.

Which of the following is not one of the major categories of costs associated with quality?

A. Prevention costs
B. Appraisal costs
C. Internal failures
D. None of the above, they are all major categories of costs associated with quality
Answer» D. None of the above, they are all major categories of costs associated with quality
14.

ISO 9000 seeks standardization in terms of

A. Products
B. Production procedures
C. Suppliers' specifications
D. Procedures to manage quality
Answer» D. Procedures to manage quality
15.

Total Quality Management emphasizes

A. The responsibility of the Quality Control staff to identify and solve all qualityrelated problems
B. A commitment to quality that goes beyond internal company issues to suppliers and customers
C. A system where strong managers are the only decision makers
D. A process where mostly statisticians get involved
Answer» B. A commitment to quality that goes beyond internal company issues to suppliers and customers
16.

A successful TQM program incorporates all of the following except

A. Continuous improvement
B. Employment involvement
C. Benchmarking
D. centralized decision making authority
Answer» D. centralized decision making authority
17.

"Kaizen" is a Japanese term meaning

A. A fool proof mechanism
B. Just-in-time (JIT)
C. A fishbone diagram
D. Continuous improvement
Answer» D. Continuous improvement
18.

The philosophy of zero defects is

A. Unrealistic
B. Prohibitively costly
C. An ultimate goal; in practice, 1 to 2% defects is acceptable
D. Consistent with the commitment to continuous improvement
Answer» D. Consistent with the commitment to continuous improvement
19.

Quality Circles members are

A. Paid according to their contribution to quality
B. External consultants designed to provide training in the use of Quality tools
C. Always machine operators
D. None of the above, all of the statements are false
Answer» D. None of the above, all of the statements are false
20.

The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as

A. Continuous improvement
B. Employee empowerment
C. Benchmarking
D. Copycatting
Answer» C. Benchmarking
21.

A quality loss function utilizes all of the following costs except

A. The cost of scrap and repair
B. The cost of customer dissatisfaction
C. Inspection, warranty, and service costs
D. Sales costs
Answer» D. Sales costs
22.

Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a

A. Pareto chart
B. Flow chart
C. Check sheet
D. Taguchi map
Answer» B. Flow chart
23.

A fishbone diagram is also known as a

A. cause-and-effect diagram
B. poka-yoke diagram
C. Kaizen diagram
D. Taguchi diagram
Answer» A. cause-and-effect diagram
24.

If a sample of parts is measured and the mean of the measurements is outside the control limits the process is

A. In control, but not capable of producing within the established control limits
B. Out of control and the process should be investigated for assignable variation
C. Within the established control limits with only natural causes of variation
D. Monitored closely to see if the next sample mean will also fall outside the control limits
Answer» B. Out of control and the process should be investigated for assignable variation
25.

A quality circle holds a brainstorming session and attempts to identify the factors responsible for flaws in a product. Which tool do you suggest they use to organize their findings?

A. Ishikawa diagram
B. Pareto chart
C. Process chart
D. Control charts
Answer» A. Ishikawa diagram
26.

When a sample measurement falls inside the control limits, it means that

A. Ach unit manufactured is good enough to sell
B. The process limits cannot be determined statistically
C. The process output exceeds the requirements
D. If there is no other pattern in the samples, the process is in control
Answer» D. If there is no other pattern in the samples, the process is in control
27.

Which of the following is true regarding control charts?

A. Values above the upper and lower control limits indicate points out of adjustment.
B. Control charts are built so that new data can be quickly compared to past performance data
C. Control charts graphically present data
D. All of the above are true
Answer» D. All of the above are true
28.

Which type of risk factor is most likely to cause problems for a software project developing commercial software?

A. Inadequate user documentation
B. Litigation expense
C. Low productivity
D. Cancellation of project
Answer» A. Inadequate user documentation
29.

Defect prevention is defined as:

A. Finding and fixing errors after insertion
B. Finding and fixing errors before release but after insertion
C. Finding and fixing errors after release
D. Avoiding defect insertion
Answer» B. Finding and fixing errors before release but after insertion
30.

Product quality is defined as:

A. Delivering a product with correct requirements
B. Delivering a product using correct development procedures
C. Delivering a product which is developed iteratively
D. Delivering a product using high quality procedures
Answer» D. Delivering a product using high quality procedures
31.

Which of the following is NOT a main reason to undertake software quality assurance activities?

A. Reduce software personnel turnover
B. Legal liability
C. Insistence by the user on a satisfactory software quality assurance programme
D. Marketing reasons
Answer» C. Insistence by the user on a satisfactory software quality assurance programme
32.

Which type of risk factor is most likely to cause problems for a software project which develops military software?

A. Unused or unusable software
B. Legal expenses
C. Excessive paperwork
D. High maintenance costs
Answer» B. Legal expenses
33.

The main goal of quality assurance is:

A. Set coding standards.
B. Improve software project management
C. Reduce the technical and programmatic risks in developing the software
D. Specify corrective actions.
Answer» C. Reduce the technical and programmatic risks in developing the software
34.

Software interoperability is:

A. The ability of a software system to work on different hardware platforms.
B. The ability of a software system to work under different operating systems.
C. The ability of a software system to exchange information with other software systems and to use the exchanged information.
D. The ability to replace a software system with another software system that has similar functionality
Answer» B. The ability of a software system to work under different operating systems.
35.

With respect to software metrics, which statement is NOT true?

A. A indirect measure focuses on attributes of a project which can be measured by examining a process, product or resource
B. A direct measure focuses on attributes of a project which can be measured by examining a process, product or resource
C. External attributes are always measured indirectly
D. Lines of code is a direct measurement
Answer» A. A indirect measure focuses on attributes of a project which can be measured by examining a process, product or resource
36.

Which of the following statements is NOT true?

A. Coding standards address naming of constants.
B. Coding standards address the number of errors encountered per 1000 lines of code.
C. Coding standards address layout of code text.
D. Coding standards address the use of program comments.
Answer» C. Coding standards address layout of code text.
37.

Which of the following statements is NOT true?

A. A good design methodology should provide a clear division of design from implementation
B. A good design methodology should not promote a top-down decomposition strategy.
C. A good design methodology should encourage phased development of the software
D. A good design methodology should help to minimise future maintenance.
Answer» B. A good design methodology should not promote a top-down decomposition strategy.
38.

Formal Reviews seek to:

A. Identify system faults, but not to attribute blame or seek solutions
B. Identify system faults, attribute the source of errors, but not seek solutions
C. Identify system faults attribute the source of errors and seek solutions
D. Identify system faults; seek solutions, but not to attribute blame
Answer» C. Identify system faults attribute the source of errors and seek solutions
39.

Which form of software development model is most suited to a system where all the requirements are known at the start of a project and remain stable throughout the project?

A. Waterfall model
B. Incremental model
C. Evolutionary model
D. Spiral model
Answer» A. Waterfall model
40.

Which of the following statements is NOT true?

A. Requirements must be testable
B. Requirements must be concerned with system functionality only
C. Requirements must be complete
D. Requirements must be unambiguously stated
Answer» C. Requirements must be complete
41.

Quality Management in software engineering is also known as

A. SQA
B. SQM
C. SQI
D. SQA and SQM
Answer» A. SQA
42.

Quality also can be looked at in terms of user satisfaction which includes

A. A complaint product
B. Good quality output
C. Delivery within budget and schedule
D. All of the mentioned
Answer» D. All of the mentioned
43.

Inspections and testing are what kinds of Quality Costs?

A. Prevention
B. Internal Failure
C. External Failure
D. Appraisal
Answer» D. Appraisal
44.

According to Pareto’s principle, x% of defects can be traced to y% of all causes. What are the values of x and y?

A. 60, 40
B. 70, 30
C. 80, 20
D. No such principle exists
Answer» C. 80, 20
45.

What is Six Sigma?

A. It is the most widely used strategy for statistical quality assurance
B. The “Six Sigma” refers to six standard deviations
C. It is the most widely used strategy for statistical quality assurance and the “Six Sigma” refers to six standard deviations
D. A Formal Technical Review(FTR) guideline for quality walkthrough or inspection
Answer» C. It is the most widely used strategy for statistical quality assurance and the “Six Sigma” refers to six standard deviations
46.

Which of the following is not a core step of Six Sigma?

A. Define
B. Control
C. Measure
D. Analyse
Answer» B. Control
47.

Non-conformance to software requirements is known as

A. Software availability
B. Software reliability
C. Software failure
D. None of the mentioned
Answer» C. Software failure
48.

What kind of quality cost is incurred when an error is detected in a product prior to shipment?

A. Prevention
B. Internal Failure
C. External Failure
D. Appraisal
Answer» B. Internal Failure
49.

The degree to which the design specifications are followed during manufacturing is known as

A. Quality of design
B. Quality of conformance
C. Quality of testing
D. None of the mentioned
Answer» A. Quality of design
50.

According to ISO 9001, inspection and testing comes under which management responsibility?

A. Process control
B. Document control
C. Control of non-conforming products
D. Servicing
Answer» A. Process control

Done Studing? Take A Test.

Great job completing your study session! Now it's time to put your knowledge to the test. Challenge yourself, see how much you've learned, and identify areas for improvement. Don’t worry, this is all part of the journey to mastery. Ready for the next step? Take a quiz to solidify what you've just studied.